Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The dressing room was very clean and once you enter the store they say hello how may I help you? That's wonderful it was always quick to assist you in finding the proper size that you're interested in to wear.
Always a great experience, clothes are amazing. I lived in them 😂😂😂 literally. Can't see myself shopping anywhere else for my workout or everyday wear. Clothes Fit well, very comfortable and most of all it makes me feel good about myself.
Have never had any problem with the customer service, they are great! Always have quality clothes and if you need to return or exchange an item that is an easy process as well. Would definitely recommend this site to anyone
With not gaining any weight I've always ordered the same size. With this order my three uniforms was to little. I didn't know it until after a month of getting them. Now I'm stuck with something I can't use
Great quality. Great prices. Great customer service. Will continue to purchase from this company. I have been living in their maternity leggings. Haven't found any better yet! Can't wait to get back into my normal gear after birth.
Unbelievably bad shipping practices. Order came in several poorly packaged bags. Order was wrong took weeks to get replaced. I like a few of the items I got, but definitely not worth the hassle. Prices are exorbitant.
Hello Deb,
Thank you so much for sharing your experience. We completely understand how disappointing it is to receive your order in poor packaging and with incorrect items. That's not the level of care or service we aim to deliver. Every order should arrive accurately, securely, and in a way that reflects how much we value you. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia
Don't know why I keep doing online orders. First order was sent to the next street, and this last one took more than normal to receive. Online ordering is supposed to be timely and efficient so there is still opportunity for improvement in that area.
Hello Mike,
Thank you for sharing your experience with us. We truly apologize for the delivery issues you've faced, including your first order being misdelivered and a delay with your most recent one. We completely understand how frustrating that is, especially when online ordering should be quick and convenient. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Products are good, but the subscription is like being held hostage. I did it for too long because the company makes it economically punitive to cancel. Not a pleasant feeling or experience and therefore I would never recommend Fabletics to anyone. I actually tell them to beware signing up.
Hello Catherine,
Thank you for sharing your honest feedback. We're glad to hear you like our products, but we're truly sorry that the membership experience has left you feeling trapped and frustrated. That's definitely not the experience we want for our customers. We will send you a private message right away to address this promptly.
Best,
Allison
I got an ad through social media about $10 shorts. I ordered for my son. I was then enrolled, unbeknownst to me, in a monthly "club", to the tune of $59.99 a month! Pretty disappointed, because the clothes are great quality, but im not paying a fee just to get items on sale.
Hello Heather,
Thank you for reaching out and sharing your experience. We're truly sorry that you were enrolled in the VIP membership without realizing it, and we understand how frustrating that must feel, especially when your intention was simply to take advantage of a great deal for your son. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
It is a great weekend getaway bag. The zipper broke halfway through my trip. It was worth the money spent and I guess I got all the use I'm gonna get from it. I may or may not reorder another one. I believe the time has passed to exchange. Just do your research before purchasing. It's perfect as a carry-on with most airlines.
The quality was worse then I ever imagined. Might as well order off SHEIN. I wore the flare pants one time and the material was already starting to ball up for the next wear! It made me really sad bc I loved all the pieces I got but it's ain't worth much to me if it's all gonna wear out in just a few times of wearing them.
Hello Reagan,
We're sorry to hear that your experience with the quality of the items didn't meet your expectations. It's incredibly frustrating to invest in products you love only for them to show signs of wear after just one use. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I am absolutely in love with all of options Fabletics gives! Having the membership makes your shopping experience so easy and flexible around your needs! Customer Service has been awesome in assisting with any issue since the beginning and customers sincerely appreciate that! However with an increased membership fee and a tariff fee applied to every item, the experience is losing a bit of its brilliance.
I am offended by the subscription-based model. Fabletics offers good products which are overpriced. You pay a subscription, which gives you credits so that you can buy their products at a reasonable price. This is a silly business model. The clothing itself is usually high quality, although some products such as their backpacks are surprisingly flimsy and cheap. If you purchase items using the annual "new VIP" deals and then cancel, it is worth it. If you use the subscription service it is simply not economical. I would not recommend this brand because the products are severely overpriced. They are, however, decent quality.
Hello Carl,
Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate you speaking openly about your experience with our products and membership model, and we want you to know that your voice is heard. We understand that our VIP subscription model isn't for everyone, and we completely respect your perspective. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I like the clothes but if I'm paying x amount of money each month for a member credit I really don't feel I should be charged $7.50 for tariffs! If you have to raise the non member price then whatever or maybe just pocket less money? I'm not sure why my MEMBER credit doesn't include the fees from the yam in office?
Hello Sarah,
Thank you for sharing your feedback. We're glad you enjoy the products, but we're sincerely sorry for your frustration around the tariff charge, especially when you're using a VIP credit. We understand how disappointing it can feel to pay a monthly fee for membership and still encounter unexpected charges at checkout. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
All of my family, friends and coworkers know how much I love Fabletics, and how often (always!) I'm wearing their clothing. They are such an awesome example of a wonderfully well run loyalty based brand, and the quality of their clothing, ease of returns, constantly changing styles and fabrics and more than anything the way they stand behind their products keeps me coming back month after month.
The VIP offer feels misleading, though I acknowledge that it was my fault for not reading the conditions carefully—such as the automatic deduction of money from my card. In my opinion, the quality is good, but the sales strategy is lacking. It would be better to sell with full transparency!
Hello Charisma,
We truly appreciate your kind words about the quality of our products. That said, we're sincerely sorry to hear that the VIP membership experience felt misleading to you. We understand how unexpected charges can be frustrating if the terms aren't clear upfront. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
First I had a problem with shipping which it was sent somewhere else. Never received it. Than had to reorder a couple of things I wanted were sold out.
So I bought other things. I ordered xxs sizes and they were to big but didn't return them since your sizes seem to not run very good.
The leggings run small
Lila Hood There was no other size to get than
Hello Lila,
Thank you for sharing your experience with us. We're sincerely sorry to hear about the issues with your shipping and the frustration of having to reorder items that were sold out. We also understand that sizing can be tricky since it varies by style. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
They charge a tariff surcharge and even state it on billing - not paying that. Delivery is bad they delivered to wrong address once and the next time they delivered to the lobby of my employment after it was closed for the day anyone could have taken it. The credit is stupid too if u forget to skip it. Products are really good that's about it.
Hello Lt,
Thank you so much for taking the time to share your experience. We completely understand how disheartening it can be to deal with unexpected fees like the tariff surcharge, especially when it's not always clear why those charges are in place. The delivery issues you've described are also incredibly frustrating. Receiving packages at the wrong address or in an unsecured location is not acceptable, and we sincerely apologize that your items were not handled with more care. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I find subscription services to brand accessibility obnoxious. I wish I could just buy from fabletics without the whole entrapment set up. There are a few items I'm loyal to with brand. The quality on other items is fine but not great
Hello Caitlin,
Thank you for your honest feedback. We understand how memberships can feel restrictive when you just want the freedom to buy what you love without commitments. We're glad you're loyal to some items and appreciate the quality, even if some products haven't fully met your expectations. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I used to love fabletics but over the past few years I have really become unhappy with the quality of products. The pants don't last nearly as long with thigh rubbing and I don't find the material as comfortable. I've actually lost weight and the sizes have also become tighter/smaller on me and I'll likely need to go up a size and I think it's because they have less give to them.
Hello Lindsay,
We're truly sorry to hear that your recent experiences with Fabletics haven't been as positive as before. We understand how frustrating it can be when the quality doesn't meet your expectations, especially with fit and comfort changes. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello JoAnn,
Thank you for sharing your experience. We're sorry to hear your uniforms didn't fit, especially since you've always ordered the same size. It's frustrating to find out after a month that they don't work for you. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison