FactoryOutletStore.com

Ordered a Garmin GPS. Got it quickly, went to use it and the power cord wouldn"t work. I emailed them and they emailed back, that they would get back in touch. They never have, even after two more attempts by email and phone.

Ordered a battery for my tablet. When it arrived it looked like it had been assembled by a 12 year old. Returned it for a refund (shipping at my expense) and only received a partial refund.
Not even a single word from them. I am turning this issue over to the credit card company.
The threat of turning this issue over to the credit card company did the trick. They grudgingly returned the price of the item and the "restocking" fee.
I would still avoid this place like the plague.

Used this site to purchase a Garmin watch. Was told I would receive the product in 2 to 5 business days. However after 5 days the item was not shipped. When asked they told me my item was on backorder. I told them that the watch still showed as in stock on their site. After 12 days the item has still not shipped and the site continues to list it as in stock. I was told now they have had 7 of them in their stock but for some reason my order was not filled. On top of all this they don't return emails or offer any compensation. I want to ask for a refund of the money they took out of my account day one but im concerned it may take a month to receive my funds.

Ordered a Garmin GPS. I received a refurb unit, which wasn't made clear on the site at all. I can accept some responsibility there, but my real problem is the customer service. The package contained a car charger unit that had the wrong connection for the GPS (had a mini, needed a micro). I emailed them using both email addresses I could find (info@... and processing@...) and never received a response. So, deceptive site, poor order execution, and horrible customer service. Not the triple play you are looking for.

Misleading advertising. Product description stated the product included a charging travel case, however that was not included with my Sonic Care Electric Toothbrush. I specifically selected that particular package for both the brushing options and the charging case. I travel a lot.
When I called them they blamed it on the mfg. They also indicated that the picture (not on the same screen showed the regular case. They did not deny the printed description said it was included. No satisfaction from them. A few days later their website has been corrected to say standard case.
Real Professional in handling their error?

I ordered a graph for my Charter Fishing Business. After 11 days I contacted company to find out where the unit was. I was told the transducer was back ordered so it wasn't shipped, which wouldn't be a problem but they failed to notify me. So after I called them and found out info, I ordered another unit. I needed to pay $80 for over night shipping because it's become very urgent I get this boat up and running! Guess What? It happened again. Called to find out where the unit was, oops it's back ordered, should be there in 10-12 days. Also no call from them. Unless you want to be frustrated do not use this company.

I ordered a replacement filter for my Bosch refrigerator. The wrong filter was delivered. When I called the customer service line, initially I was told I would need to mail back the wrong filter at my expense.
I called a supervisor who told me to keep the filter and that a proper correct filter would be sent at no additional charge.
They sent the same wrong filter again.
I ordered from another site and the filter was correct the first time.

This company is difficult to work with and gets the order wrong.

Will never again use this company for any purchases.

The "DeLonghi replacement" coffee filters I bought were not DeLonghi, did not work in my DeLonghi espresso machine, were clearly different than a real DeLonghi filter at the water intake point, which is where they were not working. I bought 3; tried 2 with same result. FactoryOutletStore refused a refund because it was more than 30 days since my purchase. As if we test our coffee filters upon delivery! Complete ripoff. The photo on the website is so vague that you can't see that these are not real DeLonghi brand.