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FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I received my editors box today and I was extremely disappointed. I had watched videos of celebrities opening their 2016 EB and I was so looking forward to the eyeshadow pallets. Well, needless to say, my box didn't have the eyeshadow. I suppose that is reserved for celebrities to blog with. I was told that my "rotten flesh" colored nail polish was MY bonus item by their 'lack-of-customer-service representative. The lip stain was watery, and that cheap necklace was already damaged when I took it out of the bag. The ONLY good item was the mud scarf. Don't waste your money. I immediately cancelled my subscription.
One a side not to whomever writes responses for these reviews, don't sugar coat it. Fix the issues with your box and stop telling reviewers that you are sorrybthey aren't happy!
Very dissatisfied with the winter box. My first and last box. Just cancelled. They need to spend less on fancy packaging and give better more useful products. I only liked the candle. I feel like I spent 50.00 on a 20.00 candle. No more for me!
Hey Nancy! We're sad to hear you weren't satisfied with the Winter box! We should be sending out spoilers for the Spring box very soon, we hope you'll be wowed by what you see and decide to give us another shot. If you also paid the full price of $49.99 for your first box we'd be happy to honor a new member promo for your reactivation should you decide to try us out again.
I don't understand the disappointment in the Winter Box. I thought it was a great box. I have used everything in it and have found a lot of new products by being a subscriber that I would have never found. The fitness part of the box was a 2 month subscription to Barre3 online Fitness. When you sign up for a subscription box you go in knowing that you take a chance on what you get. I love being surprised 4 times a year and I am looking forward to the Spring Box.
Thanks for your review Debbie! We're so happy to hear you're pleased with our service! We can't wait for you to see what's in store for 2017! Thanks for making our day <3
I was pretty disappointed wth the winter box. Nothing rally in it to use except the beauty products. I don't use a planner and candle and necklace were a waste.
Hi Rena!
We're happy to hear you received your Winter Box, however we're pretty sad to hear you didn't enjoy it. We always hope each member will receive and love every item included in our boxes each season so when we hear someone didn't enjoy something we really take it to heart.
We really hoped the planner, candle and necklace would help bring that Winter feel to the box. The Moleskine planner was something we were excited to include since it can be used as a planner or a daily journal we hoped members would use it to not only plan out the year ahead but to document their year and use the journal as a place to go back and reflect on once the year is over. The candle and necklace are both made from high quality materials so we hope you'll get a chance to try them out. The candle by DL&CO is chemical free and provides a burn of at least 40 hours, we hope you'll enjoy the wintery scent throughout your home this holiday season.
We know you didn't love this box but we have high hopes that you will feel differently next season, Spring is gearing up to be totally amazing. If you have any questions about your subscription or want to chat more about your winter box please feel free to email me directly at Nika@fabfitfun.com.
As a photographer for urban outfitters, I attend buyers meetings on occasion and can tell you that they made a lot of revenue off of a pretty junky box this term. Conservatively worth 25.00 if you pieced it together at Nordstrom Rack, it was underwhelming and overpriced. Immediately cancelled service. The Fall box was actually great, but not a great direction and when they say a gold plated chain is worth 75.00, it's more like 9.99, so diminished trust.
Hi Laura,
We appreciate your feedback, it's always nice to hear from someone with experience in a similar field. We are constantly working to improve and appreciate you sharing your thoughts. You specifically mentioned the Gorjana necklace and I wanted to highlight that the price of the necklace is the normal cost of their jewelry which is widely sold in stores like Nordstrom and Bloomingdales. Most of their pieces are very similar to the one included in the Winter Box, we loved the daintiness of their pieces and hope you'll find a chance to be able to wear it and enjoy it as much as we do.
We hope you'll continue to recieve boxes and provide us with your feedback as we grow. We really do care about what our members have to say and don't take your feedback lightly.
Sending Happiness your way this holiday season!
I am so frustrated, the winter box was horrible, a chain with no pendant on it or anything? & that is $75. Very angry and not worth the money at all? Where was the fitness part of it? Cancelled my membership right away. SOOO disappointed.
Hi Adrianna!
We hoped everyone would be totally thrilled with the Gorjana necklace. Similar to our brand they believe in Inspiring women to recognize the power within themselves and to share that with others. The necklace can be worn in multiple ways and really adds a delicate touch to any little black dress or holiday outfit. Gorjana jewelry can be found at high end retailers like Nordstrom, Bloomingdales, and others so we hoped members would be thrilled to recieve a piece from such a trending brand.
While we don't guarantee a fitness item in your box each season we do try and include the element of wellness and discovery in anyway we can, often through our online magazine. This Winter we paired up with Barre3 and have a digital offer for a two month online membership. To redeem this offer you can login to your FFF account and access that offer with this link: https://fabfitfun.com/exclusive-offers/
Wishing you a happy holiday season! We do hope to see you reactivate soon, you will not want to miss the Spring Box.
Absolutely not worth it. Especially being in Canada and paying the exchange. Brutal. Wtf thank you cards and a organizer?! Boo mascara. This was my first box the winter one and it will be my last one. Where was this scarf they advertised the crap out of? Really disappointed and I was so excited
Hi Tracy!
We hope you've gotten a chance to really explore all of the things inside your Winter Box. The Butter London Mascara has a Conditioning formula that thickens as it separates and the molded brush ensures full and even application. I don't wear much make-up myself but I was wowed by this mascara so I hope you've had a chance to try it out and enjoy it too.
The Modcloth scarf was in the previous seasons box so sorry for any confusion there. In order to recieve that item you would've needed to order the Fall box in September. Good news is we've also included the scarf in the Editor's Box which is available for member purchase in the shop section of your member dashboard.
We know organizers and thank you cards are less digital than we're used to but there's something to be said for writing out your calendar and getting excited for future plans. With the thank you notes. We figured with the holiday season upon us it would be a great time to say "Cheers" to the new year, and let someone know you're thankful. Marie Mae cards are also made in America, and each purchase provides an hour of business school for women in emerging markets which is something we're also passionate about #girlpower.
We know the exchange rate for Canada isn't the best right now so we try to help by providing a flat shipping fee for international shipments. International postage is usually almost double what members pay per box to Canada, however we absorb everything on top of the flat rate as our way of sharing costs with our valued members.
We appreciate you taking the time to give us your feedback, we will also be sending out our Winter Box survey shortly and your feedback there on each product individually will be used to help shape the future of our boxes, so we can ensure we are always giving members what they love.
The items were terrible in the winter 2016 box! I was debating using the useless thank you cards to send them a thanks for nothing box of nothing. The candle is useless and the mascara... well I have three already. What in the box is fitness, still trying to figure that out! Maybe it's the fake star pin? Where was the wonderful, scarf, blanket gloves for the winter time? Waste of money! The blush... I mean lmao I would never wear blush that pink. I did like the body cream smell though, but hardly a nice tub of cream! Is this a scam? The notebook. Thanks but I have a cell phone,,, total crap!
Jodi, nothing makes us more sad than hearing someone didn't enjoy their box.
In regards to Winter - We know dry skin is a total Winter problem and we wanted to include a nice high quality body cream to soothe any cracked or dry winter skin. We hoped the candle would help bring Winter into your home, nothing says winter like cuddling by a fire and when you don't have access to a fireplace candles definitely help set the tone. We also hoped by including a planner you'd be able to plan for the year ahead and help you keep any new Year's Resolutions in place.
The Star Pin was not included in the value of the Winter Box but something we wanted members to wear to help raise support. We Partnered with the Starlight Children's Foundation to include the star pin to raise awareness to Starlight which provides seriously ill children and their families access to programs that offer the best in entertainment, education and innovative technology.
In regards to the fitness item we paired up with Barre3 and have a digital offer for a two month online membership. You can login to your FFF account and access that offer with this link: https://fabfitfun.com/exclusive-offers/
If you have any questions about your Winter Box or your subscription please feel free to reach out to me directly at Nika@fabfitfun.com.
I ordered the 2016 Winter Box after watching Tori Spelling open a box and provide an awesome review. It seemed like she had the never ending box of items. I just got my box and I am very disappointed with it. The items don't seem worth what I spent. I will never order again from this company.
Hey Marianne!
We appreciate you signing up! The box you likely saw Tori Spelling review was the Fall Box which sold out September 30th. It sounds like you signed up a bit later and received our Winter Box, we're sorry to hear you aren't enjoying the products inside. Tori also did a review of our Winter box and loved it as much as Fall so we are really sad to hear you were disappointed. While we always work to curate a box members will love some boxes tend to be more loved than others. We've gotten a sneak peak at the Spring Box curation for next season and we can't wait for members to receive it. If your subscription is still active we hope once you recieve the Spring Box you fall head over heels in love.
So this is my 2nd box, and seriously considering canceling future boxes. Not very pleased with the box contents - in fact, I'm quite disappointed. I saw the winter box for 2015, and that was a fabulous box. Ear buds, skin care kit by Dermilogica, a huge tub of whipped, wonderful skin cream, fingerless texting gloves, and other awesome goodies. This box contained a candle worth $45.00 (no way $20.00 tops), a fake gold plated necklace (? $75.00?), a planner, a tube of mascara, a gold star pin, face peel, a tube of lotion, and thank you cards (say what?!). All and all I think it probably is worth the $49.99 I paid for the box. Sooooooo disappointed. I was so excited too.
Plus I bought some add on's: not only was there not enough of some of the most sought after items - creating a free for all, and much disappointment for those not lucky enough to get those items, but the sweat shirt I bought wasn't in the box. I got an email yesterday informing me there was some sort of delay. I can only hope it arrives before June.
I think Funfitfab May have had some great past boxes, but I haven't been lucky enough to be the recipient of any so far. Not sure I am going to stick around to see if the sliding 2017 box shapes up.
Hi Rachael,
Oh no! We're sad to hear you're not thrilled with the Winter Box! This Winter we really wanted to focus on pampering our members and including more luxe products. We know with Winter comes the holiday season and so many of our members are busy taking care of others so we wanted to curate a box members could use to pamper themselves. Our hope was for you to recieve your box and and really enjoy it once you have a moment to yourself.
We included some high end brands this season hoping to make members feel a bit more spoiled this season. We were absolutely thrilled to be able to include the Gorjana necklace in our Winter box. Similar to our brand they believe in Inspiring women to recognize the power within themselves and to share that with others. Their jewelry can also be found in stores like Nordstrom and Bloomingdales so we hoped members would be absolutely smitten with this product. Moleskine and Butter London were also two other greats brands we were happy to collaborate with that we knew members would recognize and be thrilled to receive.
We hope once you've gotten some time to yourself you're able to light your candle, take a nice shower try out the O. R. G face peel and treat your skin to the Anderson Lilley Body cream.
We appreciate you being a member and while we understand you may not love each item you received our boxes are continuing to get better each season and we are very excited for you to see what we have in store for you this Spring.
In regards to your add-ons we did have a slight delivery delay with one of the sweatshirts but have been informed that all delayed items have also been processed and shipped so we hope you're currently enjoying your sweater. We are also working to improve the add-ons experience so we appreciate your patience as we work to make things better and better.
Yep - I agree with the others. Stay away! The items are cheap and they are not worth what they claim to be. In some cases you can't even find them on the website of the company who made them - so how can they say that a pair of headphones is worth $45 when I can't verify that? They can't. Go somewhere else, do another subscription from another company. But RUN from this one.
Hey Meryn!
We hate that you weren't in love with the products you've received. The Frends earbuds were one of our top hits amongst members so we're sad to see you didn't enjoy them. We were thrilled to work with Frends since we've seen so many of our favorite celebrities obsessed with their headphones. We actually collaborated with them to design an exclusive earbud just for our members which is why it was not sold widely elsewhere. The Frends brand designs, chic, comfortable, and high quality headphones, we hope you were able to open them up and try them out. If you have any questions about the brand or any of the products you received please feel free to email me directly at Nika@fabfitfun.com.
I ordered a box from this company because they market themselves as a fitness and fit lifestyle box. What I received was very different and worth nowhere near the $200 they claim. In fact, it was barely worth $20. I got a ton of coupons that were supposed to count as part of the value (NOT) and really cheap-o stuff. Also, NONE of it had to do with fitness. When I emailed my frustration to the customer service team, they told me that they aren't actually a fitness box... WHAT. And that they are really trying their hardest. I told them I wanted a refund and they did not offer one. I have told everyone I know how much of a scam they are despite all of their paid social marketing. Stay away unless you like being ripped off!
Hi Elizabeth! Apologies for any trouble. We certainly don't want anyone to feel mislead about our service. We try to make each of our boxes well rounded so we don't focus on one specific category each season. When you subscribe to our service we guarantee you'll receive a box full of products valued at over $200 each season. While we are passionate about fitness and living a healthy lifestyle we like to inspire happiness and personal growth through discovery. We do this by not sticking to one specific product type, in our boxes you may find a home good, tech item, fitness item, beauty product, lifestyle product, and even the occasional snack. We do try to include at least one product in our boxes each season that will help members in their quest for a healthy lifestyle but that item may not be directly related to fitness each season. If you're looking for more fitness inspiration we definitley recommend checking out our online magazine where we are always talking about the latest fitness craze or a healthy snack recipe we've discovered. Check it out at FabFitFun.com/magazine
I first signed up for the monthly subscription on Oct 21. Checking the status of my account over and over to see when the box would be shipped. I contacted customer service and was informed that the box would not ship for 3 months! So I cancelled and was refunded my money right away. When I got an email for $20 worth of add-ons, I thought maybe signing up for the Seasonal membership would speed things up a bit. Not the case! Was told by customer service that the Editor's box, which is supposed to ship out sooner than the seasonal wouldn't be shipped for almost two months! They quickly charge your card for the entire year but you have to wait almost 2 moths for that "special treatment." I was told that when I ordered the Seasonal box was sold out and they had to roll over to the Editor's box, which would ship at the scheduled time. When I looked at what was in the Editor's box, I was outraged! One of the beauty products was a coloring book! A coloring book? Of course, being a VIP member, I thought I had the option of changing the item. Again, not the case! If I wanted to color, I'd pick those books up myself! This is what the Editor thinks is such a special beauty item? Wow! Was told by customer service that "people were very excited to get that box." I don't know any grown women who would get "very excited" over receiving a coloring book. Look, I loved the idea of having someone else pick out beauty products for me and get them in the mail. But if you're going to offer a VIP subscription service then I think the "welcome" box should arrive immediately and then start the seasonal box after. They seriously need to improve their shipping practices! It's all very confusing and frustrating. P.S. The add-ons bonus which led me to sign up again couldn't be used until after the Winter Box.?
Hi Miriam!
So sorry for any confusion since we are a seasonal subscription members receive 4 boxes per year. Your original purchase on 10/21 was a pre-order for the Editor's box which was slated to begin shipping in December. Boxes tend to sell out fast so your pre-order was to secure your purchase and guarantee you that box.
In regards to the annual subscription it is to pay in advance for the full year and secure your next 4 boxes at the discounted rate, at the time we were also offering a $20 add on credit for anyone who upgraded to annual. Even though you were going to get the Editor's Box you would have been given access to the Winter Add ons and anything you selected from there would've shipped by the first week of December, with your Editor's Box shipping a few weeks later.
We're really sorry for any confusion and would love to have you sign back up! We aren't a beauty subscription so we do include items in our boxes related to not just beauty but fitness, lifestyle products, home goods, and tech goods are included in our boxes as well. The Editor's box has 7 items inside plus one mystery bonus item and each box is valued at over $200. Now that all pre-orders for the Editor's box have shipped if you sign up today it will actually ship out within 7-10 business days. If you're interested in getting the Editor's Box we'd be happy to have you back, feel free to email me directly at Nika@fabfitfun.com
I can't cancel. You have to hit yes button but it's not on page all the way to hit! I downloaded Google Chrome as suggested but still can't cancel! Not cool!
Hi Shawna! Oh no! If you're still having trouble please email vip@fabfitfun.com and we'd be happy to take care of this for you. Sorry to hear you're having trouble!
I have been a subscriber to fabfitfun for over a year and love it! Now don't get me wrong one or two items were not the best thing ever, but overall I love it! There is always something stylish, something fitness and really nice beauty items that I wouldn't have tried without the subscription. I have purchased four boxes as gifts for friends and family and all became subscribers. Most of the comments seem to be about cancelling subscriptions so maybe that is why I am still happy. Overall, I look forward to each box.
So happy to hear you're enjoying your subscription! Thanks for being a valued member, we hope you continue to love your boxes, they are getting better and better each season. Members are now receiving Winter Boxes and we're so excited to see pictures of everyone enjoying their boxes. We appreciate your kind words, you've made us smile.
I ordered my first box and received a nice selection of items. Unfortunately I had most of them already. I decided I wanted to cancel my subscription prior to the fall box being sent, so I tired to. Over, and over, and over again. Each time, I received an error message. I thought my cancellation must have gone through, because the same "site description error, java issue..." continued to come up, so I assumed it couldn't process my cancellation because I had already previously cancelled. This is a legit site, and it seems crazy that the wouldn't let you cancel your subscription, right?. I grabbed screen shots of the error message and then checked the subscription status a few days later. It did not cancel, and customer service was unable to stop the fall box from being sent out even though I had contacted them prior to it being sent. After numerous emails, they offered my a $10 credit for my trouble. I have a $95 (after shipping and the exchange rate) of items I don't want or need. FabFitFun does not accept returns or offer refunds. I'm advising everyone I know to stay away from FabFitFun boxes. I've had previous subscriptions through other companies with no issue,.
Wynona so sorry to hear you had difficulty canceling! We keep our live chat on the cancel page so members having trouble can reach out right away for assistance. The cancel page also lets members know they will receive an email confirmation after successful cancellation. We try to make it easy for members to cancel by giving members the option to do it directly from their accounts or by calling, emailing, or chatting with us. We are always here to service our members and hate that you've had a bad experience with the website. We'd love the opportunity to turn things around for you, we know the exchange rate can be high so we try to keep the shipping cost low for orders going to CA. If you're interested in giving us a second chance please send an email to nika@fabfitfun.com.
Hi just wondering with all the negative Canadian reviews on exchange rates and terrible customer service, it's making me a little nervous.
Thanks Shawnda
Hi Shawnda! Thanks for joining! We can't wait for you to fall in love with your first box! We have thousands of very happy Canadian Customers, and we are always striving to provide the absolute best service. If you email our Customer Care team at vip@fabfitfun.com you will get a response in less than 24 hours, you can also call us at any time Monday-Friday 8am-5pm PST at 855-313-6267 and someone from our team would be thrilled to assist you. We do know the Canadian exchange rate can fluctuate and be higher at certain periods, unfortunately we can't control it but if we could we would totally make it non-existent. All prices on our site are listed in USD but if you're ever curious about what the exchange rate is your bank should be able to give you all of the details so there's no surprises. We appreciate you giving us a shot and hope you'll reach out to our team with any questions or concerns, we'd be happy to help and answer all of your questions. Sending Happiness! -Nika
So a few weeks back I wrote "mixed review" I just wanted to add a little update. I had mentioned that the boxes take a long time to get to you, but my fall box has taken even longer than either of my other two boxes that I've received. I was billed on sept 5, I received an email on sept 11 saying it was shipped and here we are almost a full month later on October 3 and still no box in sight. I order from many websites, most of which are American and I have never experienced shipping as slow as FFF. I've even received packages from China and Australia weeks quicker than this. There really is no excuse for having such poor shipping. It truly is disappointing because the boxes are great but all the fun is taken out of them by having to put up with the "can't do anything about it" customer service and the inexplicably poor shipping. Could be a great company, but each box seems to come more and more slowly and no one seems to care to work on he issue.
Hey Jackie! Love to hear you are enjoying the products featured in our boxes! The only thing that makes us happier than a member loving our boxes, is a member loving our customer service. We pride ourselves on having an under 24 hour response time, even during peak times and we truly care about each of our members. We can be contacted via email at vip@fabfifun.com where you'll be responded to in under 24 hours Monday-Friday, you can live chat with us directly on our website, or even call us at 855-313-6267, our new phone hours are 8am - 5pm PST.
We truly value our Canadian members and while we know the exchange rate is less than ideal we try our best to offer a fair shipping rate. The shipping fee to send our boxes to Canada is around $16-$20 depending on how heavy the box is that season but we always split the cost and only charge our members a flat $8 shipping fee. Shipping to Canada currently takes 9-14 business days and we are always working on ways to improve so we do hope to slim that window in the future.
Since we send boxes seasonally instead of monthly there is a lot more excitement and we know members get really antsy during those shipping months (September, December, March, June). We process all orders within 10 business days of the charge date but we are definitley working on ways to improve. We are still a smaller company but we are growing fast and making changes as we grow. We appreciate you sticking with us and giving us your feedback, we hope to dazzle you with our service moving forward. I'd love to chat with you more via email and get more feedback if you're open to it. Feel free to message me at nika@fabfitfun.com.
Xx
It was fun to get a surprise box once but not fun when they kept coming. Waaaaay to difficult to cancel, ended up wasting money. Got a gift certificate that was blank and when I contacted fab fit fun they never fixed the issue.
Hi Kim! So sorry your experience was less than stellar. We definitley try to make cancelling easy, members can cancel by logging into their account and selecting the cancel button or by calling or emailing us. I do see the gift card pictured is missing its code, sorry about that! That card was from the Winter 2015 box so while we don't have any replacements for the code at this time we'd be happy to either reach out to the brand for you or offer a different solution. Please feel free to message me at nika@fabfitfun.com and I'd be happy to help.
I have received 2 boxes so far. The pictures and reviews I have seen/read have been so awesome I thought, "I have to try this!" My 1st welcome box had 4 items in it that were pretty much hit or miss. Nothing special and really not anything I would probably go out of my way to purchase. I thought this was just a first time box, so I said I would give it another go round and name my decision on whether this was worth it. I rec'd my Summer Box today and was totally bummed out! Again-only 4 items and not anything like the pictures. In it was a yoga towel (I don't do yoga), Popsicle molds that weren't even a cute shape (just generic "Popsicle shape"), a face scrub from a company I have never heard of, and a beach spray. That's it! Again, nothing I would have purchased on my own. No cute jewelry, no clothing items, nothing fun unless making Popsicles is their idea of fun! Not really mine. I'll be cancelling and moving onto the next box membership :(
Hi Sam! We are so sorry to hear you did not love the two boxes you received! The Welcome box includes 7 items and the Summer box includes 8 items. Our boxes always include 7-10 items inside and the box is always valued at a minimum of $200 each. It sounds like you may have been missing some items, if you double check the magazines included in your boxes and notice you had some missing items please reach out to our team we'd be happy to look into this for you. We definitley try to include a mix of different products in our boxes some from new brands and some from brands you may not be familiar with. We love introducing our members to new brands they can fall in love with while also including brands you may already know and introducing you to their newer products. Please reach out to our team at vip@fabfitfun.com and we'd love to better your experience.
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Oh no, we're disappointed to see you weren't happy with the contents of the Editor's Box. The Editor's Box is put together including only products that were top rated by our members and are also our Editor's faves. We apologize for any confusion, the eyeshadow palette was included in every Fall box this past September along with the scarf so we know some members have been confusing it for the Editor's Box. We know our members love a mystery so we put together the Editor's Box with 8 items all members were guaranteed to recieve plus a mystery bonus item. The Mystery Bonus options are as follows (in addition to the nail polish:
Pure Cosmetics Nude Collection Eyeshadow Palette $50 value
OSEA Atmosphere Protection Cream $48 value
Dermalogica Skin Hydrating Booster $56 value
Anderson Lilley Beach Butter Body Cream $24 value
If you only received the nail polish and not one of the above mentioned items as well please let us know, we definitely want to make sure you receive a complete box. Feel free to message me directly at nika@fabfitfun.com we'd also be happy to replace your necklace if it arrived in less than pristine condition.