Fairy Season has been reported to offer refunds or compensation contingent on the removal of negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.
Fairy Season
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Fairy SeasonReviews 1,132

2.0
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Fairy Season Reviews Summary

Fairy Season has a rating of 2 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1897th among Women's Clothing sites.

service
77
value
71
shipping
74
returns
61
quality
71
Hungary
1 review
1 helpful vote
Follow Noemi K.
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If I could, I would give 0 star!
Never shop here! Terrible quality! 4 months waiting. Never ever again..

Date of experience: April 21, 2018
New York
1 review
3 helpful votes
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Second time I fell for this crappy poor excuse of a company.

Sent me the wrong bikini both times. Argued with me saying it IS the correct one (no, they sent me another one they had on their site that was 3 bucks cheaper)
First photo is what I ordered. Second, third and fourth photos are what I received.

They will not refund your money or allow you to send back the item for an exchange. Just give you a crappy little discount of 5-10% off the next order and that's it.

Currently in a dispute with them on PayPal. DO NOT TRUST FAIRY SEASON!

Date of experience: April 18, 2018
Pennsylvania
1 review
1 helpful vote
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Terrible quality
April 18, 2018

I bought a shirt from here, it took months to arrive and then melted in my dryer. When emailed customer service they were like "sorry, here is 8% off your next order". I will never order from them again!

Date of experience: April 18, 2018
Wisconsin
2 reviews
12 helpful votes
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Everything looks cute, but it is a waste of money. It took months for item to arrive, it was the wrong size, was horrible cheap quality and looked nothing like the picture. Stay away!

Date of experience: April 7, 2018
Florida
1 review
4 helpful votes
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DO NOT BUY! SCAMMERS!
March 27, 2018

I wish I could give this company 0 stars. Worst company EVER. I bought one tank top from them over two months ago, still haven't received it. I gave them about a month and then e-mailed customer service and they told me that the item wasn't in stock. Maybe that is something you should post on the website? So then ironically the next day, I get an e-mail saying my item has been shipped and to allow 10-15 business days for shipping. Well that was about 6 weeks ago and I still haven't gotten the shirt. When I emailed them yesterday their response was "As an international shipment, it requires complicated shipping procedures, so it will take some more time. Could you kindly wait some days?" Seriously?

Thankfully, the shirt was only 11 dollars because I don't think I'll ever be receiving it.

DO NOT BUY FROM THIS COMPANY

Date of experience: March 27, 2018
Alabama
1 review
2 helpful votes
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I ordered 3 shirts and one swim suit 3 weeks ago. The swim suit actually came sort of quickly but the top is too big and the bottoms wouldn't even fit a teenager let alone an adult.
The one shirt I've received so far is terrible! The quality is absolutely awful and the sizing is ridiculous. My whole order I feel will be a complete waste of money.

Date of experience: March 26, 2018
Florida
1 review
1 helpful vote
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Never get my things
March 25, 2018

I send a order like 1 month and didnt received anything. I try to write them a email and not responded.

Date of experience: March 25, 2018
New York
1 review
4 helpful votes
Follow Darcie S.
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Been over a month, nothing has shipped, money got taken out right away. Can't contact them. Can't return anything. Very concerned I will never receive my order. I feel scammed and will keep pushing this company until I get money back or items. Do not order items from them. I wish I had not even been lured in by their dumb facebook ads.

Date of experience: March 24, 2018
Arizona
5 reviews
13 helpful votes
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Cheap!
March 5, 2018

I have bought a dress and a sweater from this site, both times I have been very disappointed. I bought the sweater first and it fit my 10 year! I gave it one last chance with a dress I purchased and that was just a joke. Even though the prices are nice you get what you pay for.

Date of experience: March 5, 2018
Canada
1 review
4 helpful votes
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They suck!
February 22, 2018

Takes months to get your order, customer service sucks and when you do get your items they are garbage. Ordered a hoodie and after months I received it, it was paper thin and one sleeve was even longer than the other.

Date of experience: February 22, 2018
Virginia
1 review
2 helpful votes
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Beware
February 21, 2018

While the prices are good and I did receive my dress and its technically "wearable" it has its issues. First of all, its a wrap dress and the way that the ties are sewn on to it makes it actually impossible to tie it together without exposing yourself. I'm improvising with a belt of my own but whoever made this has to be kinda dumb. Also, super cheap material and I don't think they represented it well on their website.

Date of experience: February 21, 2018
Michigan
2 reviews
3 helpful votes
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So disappointed to find out this site is a complete scam. The images they have on their website are stolen images of other boutiques products and designs. Many formal complaints have been filed and nothing is being done to shut this horrible website down. The product you get (if you ever get it) is an attempt to replicate the stolen design they have in a much lesser quality.

Date of experience: February 20, 2018
Ohio
1 review
8 helpful votes
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Adorable T-shirts!
February 8, 2018

I placed an order before I realized it was from China. Then I read reviews on separate site and decided I'd just lost my money. They did respond to my emails, asking me to be patient. My order was shipped in separate parcels. Received them 2 months later. Expecting the worst, I was pleasantly surprised! I really think the shirts are cute, unique and super affordable! They look exactly like the website. I was glad I sized up because they do run small. Again, I was disappointed by how slow delivery was, but think it was worth it considering the price. If I order again, I will just anticipate waiting a long time.

Date of experience: February 8, 2018
Florida
2 reviews
6 helpful votes
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I bought some clothing for my girlfriend, they decided to divide it in 4 packages, for some reason, and I only got two packages our of the 4 they "sent". Oh, and unfortunately the packages with only one item inside each one arrived. So I contacted Customer service because I've been waiting for 3 months, for these packages to arrive, and all they've asked me was my information once again so they will send me my missing items again, but another month has passed, and I haven't got my items. I talked with customer service, and they haven responded to me for another month. I will never ever use or recommend using this website...!

Date of experience: January 20, 2018
Texas
1 review
3 helpful votes
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Long wait for delivery
January 17, 2018

I ordered a T-shirt from Fairy Season to wear for Christmas on November 30 but didnt receive until January 2! I will not be ordering from this company again!

Date of experience: January 17, 2018
North Dakota
1 review
4 helpful votes
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A joke... don't do it!
January 14, 2018

$75 dollar order,. They offered $18 for their crappy, late products. Nothing fits well. They have short arms but the rest fit (3 shirts). They were for Christmas presents so when they didn't come, I had to go out and get something else for my daughters (I ordered these November 4th). I'll console myself with "It is a lesson" and do my research. I haven't found a Chinese clothes company yet that looks as good as it does on the ads. I wouldn't mind buying from them, but even the precise measurements they listed were incorrect. I'm still livid at this rip off. I'll get over it.

Date of experience: January 14, 2018
California
1 review
6 helpful votes
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Stay away! I saw an ad on Facebook and impulsively bought a shirt. It arrived weeks later than expected, irregular in shape and not as depicted, and with defective screen printing. Round and Round on email and they offered only $2 and for me to "kindly keep the product". When I said that was unacceptable, I received notification that I needed to pay for return shipping to China for a refund. I will just donate the shirt and never use them again. 6 emails and a Paypal dispute later--they win once. But they will NEVER have my business again. And I wish that I had researched and seen the abundance of negative reviews first. What you see is NOT what you get.

Date of experience: January 13, 2018
Texas
2 reviews
4 helpful votes
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Not bad for price
January 12, 2018

I think I saw a sale for Fairy Season on Facebook so I checked it out. Had I read reviews before buying, I would have been scared away. But I didnt read reviews and ordered two shirts and a pay of socks on 12/27. All three arrived on 1/12/18. Pretty quick considering its from China. I do hate that they arent up front on that aspect! The quality of the shirts are decent. Overall, Im happy but I dont know if would try my luck again.

Date of experience: January 12, 2018
Texas
1 review
9 helpful votes
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Horrible experience!
January 12, 2018

I ordered Christmas tshirts 2 months ahead, I received them 2 weeks after Christmas, I emailed at least 20 times, was told the order is stuck at immigration trying to get into country, I asked to get an address to mail back, the lady said just keep until next Christmas and we will refund you $5.00. I said I want to send back, was told after they are delivered can not be returned. 2 tshirts I was told the money was refunded, never saw a refund. I ordered 15 tshirts, I will never order from these crooks again!

Date of experience: January 12, 2018
Georgia
1 review
3 helpful votes
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Finally!
January 11, 2018
Updated review

I did finally receive my order... it took about 6 weeks. The quality of the materials were not what I thought but I guess you get what you pay for.

Date of experience: January 11, 2018

STILL WAITING!
December 19, 2017
Previous review

I wish I had read reviews before ordering! I ordered tee-shirts and leggings for an annual baking day (which is tomorrow) on November 15th. Still waiting!

Date of experience: December 19, 2017

From the business

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fairyseason.com
London, LONDON, United Kingdom