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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
870
value
879
shipping
856
returns
614
quality
839
This company responds to reviews on average within 18 days
Ohio
1 review
0 helpful votes
Follow Melissa J.
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The dressing room was very clean and once you enter the store they say hello how may I help you? That's wonderful it was always quick to assist you in finding the proper size that you're interested in to wear.

Date of experience: May 6, 2025
Maryland
1 review
0 helpful votes
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Fab-ulous 🥰🥰
June 15, 2025

Always a great experience, clothes are amazing. I lived in them 😂😂😂 literally. Can't see myself shopping anywhere else for my workout or everyday wear. Clothes Fit well, very comfortable and most of all it makes me feel good about myself.

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Couldn't ask for anything better
June 15, 2025

Have never had any problem with the customer service, they are great! Always have quality clothes and if you need to return or exchange an item that is an easy process as well. Would definitely recommend this site to anyone

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Poor quality
June 12, 2025

With not gaining any weight I've always ordered the same size. With this order my three uniforms was to little. I didn't know it until after a month of getting them. Now I'm stuck with something I can't use

Date of experience: June 2, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello JoAnn,

Thank you for sharing your experience. We're sorry to hear your uniforms didn't fit, especially since you've always ordered the same size. It's frustrating to find out after a month that they don't work for you. We're here to help address your concern as quickly as possible, so we'll send you a private message now.

Best,
Allison

California
1 review
0 helpful votes
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Love this brand
June 14, 2025

Great quality. Great prices. Great customer service. Will continue to purchase from this company. I have been living in their maternity leggings. Haven't found any better yet! Can't wait to get back into my normal gear after birth.

Date of experience: June 4, 2025
California
1 review
0 helpful votes
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Wouldn't buy again
June 11, 2025

Unbelievably bad shipping practices. Order came in several poorly packaged bags. Order was wrong took weeks to get replaced. I like a few of the items I got, but definitely not worth the hassle. Prices are exorbitant.

Date of experience: June 1, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Deb,

Thank you so much for sharing your experience. We completely understand how disappointing it is to receive your order in poor packaging and with incorrect items. That's not the level of care or service we aim to deliver. Every order should arrive accurately, securely, and in a way that reflects how much we value you. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.

Best,
Lia

Utah
1 review
0 helpful votes
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Online order
June 15, 2025

Don't know why I keep doing online orders. First order was sent to the next street, and this last one took more than normal to receive. Online ordering is supposed to be timely and efficient so there is still opportunity for improvement in that area.

Date of experience: June 5, 2025
Whitney S. Fabletics Rep
1 week ago

Hello Mike,

Thank you for sharing your experience with us. We truly apologize for the delivery issues you've faced, including your first order being misdelivered and a delay with your most recent one. We completely understand how frustrating that is, especially when online ordering should be quick and convenient. We'll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Meh… hostage situation
June 11, 2025

Products are good, but the subscription is like being held hostage. I did it for too long because the company makes it economically punitive to cancel. Not a pleasant feeling or experience and therefore I would never recommend Fabletics to anyone. I actually tell them to beware signing up.

Date of experience: June 1, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Catherine,

Thank you for sharing your honest feedback. We're glad to hear you like our products, but we're truly sorry that the membership experience has left you feeling trapped and frustrated. That's definitely not the experience we want for our customers. We will send you a private message right away to address this promptly.

Best,
Allison

California
1 review
0 helpful votes
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Bamboozled!
June 12, 2025

I got an ad through social media about $10 shorts. I ordered for my son. I was then enrolled, unbeknownst to me, in a monthly "club", to the tune of $59.99 a month! Pretty disappointed, because the clothes are great quality, but im not paying a fee just to get items on sale.

Date of experience: June 2, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Heather,

Thank you for reaching out and sharing your experience. We're truly sorry that you were enrolled in the VIP membership without realizing it, and we understand how frustrating that must feel, especially when your intention was simply to take advantage of a great deal for your son. We'll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Not what was expected
June 11, 2025

It is a great weekend getaway bag. The zipper broke halfway through my trip. It was worth the money spent and I guess I got all the use I'm gonna get from it. I may or may not reorder another one. I believe the time has passed to exchange. Just do your research before purchasing. It's perfect as a carry-on with most airlines.

Date of experience: June 1, 2025
Texas
1 review
0 helpful votes
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Bad quality
June 12, 2025

The quality was worse then I ever imagined. Might as well order off SHEIN. I wore the flare pants one time and the material was already starting to ball up for the next wear! It made me really sad bc I loved all the pieces I got but it's ain't worth much to me if it's all gonna wear out in just a few times of wearing them.

Date of experience: June 2, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Reagan,

We're sorry to hear that your experience with the quality of the items didn't meet your expectations. It's incredibly frustrating to invest in products you love only for them to show signs of wear after just one use. We'll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

Michigan
1 review
0 helpful votes
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Awesome Membership & Lots of Options
June 11, 2025

I am absolutely in love with all of options Fabletics gives! Having the membership makes your shopping experience so easy and flexible around your needs! Customer Service has been awesome in assisting with any issue since the beginning and customers sincerely appreciate that! However with an increased membership fee and a tariff fee applied to every item, the experience is losing a bit of its brilliance.

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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I am offended by the subscription-based model. Fabletics offers good products which are overpriced. You pay a subscription, which gives you credits so that you can buy their products at a reasonable price. This is a silly business model. The clothing itself is usually high quality, although some products such as their backpacks are surprisingly flimsy and cheap. If you purchase items using the annual "new VIP" deals and then cancel, it is worth it. If you use the subscription service it is simply not economical. I would not recommend this brand because the products are severely overpriced. They are, however, decent quality.

Date of experience: June 1, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Carl,

Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate you speaking openly about your experience with our products and membership model, and we want you to know that your voice is heard. We understand that our VIP subscription model isn't for everyone, and we completely respect your perspective. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Pennsylvania
1 review
0 helpful votes
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Nice clothes, poor policy.
June 12, 2025

I like the clothes but if I'm paying x amount of money each month for a member credit I really don't feel I should be charged $7.50 for tariffs! If you have to raise the non member price then whatever or maybe just pocket less money? I'm not sure why my MEMBER credit doesn't include the fees from the yam in office?

Date of experience: June 2, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Sarah,

Thank you for sharing your feedback. We're glad you enjoy the products, but we're sincerely sorry for your frustration around the tariff charge, especially when you're using a VIP credit. We understand how disappointing it can feel to pay a monthly fee for membership and still encounter unexpected charges at checkout. We'll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

Minnesota
1 review
0 helpful votes
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Absolutely love this company!
June 11, 2025

All of my family, friends and coworkers know how much I love Fabletics, and how often (always!) I'm wearing their clothing. They are such an awesome example of a wonderfully well run loyalty based brand, and the quality of their clothing, ease of returns, constantly changing styles and fabrics and more than anything the way they stand behind their products keeps me coming back month after month.

Date of experience: June 1, 2025
Massachusetts
1 review
0 helpful votes
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Never Again
June 11, 2025

The VIP offer feels misleading, though I acknowledge that it was my fault for not reading the conditions carefully—such as the automatic deduction of money from my card. In my opinion, the quality is good, but the sales strategy is lacking. It would be better to sell with full transparency!

Date of experience: June 1, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Charisma,

We truly appreciate your kind words about the quality of our products. That said, we're sincerely sorry to hear that the VIP membership experience felt misleading to you. We understand how unexpected charges can be frustrating if the terms aren't clear upfront. We're here to help address your concern as quickly as possible, so we'll send you a private message now.

Best,
Allison

Michigan
1 review
0 helpful votes
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Fabletics clothing
June 15, 2025

First I had a problem with shipping which it was sent somewhere else. Never received it. Than had to reorder a couple of things I wanted were sold out.
So I bought other things. I ordered xxs sizes and they were to big but didn't return them since your sizes seem to not run very good.
The leggings run small
Lila Hood There was no other size to get than

Date of experience: June 5, 2025
Whitney S. Fabletics Rep
1 week ago

Hello Lila,

Thank you for sharing your experience with us. We're sincerely sorry to hear about the issues with your shipping and the frustration of having to reorder items that were sold out. We also understand that sizing can be tricky since it varies by style. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.

Best,
Allison

New York
1 review
0 helpful votes
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Surcharge & delivery
June 11, 2025

They charge a tariff surcharge and even state it on billing - not paying that. Delivery is bad they delivered to wrong address once and the next time they delivered to the lobby of my employment after it was closed for the day anyone could have taken it. The credit is stupid too if u forget to skip it. Products are really good that's about it.

Date of experience: June 1, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Lt,

Thank you so much for taking the time to share your experience. We completely understand how disheartening it can be to deal with unexpected fees like the tariff surcharge, especially when it's not always clear why those charges are in place. The delivery issues you've described are also incredibly frustrating. Receiving packages at the wrong address or in an unsecured location is not acceptable, and we sincerely apologize that your items were not handled with more care. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Louisiana
1 review
0 helpful votes
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Ugh subscriptions
June 11, 2025

I find subscription services to brand accessibility obnoxious. I wish I could just buy from fabletics without the whole entrapment set up. There are a few items I'm loyal to with brand. The quality on other items is fine but not great

Date of experience: June 1, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Caitlin,

Thank you for your honest feedback. We understand how memberships can feel restrictive when you just want the freedom to buy what you love without commitments. We're glad you're loyal to some items and appreciate the quality, even if some products haven't fully met your expectations. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.

Best,
Allison

New York
1 review
0 helpful votes
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Decreased quality
June 12, 2025

I used to love fabletics but over the past few years I have really become unhappy with the quality of products. The pants don't last nearly as long with thigh rubbing and I don't find the material as comfortable. I've actually lost weight and the sizes have also become tighter/smaller on me and I'll likely need to go up a size and I think it's because they have less give to them.

Date of experience: June 2, 2025
Whitney S. Fabletics Rep
2 weeks ago

Hello Lindsay,

We're truly sorry to hear that your recent experiences with Fabletics haven't been as positive as before. We understand how frustrating it can be when the quality doesn't meet your expectations, especially with fit and comfort changes. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.

Best,
Allison