From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
My Experience was taken a while to correct the problem via message. I suggested I would contact them later and right away they asked if I could call and the trouble was cleared asap thank you FFF
He help me resolve my issue very quickly! He provided information in a personable and professional way. Clarification was my main goal as I was confused and he organized it out to where I understood it. I'm happy he could decipher my terrible descriptions too!
Hi Frances! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Great, very special attention and the information its ok, but i dont know, i cant redemee my invitation.
Hi Yasmin! Thank you for taking the time to leave a review! We can see here that a member of our team assisted you with this issue via email. For more information, you can check the FAQ link below. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
https://support.fabfitfun.com/?a=How-does-the-free-Starter-Box-program-work---id--8HwbMtxSRRGgOOUwGWljxg
Zack was able to help me. With my issue. He was very friendly.
Hi Debra! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Temporarily changed the address of shipping due to vacation. Hopefully my package gets there.
Hi Laura! Thank you for taking the time to review! We're excited for you to receive your Fall items! Xo
My box was sent to my old address and as soon as I brought it to FFF attention they advised that a new box would be shipped to my new address immediately. Anxiously awaiting…..
Hi Beverley! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I can't say anything bad! When I had issues arise, the customer service was efficient and knowledgeable, they answered my questions and I've never been more satisfied with a subscription! Love it!
Hi Deanna! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I have a mailing issue because I live in two different states, half the year in one state, half the year in another and their reps were very helpful and resolved the issue quickly. I've only had one item broken one time and they quickly replaced it. So both times I've had issues they were very responsive and quick to repair the problem. I love the items I get a feel it's worth what I'm paying and like other companies they haven't gotten cheaper and sending smaller items they still send full size items. I also have the ability as a annual member to be able to pick my items ahead of time so I don't get things I don't use or want. I have been with fab fit fun for several years now and I love them!
Hi Peg! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
I really enjoy FFF but I recently ordered items for a fundraiser 3 weeks in advance and they still didn't come in time. Once I realized they weren't going to arrive, I had no way to cancel my order because I was told it was processed "immediately". If that is the case, why did it take over two weeks to send me tracking info? Now I'm stuck with items I don't need and then had to go out and spend MORE money to get the items on another site.
Hi Allison! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I absolutely love everything FFF! Being able to customize the box makes it so much more personal, FFF finds a way to cater to each and every one of us. I'm so happy with my subscription.
The sales that occur in between the boxes are amazing as well, I'm always trying something new. I love to share with friends and family through birthdays and random presents, they are always happy with their gifts.
Also the customer service is A+, I have always received quick and positive responses.
Hi Jean! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
The shower is beautiful and is MORE than I expected in quality. Great product; love the rainfall shower head. Packaging was nice and customer service was very efficient.
My query was addressed promptly and efficiently. Communication is important especially when technology is in play.
Hi Irene! Thank you for your rating! We're happy that you were fully assisted and had a great experience with our customer care! Xo
This is absolutely ridiculous! I've lived in Fayetteville for five years and haven't had this issue before! THIS IS ABOUT TO BE MY LAST STRAW! Nothing but a $10 credit for my inconvenience. There were birthday gifts in those boxes…oh wait…that was in my original box that I was able to customize, but it got lost. Now the second box with two "surprises" in it is lost as well.
Hi Nyssa! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your concern. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I have been a customer for about two years now. I can't tell you how excited I get when a box arrives. The products I receive are useful and fun!
Hi Patricia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
The experience was helpful, great and friendly. My question was clarified fast.
Im happy to be part of Fabfitfun!
Hi Gicela! Thank you for taking the time to leave a review! We are happy that you're pleased with the results and that we were able to help!
Fff customer service is always helpful. They go out of their way to make it right. Ty fff
Hi Donna! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Chandler got my address changed before my box was sent out.
Hi Jean! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I had an item that had leaked in shipping and FFF is sending a replacement. Thank you, Earvie & Fab Fit Fun.
Hi Barbara! Thank you for taking the time to review! We are so happy to hear our team was able to help! Xo
I had a problem as I had changed my shipping address for a brief time and the fall box got sent to old address. They said they will resend me a box to correct address at no extra charge!
Hi Glynis! Thank you for taking the time to leave a review! We're happy that you had an amazing Customer Service experience! Xo
Nimfa provided excellent customer service and replaced my package that I didn't receive! She was friendly, professional and efficient! She made my experience with fabfitfun customer service a great one!
Hi Sherry! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rhonda! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo