Fairy Season has a rating of 2 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1897th among Women's Clothing sites.
I ordered socks from a FB ad from this company. My bank contacted me the next day, flagging it due to it being a fraudulent company. It came up on their end as an electronics company from Hong Kong!
I said that I wanted to reverse the charges due to their misleading info. After this I did some more digging, and found all the awful comments.
FairySeason then sent me multiple emails and FB messages, threatening me to drop my bank dispute because "it made them look bad". They said until I did so, they would never send me my product or issue me a refund.
I obviously said No Way, and my bank ultimately gave me my money back. Even after this, they STILL sent me harassing emails.
I commented on every FB post I could to spread the word to others, and they blocked me from a few of their pages (they have 20+ FB Pages).
Please never order from this company!
I ordered a shirt on September 4th, 2018. Today is November 3,2018. I have not recieved the shirt. I've been in contact with the company for almost a month now. They refuse to issue a refund. They told me they couldn't track the package because it was free shipping, but to check with the post office. If there is no tracking, what can the post office do?! They finally offered to reship the shirt with tracking. I don't want the effing shirt anymore, but they aren't giving me my back so I guess I'm stuck with this. I guess we'll see. They are horrible, and I would advise against ever doing business with this company.
Worst customer service ever. Gave me a huge run around about returning the items because of the garbage quality. I even paid out of pocket to send them back but they refused to pick them up from the airport mail. So I lost additional money over $175.00 beyond pissed never again I hope this place gets shut, down and charges pressed. I reported them.
Do not order from this company. I wish I could give negative stars. Had no idea this was a Chinese company until I placed my order. I made the mistake of wasting my money on Express shipping.
They will immediately take your money and then send an email saying everything you ordered is out of stock or no longer available. Been over a month now and nothing but run around emails. If I could give a ZERO star I would.
I have been waiting for more than a month and nothing. Keep messaging them and all they say is to wait longer... so much for my Halloween product.
I was not satisfied when I didn't get my shirt in a timely manner. I was contacted by Fairy Season asap following a negative review. I got my shirts and the quality is GREAT! It's a Seasonal shirt so I will keep it and use it again next year. I appreciate the contact and am grateful I received my purchase.
Do not waste your money on this joke of a company or their clothing. It shouldn't be illegal for them to even be open at all. So ridiculous. A rip off. Go to Etsy. Pay a little more there, but you ACTUALLY get the item you paid for.
It took over a month for my "fleece" shirt to arrive. It was a nasty, gross polyester that no one would ever want touching their skin, the colors were gross. Why make it look nice on line? That marketing doesn't make sense. Of course they don't accept returns. This was the worst quality shirt I've ever encountered. I would never ever wear it
Do not order from this company. I have been fighting with them for over 2 months to get an item I ordered and paid for. It never arrived. When I contacted them it was "just wait 2 more weeks" over and over. Until finally I had just gotten fed up. I said NO GIVE ME A REFUND. They refuse. We'll resend it. No, Ive already waited almost 3 mo. They argue and email me daily. "We'll just resend it" No how may times do I have to tell you I'll just take a refund. Now they've agreed to refund me but want to deduct a shipping charge from my refund. The shipping they say they paid to a shipping company that never delivered a product. This is between them and the shipping company. I never received a product. I expect a full refund. They are relentless with excuses and ultimately are refusing any refund now at all. I know it's tempting because the pop up and are so cute but Don't do it!
This company allowed me to order an item that was out of stock and never made me aware of this. The other item I ordered was supposedly sent out days later, it's now over a month later and I have not received a notification about anything nor have I received either of my tops.
I followed up with them to tell me they can't track the item shipped. Give it a few more days. And as for the other that is out of stock, they asked that I just hold off for it when I've clearly asked to be refunded. No need for season shorts any longer once the season has passed.
So not worth spending your money here.
I have yet to receive my clothes! They should not sell seasoned shirts cause you will not get them until the season has past if at all!
Thieves, charged my order 6 months ago and never received it. Since they are a scammer of course there is no customer service to call, so emailed them a month ago and still nothing.
Terrible customer service. I never received $100 worth of clothing. Customer service refused to refund or resend items.
I bought a chunky cable cardy - its nothing like the picture at all - a different colour - all holes and pulled threads - not thick and chunky at all - they are trying to say that due to pixels on the screen that is why the colour is different - that doesnt explain the holes and pulled threads - they have the cheek to ask you to keep the crap and give you 10% off your next order- please dont waste your time this company is just a total scam - you are wasting your money and just feeding the scam!
I bought a pair of boots and a sweatshirt. Boots arrived looking nothing like the photograph, checked tracking of my top and it says that it was delivered along with the boots. I havent recieved it. After reading previous reviews i dont hold out much hope of recieving it, and looking at the quality of the boots I'm not sure i would want it anyway! Please don't get burned like me, save your money!
I wish I'd read these reviews first. I ordered from the company (told it was in Canada, not sure where it is now) over one month ago and still have not received my one item. I do understand the distance and international shipping, however, I have ordered from two other companies, one in Canada and the other in China and still received both items before this one. I requested a refund twice and I simply told "please wait for some more days". Unacceptable! Now that I've seen the other reviews, I don't even think the t-shirt ordered will even be worth waiting for. This place is horrible.
Do not buy anything from this company! Keep away at all costs. Really poor quality clothing which you will waste your money on. It's shipped from the UK but the company is in China and you can't send back the awful items they send. They only give you back 20% and leave you with items you can't wear or that look awful.
I bought a bikini which was terrible and damaged in the post as they didn't package it properly and even though this is their fault they would not take responsibility and give me a refund and I cannot send it back.
The dresses are also awful. These are the same dresses sold on another website which I made a mistake with. The material is like dish cloth and not how the photos portray them to look like.
DO NOT ORDER ANYTHING AS YOU WILL WASTE YOUR MONEY
They'll take your money immediately but you'll never see your stuff. Just filed a claim against them. Don't waste your time or money.
I will not order from this company again it has been 6weeks and I still have not receive my order. I go to track my package and it shows it's still in China.
Answer: I guess in a sense you could say that. I received everything I ordered, but the quality is HORRIBLE. Nothing like what I believed I was ordering. And the shipping time was absolutely unacceptable being well over a month. I ordered in September and didn't receive until October.
Answer: If you ordered through PayPal, you can open a dispute. I waited 2 months for my orders from this horrible company. Once my PayPal dispute was in progress, they had 5 days to respond (which they didn't), and I got my money back on the 6th day.
Answer: It's a scam site, I highly doubt you will get your money back.
Answer: You will not get your order and even when you do, you will be extremely disappointed. I can't actually understand how this company is allowed to do business here. I was sent a broken, cheap looking purse and they WILL NOT refund. I've ordered from similar sites and have never had a problem.
Answer: I had ordered back in October and never received so I emailed I. November 11 only to be told I would recieve my items that week... i have yet to receive any of the items I ordered and they wont even reslond to my emails anymore.
Answer: Thats just it, they wont refund your money! They only wanted me to accept 15%of what i paid like it was my fault! When i saw china i said nope id probably spend mire on shipping than what i paid! NEVER AGAIN!
Answer: It takes months, I recommend disputing it with your bank to get your money back, IF you get it, its poor quality.
Answer: They run super small. I ordered a XL and when I received it, it fit like a Small
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