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I purchased a hat using a gift card, then I disposed of the gift card. Upon arrival, I decided to return the unused hat (return shipping on MY dime).
Once I realized that this refund would be going to the gift card that I no longer possessed (long BEFORE the item was refunded), I contacted customer service to ask for assistance. I explained that due to the card being long gone, I will not be able to receive the refund for the item I just returned.
However, all I received were copy/paste responses telling me that the refund will go to the gift card. I explained to the customer service rep repeatedly that I don't have the gift card or a way to replace the gift card, and they repeatedly pasted that the refund will go to the gift card.
What about store credit? Nope.
What about an exchange? Nope.
Can they mail the original hat back to me? Nope.
Contacting the gift card supplier ended up being a dead end (as expected), so I contacted fanatics again and received the exact same response.
I will NEVER use fanatics again.
Richard F.'s review of Fanatics earned 9 Very Helpful votes
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Hello Richard, thank you for your feedback! I am very sorry that you have been having difficulties trying to retrieve your refund. Our number one concern is customer satisfaction. An email was sent to you today with that transaction code to provide Visa Gift Card Services. They should be able to have a new card mailed to you momentarily. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian