From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
Received my fall box with damaged items. They responded and resolved issue within 24 hrs!
I have ordered repeated boxes and numerous amounts of "add-ons" that go on special sale at ridiculously discounted prices for INCREDIBLE quality products! I had a potential "hiccup" with one of my boxes, that the FabFitFun family were taking care of the moment I mentioned it! I love the boxes, I love the products and I love the COMPANY! I literally tell everyone I possibly CAN about this opportunity to have personalized "gifts/surprises" you get to open every 3 months... how many surprises do we REALLY get in life? I will be a member for LIFE!
Hi Corey! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
Professional, very kind. He was willing to credit a product and or give me a new product or something different if I was Happy. Was able to answer other questions with other products that I was still needing to receive. He even emailed me to confirm. Denver was the best!
Thank you so much for your feedback, Cheryl! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
First time I reach out to customer service for an issue. Though it took them almost ten hours to respond to my chat. My issue was resolved within minutes Christian reaching out to me.
Hi Carina! We are happy that we were able to help you resolve your concern! Xo
Okay. I'm a newer customer about a year. Each season there are multiple options in multiple categories to choose from. This is the first season I received damaged goods. Customer service was polite and helpful. I have seen in the past customers receiving damaged, expired, and broken items in their boxes. It's difficult to trust a company that consistently has issues each season. I hope the FFF is able to reduce problems in the near future.
Hi Emily! We take our member's concerns seriously and we are continuously sharing important feedback with the appropriate teams. We appreciate your input as we are always looking for ways to better our service, and your feedback is an invaluable part of the process!
I HAVE HAD FFF FOR YEARS AND IT HAS ALWAYS BEEN GREAT. BUT THIS YEAR I HAVE RECEIVED 2 BOXES THAT WERE NOT FOR MY CUSTOMIZATION WITH STUFF I WILL NEVER USE. PLUS, THE COST HAS GONE UP A BUNCH. I HAVE CANCELLED ANDY BOXES FOR 2023 AND WILL GO ELSEWHERE. I AM VERY SAD TO LEAVE BUT WHEN I PICK OUT MY ITEMS AND GET STUFF I WILL NOT USE, ITS NOT WORTH IT.
Hi Carol! We appreciate your honest feedback and will let our team know your thoughts! We are constantly working to evolve and create a membership experience that suits everyone. Keep an eye out for the exciting plans we have for the coming seasons! Xo
Customer service is Alright,, can't speak on anything else..
Hi Equilla! Thanks for your feedback and glad that a member of our team was able to assist you! Xo
Item was in my cart that I didn't add. They canceled it and tended my money before the item shipped.
Hi Jessica! Thank you for taking the time to leave a review! We are happy that we were able to help you resolve your concern! Xo
He was really helpful, respectful and knowledgeable about my issues.
Hi Tawina! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Great customer service and I received needed resolution and help.
Hi Elizabeth! Thank you for your rating! We are so happy to hear our team was able to help! Xo
The customer service representative responded right away to my issue and stayed engaged via email all day until my problem was resolved.
I have worked in customer service industries for 25+ years and I was very impressed with her service.
Thank you for this sweet review, Benja! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Annual member. Box shipped 8/5. Never actually shipped. I've called 3 times. Everyone tells me to wait until 8/19. Crap customer service. Start tracking your items and alert your customers.
Hi Hayley! We are sorry to hear about your shipping experience. We ask that our members wait a few extra days before we can issue a claim as we often see packages start to move again after a few days. We can see that a member of our team has assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Harris have me an option of how I'd like my issue resolved. He left that choice to to me. He was friendly, helpful, knowledgeable and efficient. Very personable. I have no complaints and would recommend FFF to everyone who wants a little self pampering.
We love to hear that you had an amazing customer service experience, Connie! Thanks for the feedback and so excited for you to see what we have in store for future seasons! Xo
I am happy with texting but not happy that I was first on the day of choosing what I wanted and not getting it I am hoping that FFF will get me the trophy beauty tool as that is what I was most excited about
Hi Suzanne! Thank you for taking the time to leave a review! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
My interaction with call representative was outstanding. The payment process and subscription process is difficult to understand.
Hi Elisa! Thank you for taking the time to review! We are so happy to hear our team was able to help! Xo
My packages delivered to a neighbor house last 2 times. Customer service acknowledged mistake and will hopefully resolve going forward. If happens again I don't see why I should keep this service.
Hi Shannon! We are sorry to hear about your experience. We're glad that you were fully assisted and had a great experience with our customer care! Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I love my FFF boxes and look forward to them like Christmas for myself all year long. Customer Service is Fabulous even if there is an issue of some kind they are there to make things right and you leave HAPPY. But problems are rare and the Boxes are worth EVERY penny! JOIN!
I usually love my box. I have a few products I sampled from my box that are now my go to's.
Hi Deb! Thank you so much for your feedback! We appreciate this review and look forward to many more seasons together! Xo
I received my Fall box, and unfortunately the shampoo and conditioner did not survive the high altitude where I live and expanded into the box, so it popped open and got over some of the items. Because of the amazing packaging, almost all of the items survived with a simple wipe down of the outside packaging, but the shampoo and conditioner took a hit. I was immediately offered a replacement once they saw the pictures, and I am thrilled with the customer service I received. Thank you, FFF!
Hi Jaime! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
Love the products I have received. Any issues have been resolved promptly. Love Fabfitfun!
We are happy you're loving FFF! Xo
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Taryn! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo