About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The dressing room was very clean and once you enter the store they say hello how may I help you? That's wonderful it was always quick to assist you in finding the proper size that you're interested in to wear.
With not gaining any weight I've always ordered the same size. With this order my three uniforms was to little. I didn't know it until after a month of getting them. Now I'm stuck with something I can't use
Great quality. Great prices. Great customer service. Will continue to purchase from this company. I have been living in their maternity leggings. Haven't found any better yet! Can't wait to get back into my normal gear after birth.
Unbelievably bad shipping practices. Order came in several poorly packaged bags. Order was wrong took weeks to get replaced. I like a few of the items I got, but definitely not worth the hassle. Prices are exorbitant.
Hello Deb,
Thank you so much for sharing your experience. We completely understand how disappointing it is to receive your order in poor packaging and with incorrect items. That's not the level of care or service we aim to deliver. Every order should arrive accurately, securely, and in a way that reflects how much we value you. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia
Products are good, but the subscription is like being held hostage. I did it for too long because the company makes it economically punitive to cancel. Not a pleasant feeling or experience and therefore I would never recommend Fabletics to anyone. I actually tell them to beware signing up.
Hello Catherine,
Thank you for sharing your honest feedback. We're glad to hear you like our products, but we're truly sorry that the membership experience has left you feeling trapped and frustrated. That's definitely not the experience we want for our customers. We will send you a private message right away to address this promptly.
Best,
Allison
It is a great weekend getaway bag. The zipper broke halfway through my trip. It was worth the money spent and I guess I got all the use I'm gonna get from it. I may or may not reorder another one. I believe the time has passed to exchange. Just do your research before purchasing. It's perfect as a carry-on with most airlines.
The quality was worse then I ever imagined. Might as well order off SHEIN. I wore the flare pants one time and the material was already starting to ball up for the next wear! It made me really sad bc I loved all the pieces I got but it's ain't worth much to me if it's all gonna wear out in just a few times of wearing them.
Hello Reagan,
We're sorry to hear that your experience with the quality of the items didn't meet your expectations. It's incredibly frustrating to invest in products you love only for them to show signs of wear after just one use. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I am offended by the subscription-based model. Fabletics offers good products which are overpriced. You pay a subscription, which gives you credits so that you can buy their products at a reasonable price. This is a silly business model. The clothing itself is usually high quality, although some products such as their backpacks are surprisingly flimsy and cheap. If you purchase items using the annual "new VIP" deals and then cancel, it is worth it. If you use the subscription service it is simply not economical. I would not recommend this brand because the products are severely overpriced. They are, however, decent quality.
Hello Carl,
Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate you speaking openly about your experience with our products and membership model, and we want you to know that your voice is heard. We understand that our VIP subscription model isn't for everyone, and we completely respect your perspective. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
All of my family, friends and coworkers know how much I love Fabletics, and how often (always!) I'm wearing their clothing. They are such an awesome example of a wonderfully well run loyalty based brand, and the quality of their clothing, ease of returns, constantly changing styles and fabrics and more than anything the way they stand behind their products keeps me coming back month after month.
The VIP offer feels misleading, though I acknowledge that it was my fault for not reading the conditions carefully—such as the automatic deduction of money from my card. In my opinion, the quality is good, but the sales strategy is lacking. It would be better to sell with full transparency!
Hello Charisma,
We truly appreciate your kind words about the quality of our products. That said, we're sincerely sorry to hear that the VIP membership experience felt misleading to you. We understand how unexpected charges can be frustrating if the terms aren't clear upfront. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
When you hear about Fabletics and you see the scrubs, clothing, etc how can you not love it? But when I compare offers from non-members to members I feel for $50 a month we should be getting at least discount offers as well. I make a lot of purchases and the VIP credits are cool and all but what's a vip credit for one item when I have 6 or 7 in my cart at full price?
Hello Colin,
We're glad to hear you love our products; it means a lot to know that they resonate with you. At the same time, we completely understand your concerns about the value of the VIP membership, especially when the monthly fee feels high compared to the discounts offered. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
These shorts are the best shorts I've ever owned. They are light weight, breathable, yet controlling in the right areas. I never have to worry about them being see-thru either. I won't ever wear any other brand shorts - OR leggings. And LASTING?!? I'm STILL waiting for my first pair to wear out- from 2 years ago.
With most credit or subscription services you're committing to getting product or equivalent every month. But honestly, who needs new____ every single month? Fabletics has hit that sweet spot of having the option to refresh your workout gear or SKIP! They are diligent about letting you know every month that you're about to be charged, and you have a few days to hit that skip button or not. Good for my bank account, but it also keeps Fabletics top of mind when do want to get something new. Beyond that, I've loved everything I've gotten. The material on these kick flare leggings (I'm wearing right now) are a dream.
-Didn't accept vip membership free trial
- prices jumped around when I used gift card
-membership format is not enjoyable and confusing -prices change after first purchase
-clothes didn't feel high quality
-customer service wasn't helpful -just offer decent prices and avoid all the vip crap, would be 100% better. Nobody wants a membership to a clothing brand.
Hello Austin,
We're sorry your experience was so frustrating from start to finish—from the VIP free trial not being accepted, to inconsistent pricing with your gift card, to feeling that the VIP membership is confusing and not worthwhile. We understand how disappointing it is when pricing shifts, the quality doesn't meet expectations, and support falls short. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Absolutely love! Great quality & style! My boyfriend only wears Fabletics shorts! I've actually tried getting him Nike etc but nope he wasn't having it! I will always only get him his favorite…. Fabletics!
I do love fabletics. Most of my clothes are from their. Great styles and colors and fabrics. Overall the quality is amazing. I have had a few items (cold weather collection) where I fell in love and bought many items and learned it pilled too easily but after being with them for over a year that is the only line that disappointed me. Everything else has been amazing and washes well
Printed the label they sent me and they never exchanged or refunded me. Then out of the blue they cancelled my return. I was on that worthless chat for several hours trying to fix it but finally gave up. The sad part is i love their products on my wife but their business practices are super shady with that vip crap and horrible or non existant customer service.
Hello Jeff,
We're truly sorry for the frustration that your return was canceled after you followed the proper steps, and we understand how disappointing it must have been to spend hours on chat without a resolution. That's not the level of service we aim to provide. We also regret that the membership and recent interactions left you feeling misled when you enjoy the products. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Multiple unnecessary steps to skip the month, creating confusion and poor UX. Assume this is not site related but as a means to intentionally mislead members, which is a short term effective but longer term will lead to customer loss.
Hello Tammy,
Thank you for sharing your honest feedback with us. We're truly sorry for the confusion and frustration you've experienced with the Skip the Month process. It's never our intention to mislead or complicate things for our members. We understand how important a smooth and transparent experience is when it comes to managing your membership. We will send you a private message right away to address this promptly.
Best,
Allison
The products are great quality. My son loves and lives in his shorts all year. But the style of the girls products don't work for everyday. The shorts are too short. Fine to work out in - maybe- but not ok for everyday. So had to return. And wish they would get rid of their subscription type model and just sell their stuff with sales and loyalty rewards.
This was the cheapest feeling athletic wear I've ever put on my body. I don't want to wear it. I do not recommend and I'm really disappointed because I wanted some cool workout wear. My second time trying Fabletics and my last
Hello Theresa,
We're truly sorry to hear that the Purelux items didn't meet your expectations and that the fabric felt cheap to you. We understand how disappointing it can be to look forward to new activewear and then feel let down by the quality. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello JoAnn,
Thank you for sharing your experience. We're sorry to hear your uniforms didn't fit, especially since you've always ordered the same size. It's frustrating to find out after a month that they don't work for you. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison