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FairyWigs
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FairyWigsReviews 117

1.9
fairywigs.com

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FairyWigs Reviews Summary

The company has garnered a predominantly negative reputation, with numerous customers expressing dissatisfaction over product quality and misleading advertising. Common complaints include receiving wigs that differ significantly from online images, long shipping times, and unresponsive customer service, leading to frustrations regarding refunds and exchanges. While a few customers report satisfactory experiences and commend the quality of their wigs, these positive instances are overshadowed by the widespread sentiment of being misled and scammed. Overall, the feedback indicates a pressing need for improved product consistency and customer support to restore trust and enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
17
value
17
shipping
17
returns
15
quality
16

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Virginia
1 review
0 helpful votes
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My purchase was a fail
August 15, 2020

Wig was heavy, hair looked like baby doll hair. It was a nightmare trying to get a refund. Shipped from China. Wig looked nothing like the photo.

Date of experience: August 15, 2020
Connecticut
1 review
1 helpful vote
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Scammm... DO NOT BUY FROM COMPANY.
The advertisements they show you on the web it's fake you don't get real human hair except doll hairs. Do your self a favor STAY AWAY. I should've read the reviews before made a purchase.

Date of experience: July 18, 2020
South Carolina
1 review
1 helpful vote
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Scammers
July 12, 2020

The hair is synthetic, comes with a white scalp, it's not a lacefront I spent 80.00 with this company shipping took a very long time PLEASE DO NOT ORDER FROM THIS COMPANY YOU WILL BE VERY DISAPPOINTED fake tracking number as well

Date of experience: July 12, 2020
Tennessee
1 review
1 helpful vote
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Do not order from this company. I ordered 3 wigs and all 3 were wrong. Neither was lace front nor human hair. I am so pissed and I am seriously considering sueing this company for false advertisement.

Date of experience: July 12, 2020
Colorado
1 review
0 helpful votes
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Ripped off
July 9, 2020

Dont buy a thing from them. Sent the wrong wig. AND IT IS NOT HUMAN HAIR! Tried to contact them nothing, called the number the phone is no longer in service. So ya SCAMERS!

Date of experience: July 9, 2020
Mississippi
1 review
1 helpful vote
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Don't BUY
July 1, 2020

Tbh I just got my wigs in the mail and this $#*! is not what the picture looked like $#*! sad and when I tried calling them the numbers don't work. I just want my money back

Date of experience: July 1, 2020
Massachusetts
1 review
1 helpful vote
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ABSOLUTELY AWFUL.
June 29, 2020

The wig they gave me had this weird white plastic on the parting of the wig. It does not match my natural scalp, and I can't take the plastic out. The wigs I ordered were completely different from the ones online in the pictures. I emailed them for a refund because this companies phone number doesn't work. Their phone number is supposedly from New York, the same with their address.*******600, 2182 Broadway Manhattan, New York ******* the exact address) But despite this claim, it had chinese characters on the packaging address meaning that they LIED. This is a total scam, please do not buy from them.

Date of experience: June 29, 2020
New Jersey
1 review
1 helpful vote
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Wig
June 27, 2020

Please do not buy any wigs from this site. The wigs are NOT they show on display. The scalps are is a tiny white line and the wigs they claim as half scalp is the size of a small kids thumb. The hair is extra shinny thin and looks like doll hair. I have ordered many wigs from different web sites, but this web site is totally deceitful. Please, don't waste your time ordering from China because they LIE... extremely DECEITFUL. The only thing was correct was tracking the shipment... these wigs aren't even worth $ 1.00 American dollar, oh and the curly wigs ARE NOT curly. I threw all 3 in the trash and they were delivered yesterday.

Date of experience: June 27, 2020
Maryland
1 review
1 helpful vote
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DEVASTATED! BOUGHT A WIG FOR OVER 5OO $ AND IT WAS WASHED GENTLY AND IT LOOKS LIKE A DEAD ANIMAL ON THE INSIDE OF THE CAPY, SHEDDING ALMOST COMPLETELY BALD WIG IN JUST A FEW DAYS! DO NOT BUY!

Date of experience: May 19, 2019
New Jersey
1 review
4 helpful votes
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Substandard Hair
August 25, 2017

I have previously ordered from Fairy Wigs without a problem. However, the last 2 purchases that I received, the wigs were awful. After wearing them a short time, the wig became matted, tangled, shedded and the ends of the hair appeared to be burnt. I contacted Fairy to discuss this problem, but never received a response. The wigs shedded so much it left clumps of hair in the comb, on my clothes, etc. I eventually tossed the wigs in the garbage as they were beyond saving! Fairy Wigs were once good, but now feel that they have reduced the quality of the hair to pretty much horse hair. I will never purchase from Fairy again and will now buy all my wigs in the USA...

Date of experience: August 25, 2017
California
1 review
3 helpful votes
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TOTAL RIPOFF!
August 10, 2017

Horrible - total ripoff. I ordered a wig in April and never did get it. Filed complaint with PayPal - what a joke! Don't have my refund or a wig.

Date of experience: August 10, 2017
Michigan
1 review
2 helpful votes
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Ordered and paid June 6 this year still waiting. Filed a dispute with the credit card company over it.

Date of experience: July 11, 2017
New Jersey
3 reviews
2 helpful votes
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No complaints
January 3, 2017

First of all I am sorry that many have had bad experiences with this company. I have been ordering wigs from them for 2 years now and I have had positive experiences. What I noticed today is there is two different websites for the same company, odd. But I order from fairywigs.com. I have ordered both human and synthetic wigs. I have hairloss so I have no choice but to wear a wig. But most of the wigs I buy are synthetic because I like change in style. All the wigs I have bought look just like the picture too. I would suggest you try Etsy online there are a lot of private vendors that are cheaper and will communicate directly with you. Crown of Beauty is a great one! The wig companies in England are more comfortable and more affordable.

Date of experience: January 3, 2017
South Carolina
1 review
4 helpful votes
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This place is horrible! Do not buy from them. I purchased 2 wigs that I need to trash. It took me more than 2 months to receive one of the wigs. When I finally received the other it was the wrong color and neither wig looked anything liked the picture. Then, it took me another 2 months to contact someone about exchanging the darn thing with no help. I am out of almost $500.00 and I have a disorder. I am disabled. This was very sickening to have loss my social security money this way.

Date of experience: December 13, 2016
New York
1 review
1 helpful vote
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I was scammed and taken for a huge ride I paid 178.00 for human hair and I received a Halloween wig which it synthetic f****** fake hair. This website is a fraud and advertise celebrity pictures as if the wig is human hair. Don'the ever order from this website they are a scammed and deserve the electric chair. OK China this is the reason why Trump should win for president to eliminated this disqualified chin Chong out of American'soldiers hard earning money. You will be sorry if you order anything from this website. Good luck on making them rich they will never ever get me twice. Dishonest company will get there day. God is watching.

Date of experience: June 2, 2016
Kentucky
1 review
2 helpful votes
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Stay away!
May 6, 2016

I ordered a wig from this company based on the website reviews and the picture of the wig. The wig arrived in about 30 days with no accompanying paperwork. The wig absolutely looked nothing like the picture. After deep conditioning the wig, I thought the curl would return. This wig was horrible! Like others commented the wig actually looked more like a mop than a wig. Total waste of money! Before wasting your money just burn it! It will be no different.!

Date of experience: May 6, 2016
Texas
3 reviews
2 helpful votes
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I ordered my first wig from Fairy Wigs -- I absolutely LOVED it, and it lasted 9 months, and it was a record (my usual average was 3 months from buying at local wig stores). I vowed to be faithful to the company.

2nd wig -- the wig cap was way too small (I asked for medium size, fit like small) and I often had to pull it down. The wig itself lasted 3 months even after delicate care -- it felt like it had a mixture of synthetic and strings in it. I've been wearing wigs for 13 years, so I know what I'm talking about. I had to buy an emergency synthetic wig from nearby because of that and guess what, after a year I still wear the emergency wig!

Third and final wig -- wtf...? I was obsessing how beautiful and soft my first purchase was, so I gave it one more chance. It was the most expensive wig I have ever bought and it looks like monkeys from the jungle united together and made my wig! It burnt out after I first gently brushed it! It had gray hair, red hair, black and brown hair in it. When i washed it with just water, 70% of the dye came off! I asked for a large cap -- gave me a medium cap! I have never worn it down because it got tangled so easily and I usually had to put it in a side pony tail or a side bun the entire 1 1/2 months before I threw it out! Never again from fairy wigs... I had so much hope for it. I had to put on my emergency wig back on again... back to local stores where I can see and touch them before purchasing. Then again, it's a hit or miss game with wigs. Some times you get a good one, other times you get bad ones...

Date of experience: April 7, 2016
KR
1 review
1 helpful vote
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Love it
April 5, 2016

I seldom shop online for I dont know what type of quality Ill get. But shopping here is very easy and I can trust fairywigs when I bought #******* - the short straight capless Indian Remy hair wig - I really love it.

Date of experience: April 4, 2016
China
1 review
0 helpful votes
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That's OK
April 5, 2016

Great quality and fit. Beautifully sewn and feels comfy.

Date of experience: April 4, 2016
California
1 review
1 helpful vote
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Took me a month to get it. Wish I had read reviews and known they were located in China. Wig look like a dead animal sitting on top of my head. I ordered a large cap and got one that fits top crown of my head. So many colors in it, looks like something you would buy in a Halloween costume shop. I do not know what it is made from. All I can say with any certainty is IT IS NOT HUMAN HAIR. There are thick bunches of black hair (with wine colored hue) right in middle of blonde colors. None of the hair looks close to real; more like plastic. And none of the color are blended. There are big chunks of various colors that should not be on same wig.

This is just a disaster! I did not even get the style I chose (Lisa Rena). Doubt seriously they really have any styles at all. I would not even attempt to return this. What an expensive lesson! These people (Fairy Wigs) are criminals!

Never again will I order something outside of the United States.

B E W A R E!

SHERRY Y. T.

Date of experience: March 31, 2016

From the business

We are based in Beijing, the capital of China. Boasted of our well-equipped factory and working with internationally trusted shipping partners such as DHL, TNT and EMS, we provide the very best online shopping experience to our customers. Our products have been renown all around the globe.
We are a professional online wig store and have been in the business for the last 3 years. With thousands of customers around the globe, we are one of the largest online wig store. We provide fast and reliable services via email, messages and phone. We specialize in custom orders for wigs of all kinds.


fairywigs.com
Beijing, China