FabFitFunReviews 4,286

I JUST RECEIVED AN EMAIL SAYING I ORDERED THE WHOLE VIP MEMBERSHIP AND CHARGED MY CARD $298.00. I called immediatly and spoke with a very shady customer service rep. FIRST SHE COULDNT TELL ME WHAT WAS ORDERED THEN SHE SAID I ORDERED A BUNCH OF ADD ONS I SAID I LOOKED AT THEM BUT DIDNT LIKE ANY OF THEM. THEN SHE SAID I ORDERED ADDITIONAL BOXES AND A BODY CHAIN AND A POOL FLOAT. FIRST IM 5'3 165 would I wear a body chain plus im 48 NOT IN GOOD SHAPE. SECONDLY IM NOT NEAR WATER TO USE A POOL FLOAT. SHE WAS MAKING THINGS UP TO COVER THEMSELVES. RUN AND RUN FAST. SHADY. THEN SHES SAID I WILL CALL OR EMAIL YOU BY END OF DAY TO SEE IF I CAN STOP THE ORDER. I SAID WHAT I JUST RECEIVED THE EMAIL AND IT WAS SUPPOSEDLY JUST ORDERED TODAY. AND SHE MAY NOT BEABLE TO STOP IT. FROM WHAT I HAVE READ THE SUMMER BOXES HAVENT GONE OUT. I AM ROYALLY TICKED. IM BEING NICE. I WILL BE CONTACTING THE BBB AND JULIAN RANCIC PUTS HER NAME WITH THIS COMPANY? I know she has no idea how SHADY THEY ARE. THANKS FOR LISTENING. SUSAN TOMPKINS.

I signed up in a moment of weakness and have regretted being suckered by the lies on their website.
You can NOT cancel at any time - I did on the day I received my first box of crap from them and they automatically billed me for the next quarter. After dozens of emails and attempts to contact someone on their service line, and submitting a complaint through my credit card company, they somehow managed to still stick me for a bill on a box I did not receive.
Don't be suckered, this is just another ploy to sucker you into a bunch of crap that is cheaper and better bought at the dollar store for a fraction of the cost

Might be fine for celebs that get boxes for free, but a hard working woman should not spend her money on this junk.
Ordered the spring box 2016 and a year subscription. Stupid of me, should have waited to see my first box before splurging on the annual VIP upgrade annual -- but I supposedly got a discount so I splurged.
So disappointed in the first box... got a countour kit (no brushes or even tips/guide). I don't need more contour! Got some gift certificates - and I hate gift certificates (unless it's Starbucks) because you always have to plunk down some of your own money to use them.
Got some hair oil that smells like an Indian stew, almost threw up. Not a bad smell if you are having dinner but don't want something that smells spicy in my hair.
There are yoga straps!?
My only favorite item is a small box of bath bombs - but I can find these at TJMaxx for 5 bucks!
So not worth the hype for this membership - $49.99 & tax per box.

I contacted FabFit, etc. to cancel the annual subscription and get a partial refund but their policy doesn't allow cancellations so I'm stuck for three more shipments.

2 big thumbs down!

I got my first Spring 2016 box and thought it was pretty cool. I especially loved the 18k Jook and Nona necklace and the DIY herb garden (SO CUTE!). The leg lotion was to die for and the hair oil smells divine. The glove and socks masks were not really my thing but hey, it's nice to try new products.

That being said, the ONE thing that most people get infuriated with is that the website does not advertise the fact that everything is in US DOLLARS. The conversion rapidly becomes pretty steep in price, and added to that is a shipping fee which is not immediately obvious upon ordering. If you have some budget flexibility, you'll be fine. But if you really expect it to cost 45$... you're in for a surprise. Obviously the company has no control over the US/CANADIAN dollar fluctuation but it would be nice if they made it clear that everything is advertised in US pricing, OR if they had an automatic price converter on their website (like Canadian pricing).

Keep up the good work.

I ordered my box in early March. Was hit with the money exchange way after the fact. Of course I knew there would be one but was not put on my bill. Now here it is May still no box and many lame excuses. How is it they can get away with stealing our money and abusing the postal services as an excuse for not recieving our item is ludicrous! Just another American company ripping off the consumer and getting away with it. Oh and how condensing and rude their salutations on mail are. Excuse me "love" WTF!? I don't even know you. Send our orders on time and include the exchange on our original bill and stop ripping off people! Disgusting and unprofessional company for shame!

You will see negative reviews on the "welcome box" because it is the same box that is send to everyone for the special $25 fee. A jump rope, ear buds, protein shake, small necklace, nail polish etc. I had the exact same reaction. I thought what a WASTE but decided to give it 1 more chance. When I received my summer box I was pleased. A contouring palet, shaving lotion, eye cream, necklace etc. it was worth the $40. I'm going to see if the next box is as good. If it is I will keep the subscription but if not I'll stop. All I can say is give it a chance. I will say that the customer service is almost non existent.

Love the products and the versatility of the box. Actually can't wait to see what every season has to offer!
However the experience I've had is terrible and ruins all the positivity of this box. Understanding that I am a Canadian customer, there is the difference in the American and Canadian dollar. The company fails to tell you that the box, on top of the Canadian shipping add on, isnt just $55, but will bill you in American through your credit card company. This comes to about $80 Canadian. As a student, the $30 was a huge difference when trying to buy groceries with no money because FabFitFun decided that they wouldn't disclose that the billing was in American. Thanks for screwing up my budget for the month!
Additionally, trying to get someone on the phone was a nightmare. They do not provide a customer service number to call but advise you to email them. Im sorry, but on top of the never-ending junk emails i'm already receiving from them, I am not checking my inbox for your email to appear 3 days later. When finally being able to find the number for customer service to make sure my package was sent (another downfall of the website: they do not indicate the status of your box), it took me about half an hour to finally talk to an unpleasant woman on the phone to make sure that my box was shipped out.
If I was to ever resubscribe, the FabFitFun team really needs to work on customer service and their website. I would love to receive this box every season, but unfortunately these problems can't be overlooked.

After hearing good reviews from my friends I decided to purchase the welcome box because it was in between seasons etc etc. fast forward a few days. I loved the box so much I decided to upgrade the the VIP annual. Wrong decision. My card was charged the full amount plus the amount for the add on, next day I was charged another 214.00, which was declined (thank goodness). Received an email initially that my box would be sent out 7-10 days after payment. I then received more emails that I needed to redo my billing info or I wouldn't receive my next box! After 2 days of trying to get in contact with SOMEONE I finally got an email back. They of course explained that because I signed up "at the wrong time" they were trying to renew my annual. So that got sorted out. Then she proceeded to tell me that they charged me again for my add on. Another 20 bucks! So now the latest my box should be shipped out is the 20th. Now come the 21st. I receive emails that if I don't change my card details my add on wont be shipped out with my box! I was already charged! Twice! After updating my card details I still get more emails saying this. I tried chatting with an online oerson via their site. I made calls. I emailed. Nothing. Finally got a hold of someone after I sent in ANOTHER ticket. They have confirmed that I did pay. But I have yet to receive any tracking info or any other email from them. And it's now the 23rd:-( no emails, no tracking, no contact, no box or anything. After my annual is up I will definitely not be subscribing again.

So my local post office said they delievered the box but it was never at my house, I advised fabfitfun customer service via email. Was told first to file a claim with Fedex. I contact fedex and they advised me that the company has to submit the claim, and that the company should know this already! I advise them via email and then am told oh you have to submit it with usps. So I try that and am told nope! There isn't insurance on this through us, so can't file a claim! This is ridiculous! Fabfitfun should already know all this and not be sending me on a wild goose chase! They said once I got the claim they would resend a box to me... so not sure what will happen next. I left another email but it takes forever to hear back from them. Every time I try calling the customer service phone # it goes straight to voicemail! Not very professional in my opinion. I will update this once I hear from them. But beware, it is not an easy process what so ever if something goes wrong! Yes I have been somewhat happy with what is in the boxes, just horrible customer service.

***Update***

Finally got ahold of them on the phone, they said they will send me out a new one so hopefully they do and it gets to my house in a timinly matter!

****Update****
I haven't recieved it yet, but it is in the process of being shipped to me, it took alomost a week after making the complaint a second time to get it shipped, would of liked it to be shipped faster... they still make the claim that i should of been able to do the claim even though Fedex said no...

I just got my first box spring2016, they sent me a notification email that said it was shipped with tracking code. The tracking code never worked! I tried tracking it everyday and it never did work. It was sent automatically with canadapost email.

Before i got my tracking code my account said i never ordered anything. Contacted the customer service and they did got back to me and said they were going to update my account. THAT NEVER HAPPENED!

The gift cards with it are basically more of a scam than a gift card. You need to spend more money on items (prices are ridiculously expensive) and shipping (because these are US based webstores). FFF if youre offering your services to canadian buyers you should cater to them and not put in ITEMS THAT ARE USELESS!.

VERY DISAPPOINTED! I am never subscribing with FABFITFUN AGAIN. Such a bad exprience.

Don't get me wrong, I love getting my quarterly boxes, but the customer service is awful. I've only ever had one good person (Alex) in CS that helped me. I received a coupon code a couple of days ago that was for $10 off your next box. Thinking I could have it applied, because it says to email CS to have it applied, I did just that. Now the people at CS are telling me they can't apply my coupon code because I'm already a member? No freaking way. I'm sorry, but that's false advertising. To say "yeah here's $10 off your next box" (which is a good deal for those of you who don't know), and then tell me, "well we can't apply that because you are already a member" even though the coupon code is totally valid. It's a load of bull. Don't send me coupons if I can't freaking use them! False advertising at it's finest folks.

I ordered a FabFitFun box to try it out as I'd used a few other subscriptions and liked it. The deal was a half off price for your first box. I figured, hey, $25... ok.

There's no mention of any shipping fees, so AFTER I enter my credit card info I see an additional $8 charge. I immediately cancel my subscription and send an email that I don't want to pay shipping fees.

Fast forward a few days where I see my credit card bill. They never removed the charge, and I was also charged a Canada/USA exchange rate that I knew nothing about. Now my charge is at $47 instead of the original $25 that I was expecting.

I emailed them about my concern and received a response quickly that they don't do refunds. My box has been sent and there's nothing they can do. I'm now worried that the box won't even be worth the $47 that I apparently spent.

I'm going to call my credit card company to dispute.

Scammy business with shady practices. I haven't received the box yet, but I would not suggest them to anyone.

This is the worst $40 I have ever spent! I got nothing useful! A plastic jumprope, earbuds (who doesn't already have them?), ugly nail polish, a cheap gold dipped necklace, a bottled milkshake, some cheap hair conditioner, some eye cream I already tried (probably the last time I wasted money on this box) that does nothing, and a "gift card" for $25 where everything is $100. There is no way this garbage adds up to $200 or $250 as they claim! Don't waste your money! I'm just glad I got $10 off and didn't waste $50 on this box of random crap! Never again!

What a joke. Do not buy these boxes. They are full of old things, gift certificates which you cannot use unless you spend over 100.00. I was so excited but once my box was opened I was sadly disappointed; gloves came apart, headphones crack in and out, the infuser stinks. The cream is good and well that's all. I have received cold emails, with no resolution. This was a Christmas gift and it was crap!

DO NOT ORDER ITS A RIP OFF AND CUSTOMER SERVICE IS A JOKE!

If I could give this company zero stars I would. After purchasing my summer box and waiting over a month for it to come (because it got lost in shipping, which I was never contacted about) I received my summer box in the fall...

To top off that pleasant experience I re activated my account to try and delete my credit card information (because yes they keep it! And when you try and delete it they won't let you) I was then charged for a fall box even after deactivating again. I hadn't even had my account activated for ten minutes. I contacted customer service after receiving a shipping notice and was informed it was too late as this company does not offer refunds or exchanges. BEWARE!

The FabFitFun Box from FabFitFun.com is a quarterly subscription that costs $49.99 each quarter. (Although they usually run special offers each quarter)
Each box is sent seasonally (Winter, Spring, Summer and Fall) and includes $100+ worth of beauty, fashion and fitness items. Since I find that I have loved and have used almost everything I've received, I find the FFF box to be a great value.
The items are always great quality and I have found that I can easily gift or swap the few items that I received that really didn't interest me. For instance, I don't like to wear scarfs, but I was able to swap someone the scarf in the Spring 2015 box for a couple high-end items they didn't want from their Luxor Box. This is one of the few boxes I receive that have items that can be swapped for higher-end in other boxes.