From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
Ok so they are not perfect but no company is perfect. Mistakes happen. But the price for what you get is there. Most of the customer service agents are helpful and attentive. It makes me happy to get my boxes. I do not get presents. I'm a mother. I give gifts to everyone for birthdays and Christmas and other holidays. So when I get my boxes it's like getting gifts. I think everyone needs that once in a while, and FabFitFun has made a way to impact so many lives in a positive way. Not many businesses are able to be a profitable business and also be helping ppl. That's awesome.
I have not been able to get into the fff add ons.My password does not get accepted. I identified the lions, lions with eyes closed etc. several times.
Hi Donna! We'd love to help you. Someone from our team has sent you an email to make sure you're fully taken care of!
Very helpful and quickly resolved issue and super nice!
Hi Corrie! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
My order was wrong it got fixed two items was add red d that was not supposed to be there it got took off and refunded
Hi Kathy! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I have been a loyal anual member of FFF since the fall of 2017 and look forward to receiving my box every season! I Love all the sales they have in between seasons too. Also their customer service department is amazing in solving any issue you might have.
Hi Mara! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I started out in LOVE with FFF, the boxes, the packaging, the products, the add-ons, the sales, and then slowly. The boxes were plain and boring, then the packaging disappeared, then the awful cactus cup showed up. I was willing to deal with the product graveyard full of full-sized slowly dying products under my sink because the boxes were supposed to be a bright light during the pandemic. The rose spray made it feel like summer when it was a cold dark winter and the art of showering was a rare event in-between working from home and Netflix binging. Then my boxes which were full of whimsy and 7 or 8 fun items and the occasional item for those at home workouts since gyms were closed went to very plain boxes not full of 5 items, and now my boxes are very basic and boring with missing items and TWO plastic mixing bowls valued at 50 dollars (the sour dough trend is over. So FFF it's not me, it's you I break up...
Hi Marcie! We always want our members to enjoy their orders and were sad to hear that the boxes missed the mark for you! Each box is different as we always work to introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Heart did a wonderful job and the company need more of her. She really had a heart towards my health condition.
Hi Margaret! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Since I started receiving packages years ago I have never received any emails giving me notice of mailing. I even started paying a yearly membership to be able to have a choice in the items I receive, still no notifications. I decided to drop my membership when it was automatically drawn on my account.
I will try one more year to see if I get any notices so that I may have some say so in my packages.
Hi Ann! We are sorry to hear about your experience. We want to make this right for you. A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
Great! Problem resolved with respect and patience.
Thank you so much for your feedback, Linda! We are happy that we were able to help you resolve your concern! Xo
Very respectful and helpful answering all of my many questions. Fully satisfied customer. Highly recommend their customer service!
Hi Stephanie! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback! Xo
I just wanted to send a quick thank you to the fab fit fun team. I recently had an item that I purchased on the fall add-ons that was not described correctly. The fab fit fun team was quick to notice the error and provide a credit for the item. I am always amazed at how helpful and efficient the fab fit fun team is if there are any issues with my order. Everyone that I have communicated with is always friendly and eager to help!
Hi Denise! Thank you so much for your feedback. We're so happy to hear that you had the most exceptional experience as we always want our members to be fully taken care of! Xo
I'm not sure how it happens. But my FFF super box will arrive when I am seem to need it most. One time I had just started feeling crumby and the doorbell rang. It was my FFF! Instantly made my day. Smiled for the rest of the day. Thanks. I appreciate all of you. Cause I know it takes a team.
Yay! We're happy to hear this, Sabrina! We're glad that our box brought you a smile and hope you have fun trying out your products! Xo
She was able to clear up? S about a tx I received that said my pmt didn't go through! She took time to ck & make sure my pmt info correct & all good Mahalo FFF staff
Yay! We're thrilled that you had a great Customer Care experience, Cindy! Thanks for the feedback! Xo
This is the only subscription box for me. I've tried several others and love the variety and quality of the products in this box. Only kept this subscription active. Fast and friendly customer service. I recommend to all my friends.
We are happy you're loving FFF, Jacqueline! Thanks for your feedback and looking forward to sharing more seasons with you! Xo
When I had an issue with an order it was immediately corrected in my favor.
Thank you so much for your feedback, Lisa! We are happy that we were able to help you resolve your concern! Xo
We love fun fab fit! I gave my daughter and my sister boxes for Christmas. We all get together whenever a box comes in. I love watching them open there boxes full of wonderful surprises!
Yay! So happy to hear you're all enjoying your FFF items. Thanks for the rating and feedback! Xo
From fabulous to very disappointed. The past year the things in the boxes became very disappointing. Unless I spent extra money. I have enough hair conditioner to last the rest of my life. Plus, I don't use it. Jewelry was terrible. All other things I never used. Gave most of it awo
Hi Tracy! We truly appreciate you sharing your feedback with us as we are passionate about providing you with a great experience each season. We understand how you feel about your FabFitFun experience and we look forward to making things better with us for you. Please know that we work with a variety of different partners and as we continue to expand we love to hear our member's suggestions and comments about us.
Super helpful and pleasant to communicate with. Also in a good mood when I message them. When I didn't get my shipment they sent me a new box. And helped fixed my address for further shipments I've spoke to 2 employees and both were great. Thanks fabfitfun y'all are doing great and are pleasant to speak to.
Thank you for this sweet review, Chelsie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
Always a super experience. I look forward to every season and every box of treasures. Don't tell but I regift and my granddaughters love it
Thank you for this review, Karen! Your feedback means a lot to the entire team and glad to hear you're enjoying the items! We look forward to sharing more seasons with you! Xo
Needed to have a item I did not order be removed and all went well and I was satisfied with the outcome. Very nice girl helped me and it was taken care of fast and efficient.
Hi Kathy! We appreciate your rating and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marcella! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you're loving your membership! We look forward to sharing more seasons with you! Xo