FableticsReviews 13,331
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I Love all the things I have purchase. I love the material and the fact that they have things for tall girls!
Easy website, good prices, good clothing. I appreciate the material and quick shipping! Member prices are super great and totally worth it!
The fabric used in the product is exceptional. Great quality! I am just not sure the auto bill each month was quite worth it so I was picky about what I used my credits on.
I have been a member of Fabeltics for many years and have always loved my experiences and the products. I was super disappointed to be charged extra for tarifs on my most recent order. I was under the impression that the tarifs were paused and a lot of companies I frequent have vowed not to charge extra for tarifs. Sad to see that Fabletics is taking the uncertainty of things as an opportunity to make more money.
Ordered a pair of athletic shorts and athletic joggers. It's by far the worst material that I have ever seen for athletic clothing. It's thick, heavy and not soft. Sent everything back.
Hello Andrew,
We're sorry the material and fit of the athletic shorts and joggers didn't meet your expectations. We understand how disappointing it is to receive products that feel heavy and uncomfortable, especially when they don't match what you were hoping for. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I liked Fabletics, I appreciated the size range, and variety of style, but as a member it would be frustrating to try and use my credits, because often outfits would be "sold out" because one things, like a hat, that came with it was gone. I wish there was an ability to swap things like that, because it often meant that I didn't order antything for months, and kept getting credits because nothing appealed to me.
Love the product and have used it for years. But now can't get my size and nothing is ever available. And the credits keep adding up for no product to purchase. Just ended up canceling service.
Hello Scott,
We're sorry that you couldn't find your size and that the credits kept accumulating without options to use them. We understand how frustrating it is to want to continue using a product you love but feel limited by availability. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
First I had a problem with shipping which it was sent somewhere else. Never received it. Than had to reorder a couple of things I wanted were sold out.
So I bought other things. I ordered xxs sizes and they were to big but didn't return them since your sizes seem to not run very good.
The leggings run small
Lila Hood There was no other size to get than
Hello Lila,
Thank you for sharing your experience with us. We're sincerely sorry to hear about the issues with your shipping and the frustration of having to reorder items that were sold out. We also understand that sizing can be tricky since it varies by style. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Great fabric and compression in the leggings and very nice style and patterns and super easy returns
Love the clothes. The staff is always very friendly and very helpful. Why do I have to have at least 100 characters?
You have so very little product in my size. Your selection is all shorts in summer, and I have many of you shorts. But i
Hello Richard,
We're glad you love what you've received so far! It means a lot to know that the quality and design of our products have made a positive impression. That said, we understand your frustration about the limited availability in your size and the current selection leaning heavily toward shorts during the summer season. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
All products arrived as advertised and I love them all. Great quality and very comfortable. Status updates from time of order to delivery, were helpful to keep me informed and very accurate.
I love them they are super, got medium and they fit kinda big but the small are too tight for me ( I don't like skin tight scrubs)
I wore them one and wash them and the bottoms are tearing up from the left side of the pocket. Hardly noticeable but for the "quality" I didn't expect this to happen. Don't want to go thru the hassle of returning and getting a new pair so I'll just deal with it
Hello Shary,
We're sorry the bottoms started tearing after just one wash, especially when you expected better quality. We understand how disappointing it is to notice this kind of wear so soon and not want to go through the hassle of returning them. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Fabletics needs to understand that women would like shorts longer than their labia. Also, not every woman wants a crop top. Some of us would like a shirt that covers the waistband of shorts and pants.
Hello Jane,
We truly appreciate you taking the time to share your perspective, especially when it comes to fit, coverage, and comfort. Your comments are not only valid but important to us as we continue to grow and serve women with different preferences, body types, and lifestyles. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Awesome just jolly so fun the best ever i love free things give me more money insert happy face Then do a wacky face, then last emoji use the demon emoji cause I'm a beast in these joggers
Don't know why I keep doing online orders. First order was sent to the next street, and this last one took more than normal to receive. Online ordering is supposed to be timely and efficient so there is still opportunity for improvement in that area.
Hello Mike,
Thank you for sharing your experience with us. We truly apologize for the delivery issues you've faced, including your first order being misdelivered and a delay with your most recent one. We completely understand how frustrating that is, especially when online ordering should be quick and convenient. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
When experiencing an issue with the sale, a representative was able to assist me in a very kind way.
Such an easy experience, and an ease to return and exchange items if needed. Love the quality of items and the styles provided and the new drops in collections constantly.
Always a great experience, clothes are amazing. I lived in them 😂😂😂 literally. Can't see myself shopping anywhere else for my workout or everyday wear. Clothes Fit well, very comfortable and most of all it makes me feel good about myself.
I have loved these shirts. They are flattering, fit true to size, and look great in a workout or out running errands.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katie,
We truly appreciate your continued support and are glad to hear you've enjoyed our products and experiences over the years. That said, we're sorry to hear about your disappointment with the tariff charges on your recent order. We understand how frustrating unexpected fees can be, especially when many companies are working to minimize extra costs. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison