i have ordered on wig last month and paid the full amount with credit card, (order no 61925) and i am not getting nay replay from them . i trying to contact fairywig but i am unable to get reply and their customer care no out of order.

please let me know what to do

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i have ordered on wig last month and paid the full amount with credit card, (order no 61925) and i am not getting nay replay from them . i trying to contact fairywig but i am unable to get reply and their customer care no out of order.

please let me know what to do

asked by pavan b. on 3/13/17

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I was trying to check on my order and the website is coming up in Chinese. Are you having website issues?
If you have decided to return, please kindly return to the following address, we will deduct 25% and then refund you the rest. Or you keep the item and we refund you 30USD. We will respect your whatever choice. Consignee： Bingjie Fu Address: 3rd Floor, No. 2 Building of Jiu Chang, Xihuan Road, Changping District, Beijing, China Zip code: 102200 Telephone: 18513867639 We suggest you send by local post office and declare the same package value as we put in the package, which would be more cost effective and less likely incur any customs charges. Please be reminded that all costs incur due to returning (shipping cost and customs fee) should be responsible by our customers. We would also like to recommend you buying insurance for your package in case it missing during delivery. Please remember to inform us the tracking information after returning. On receiving the item, we will give it a check and give you your deserved refund. You are our distinguished guest and we will make every effort to facilitate your shopping experience. Please never hesitate to contact us if you have any concerns or questions. Yours respectfully, Helen
Why havnt I received my wig yet? And have no valid phone number to contact you? Lisa Parker or Dale Parker 810-627-5880
How do i get my monies returned 168.00 have been fighting for 3 mo. This wig looks like a mop to use on the floor

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Liz P. · Answer 1 · 2017-04-01T08:52Z

Liz P.

on 4/1/17

Contact your credit card company and request a chargeback in order to credit your account. Tell your cr card company that you have contacted them multiple times with no response and your order is very past due, and you wish to dispute the charge. That will credit your account. Credit card companies are on your side, so do it today!

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FairyWigs Questions & Answers

i have ordered on wig last month and paid the full amount with credit card, (order no 61925) and i am not getting nay replay from them . i trying to contact fairywig but i am unable to get reply and their customer care no out of order. please let me know what to do