From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
Have been a FFF member since 2017 and have never had an issue. Very prompt, informative and helpful staff.
At first i was sad because the web site chat was not working but when i received an email from kenneth i was so happy rhat finnaly someone took my request
Hi Katerine! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Increasingly disappointed. In they're reach for growth they began to overlook their current customers. As an annual member I saw them yet my choices on customization day because they're already sold out within 30 minutes so being an annual member has little to no benefit at this point. The products of also become increasingly Saturday with the exception of a few staples that are always good, I find the rest of it breaks, falls apart or it's disappointing. I used to truly look forward to the subscription and now I'm just riding out my year.
Hi Shannon! We are sorry to hear that your experience this season was less than ideal. We offer a variety of selections in our boxes every season and popular products tend to become sold out first since our items are only available while supplies last. You can always check back the customization options from time to time as some members finalize their selections at the end of the customization period. Once they drop their options, it will become available for other members to pick so keep an eye out!
My questions were answered the first time. I don't like the policy but it is what it is.
Hi Melissa! Thank you for taking the time to share your thoughts and feedback with us! We will continue to work on improving member experiences. We look forward to sharing more seasons with you! Xo
No one even responded to me till after I cancelled my subscription. Shipping was horrible. I never did get my box. They said my address wasn't valid yet… that's my address so
I will not recommend this to anyone and it's very disappointing
Hi Shannon! We are sorry to hear about your experience. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Was able to resolve the issue in a quick and efficient manner. Very professional.
Hi Melinda! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I wanted to reopen my membership with FabFitFun but wasn't able to use PayPal.
It's not right for new members Have the option to use pay pal but it's not okay for people with account.
Hi Amanda! Thank you for this feedback and we will be sure to pass it along. We are looking forward to offering this in the future. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I love fff customer service is awsome but having a hard time with the restrictions of products to Canada and UK
Hi Lise! Thank you for taking the time to leave a review! We're happy that you had an amazing Customer Service experience! We appreciate your feedback and will pass this along to the team!
I loved the boxes and have bought a lot of add-ons. However, I'm finding it is the same stuff over and over and even though I'm an annual member most of good the early access items are already sold out. New members will love it just as I did. My membership is due in December and I'm thinking I will drop out.
Hi Deborah! Thank you for taking the time to share your thoughts and feedback with us! We always aim to provide our members with the best products and introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future!
The best sub box out there. Excellent products. The prices are awesome.
Hi Angela! We are so happy to hear you are loving your membership! We appreciate this review and look forward to many more seasons together! Xo
I was missing an item from my order and I gave the associate all my info, the order info and the what the missing item was and FFF took care of the problem immediately.
Hi Rachel! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Excellent service, good prices! I love this box! I have tried few others subscription boxes and this one is by far my favorite!
Hi Alexandra! Thank you for taking the time to review! We are so happy to hear you are loving your membership! We look forward to sharing more seasons with you! Xo
PLEASE STOP USING LASER SHIP. THEY HAVE A HORRIBLE RECORD ON DELIVERING PACKAGES. CHECK OUT THE COMMENTS ON THEIR FACEBOOK PAGES. MANY COMMENTS ABOUT ORDERS NOT SHOWING UP AND MULTIPLE RECORDS OF WORKERS STEALING PACKAGES!
Hi Shauna! We're sorry for the inconvenience you've experienced and we will be sure to pass this along to the appropriate team! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Customer service was great. I took care of all my issues very efficiently
Hi Karen! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Very professional and courteous. Knowledgeable. Prompt, extremely helpful
Hi Debra! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I emailed Fab Fit Fun and Jack helped me with the add on issue.He was very helpful and informative!
Hi Mary! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
The customer service was quick, easy and they helped me customize my box. I'm a new customer and they really helped me out.
Hi Ally! Thank you for taking the time to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I had a new number and I had gotten another one and I called to try to get into my old account. I was afraid it was gonna be an extremely difficult procedure. However, the young man that was a customer service rep, made the whole experience quite lovely and he was just amazing. Not only did he resolve. And I had gotten another one and I called to try to get into my old account. I was afraid it was going to be an extremely difficult procedure. However, the young man that was the customer service rep made the whole experience quite lovely and he was just amazing not only did he resolve my issue. He was so respectful and so kind and it was just amazing so thank you so much for whatever you're doing up there. Where your training for customer service is concerned
Hi Tenli! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Great service and great products but starting to get too expensive especially for Canadians. High shipping costs for us and exchange rate make it not affordable. May have to cancel after this. I would be sad to cancel but might not have a choice.
Hi Anita! We are happy to hear that you're loving the items we offer! We definitely love to keep you as a member. Someone from our team will send you an email shortly to make sure you're fully taken care of! Xo
I renewed my seasonal subscription because of a great offer included to receive a free item and Lyn confirmed item would be included in fall box.
Hi Joana! Our team is so happy to hear that you have been fully assisted with your concern! Thanks for the review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo