Fairy SeasonReviews 1,132

I should have read the reviews before ordering. The item I received is not what I ordered. I contacted their customer service and followed their instructions on what to do. I was not asking for a refund, I wanted the item I purchased. I received an email asking if I would take a 50% refund. I said no, I wanted the item I purchased. Every day for a week I received basically the same email, only worded a little differently, asking me to take a 50% refund. The wording was changed to make it look like I had requested a full refund and they were doing me a favor by giving me a 50% refund. The last email I received was asking me to "meet in the middle" and accept a 70% refund. Why would I accept a 70% refund, paying 30% for an item I did not order and do not want? This company is a scam. They advertise products, send items not ordered, then expect the consumer to let them keep half of the original purchase price as a courtesy. Yes, the items are cheap, and mis-sized. They are shipped from China, there is no way to track the packages, and they take a long time to get. I expected that, and was okay with it. What I am not okay with is not getting what I ordered and paid for. If you order from this company you should expect a very high probability of losing your money.

This is a terrible company to do business with and I will never again buy from them or support them in any way. I bought shirts from them on December 10th and instead of the free shipping, I paid an additional $9 for shipping to have them here by 5-7 business, per what their site promised. It was January 3rd before I ever received the items. I asked for a refund of the shipping and they are dancing circles with their response to my Paypal dispute. I would send the items back for a full refund but I don't trust them to refund the money. If they would just refund the $9, I would've been a little less bitter but just remember, you get what you pay for with this cheating company. I wonder, can there be a class action lawsuit against this company?

This company is awful! Triple ZERO rating! My husband ordered a shirt for me and one for my sister end of November. Over 5 WEEKS later and never received the shirts. He contacted their sham of customer service several times through email and took days for them to respond. They now stated today, January 5th... 5+ WEEKS after he ordered and 10 days after Christmas, that the shipping process is complex and it's from overseas. Really?! Oh my... this is a rip off of a company and wonder if we will ever see our shirts? STAY AWAY AND DO NOT... REPEAT DO NOT... ORDER FROM THEM! They should be out of business! :(

I ordered a shirt from this company on November 29,2017. It is now January 3,2018 and I still have NOT received my item. I have repeatedly sent them emails advising them that I havent received my order and they keep replying it is on its way. I also requested a refund and they completely ignore my request, thankfully it was not an expensive shirt! I WILL NEVER ORDER FROM THIS COMPANY EVER AGAIN. I also dont know if they even have a customer service number; in all my emails I keep requesting their customer service number and they totally ignore my request.

Stay away, do not order from this site. I ordered on 11/24/17 hoping to receive items before Christmas and have yet to receive any of the 8 items I ordered. I highly regret not reading the reviews first. Tried to reach out and locate my undelivered items that just had tracking in Chinese and seemed to be stuck out there in god knows where... and their customer service is always apologizing for getting back to you late when you reach out. I realize there may be a time difference but this site is not transparent in delivery times or setting expectations. I am baffled they are allowed to do business. With so many great companies out there delivering great products and in no more than 2 weeks I highly recommend staying away from FAIRYSEASON, you never know when or what you will get.