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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+117
How would you rate FabFitFun?
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
210
value
192
shipping
185
quality
185
This company responds to reviews on average within 11 days
Illinois
1 review
0 helpful votes
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Best fun ever
November 29, 2022

So I love getting some fun stuff a few times a year. Have gory some new favorites o would have never tried before. It's a definite must have

Date of experience: November 29, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Amy! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo

Indiana
1 review
0 helpful votes
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FABULOUSLY ON TIME
November 28, 2022

I have had the BEST experience w/FFF I have given products as gifts and WOW their reactions are PRICELESS! Per the title, I have also NEVER had a late delivery if anything always EARLY. Also, I have missed (w/busy momlife) selecting my producta and have actually told my gusband "hey now! They pick better than I" SO...TY FFF...MY FRIENDS & FAMILY think I'm the BEST now

Date of experience: November 28, 2022
Elaine M. — FabFitFun Rep
over a year old

We appreciate the kind words and awesome review, Brandy! We look forward to many more seasons together! Xo

Florida
1 review
0 helpful votes
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Great Experiance
November 28, 2022

She was very Efficient, helpful and polite. Great experience.

Date of experience: November 28, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Liz! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo

GB
1 review
0 helpful votes
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Excellent
November 28, 2022

All items are excellent quality, careful packaging to prevent damage, always compete order and with detailed booklet with all necessary information, never needed to contact support. Overall excellent experience highly recommended.

Date of experience: November 28, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Barbara! We are so happy to hear that! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

South Carolina
1 review
0 helpful votes
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Winter review
November 28, 2022

I enjoyed my winter box. I like all the things that I have used so far that came in the box.

Date of experience: November 28, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Hillary! We are so happy to hear you enjoyed your Winter Box! Xo

Texas
1 review
0 helpful votes
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I really appreciate how quickly you're able to give me the information I was looking for specially, during this very hectic season!
Very polite and even followed up after they sent me my updaTe

Date of experience: November 26, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Claudia! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo

Canada
1 review
0 helpful votes
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Izza listened, understood the issue and acted swiftly in rectifying the matter. Smoothest customer service experience to date. FFF needs more Izzas

Date of experience: November 25, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Lara! Thank you for your feedback! We're happy that you had an amazing Customer Service experience! Xo

Illinois
1 review
0 helpful votes
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Wonderful experience
November 24, 2022

I had a question about a start of a crack on 1 of my Lily Pulitzer mugs? They are sending a replacement mug.
Izza, my helpful FFF representative is a valuable asset to FFF!

Date of experience: November 24, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Nancy! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Minnesota
1 review
0 helpful votes
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Review of service
November 20, 2022

Customer service was helpful, fast and friendly. They worked with me, to solve issue.

Date of experience: November 20, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Kris! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Wisconsin
1 review
0 helpful votes
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Damaged product from distributors
November 21, 2022

I've had 2 items damaged one came with the box.the fabric shaver and same order the rose gold wine rack. The distributor mailed a thin metal with a rose gold plating in only a plastic bag. Imagine the scratches that took off the plating completely. The bag was ripped and had holes. I bought it as a gift and purchased it for 36.00 and then purchase over 100.00of items to complete the wine rack. Im so upset with this. Who would ship someone like that in just a plastic bag? I need the wine rack not damaged. I was offered a credit which I don't want. I asked for the distributor to be Contacted and asked for a new one shipped properly and expedited. I am waiting to see if they will.

Date of experience: November 20, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Rhonda! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to helping you out soon!

Nevada
1 review
0 helpful votes
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Customer service
November 20, 2022

Missing an Item and was answered within 5 minutes of sending a complaint. Issue taken care of within 10 minutes.

Date of experience: November 20, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Sandra! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern quickly! Xo

Canada
1 review
0 helpful votes
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Great
November 18, 2022

I had a great experience and help from Denver with my questions and cancellation of my membership

Date of experience: November 18, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Alena! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo

Tennessee
1 review
1 helpful vote
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Fab fit fun is my gift to myself
November 17, 2022

I love fab fit fun! They make luxury items affordable so that as a mom, I don't feel guilty pampering myself. Anytime I've ever had an issue with an order, they have been quick to resolve it immediately.

Date of experience: November 17, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Elizabeth! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Massachusetts
1 review
0 helpful votes
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My error-solved by FabFitFun and Tanya!
November 17, 2022

I swore I had removed a couple of items from my add-on cart and apparently I didnt, so I was charged for them. I sent a message to support and this wonderful woman named Tanya was able to remove the items and give me a refund!

Date of experience: November 17, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Katelyn! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Pennsylvania
1 review
0 helpful votes
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Something for Everyone
November 15, 2022

I received a fantastic Winter FabFitFun subscription box. There was such a variety of items to choose from as part if my subscription and I was able to "shop" for other items at a much reduced cost! I love the hair dryer. Some items I chose will be gifted during the Holidays - even though I would like to keep them all...

Date of experience: November 15, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Kathleen! We are so happy to hear that! Thank you for being a part of the FFF family! Xo

Canada
1 review
0 helpful votes
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Was personally contacted.
November 15, 2022

I had missed some dates due to illness, and I was so thankful that customer representative responded to me in a personal way, and got the issue resolved. I was very impressed because you're not often treated this way with any sort of company.

Date of experience: November 15, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Joss! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! We look forward to sharing more seasons with you! Xo

Missouri
1 review
1 helpful vote
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Wrong product
November 15, 2022

I received my winter box on 11-14 and to my surprise I had gotten a wrong product. I got the salt/pepper grinder instead of the Sherpa blanket. The rep tried to give me a $20 credit but I insisted I wanted the blanket, the one item I was excited about. She said she processed the correct item and it should ship in 5 days. We will see. If not I will be upset, Im an annual member so I can pick everything in my box..

Date of experience: November 15, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Christie! Thank you for taking the time to leave a review! We can see here that a member of our team processed the correct item for you! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!

Pennsylvania
1 review
0 helpful votes
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Awesome subscription
November 11, 2022

I enjoy the seasonal boxes and sales. The only reason I gave 4 stars is it would be very helpful to have access to customer reviews for products that have been offered in the past so we have a better idea of what we might like in the sales.

Date of experience: November 11, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Carrie! Thank you for taking the time to share your thoughts and review with us! We have passed your feedback to the appropriate team so that they are aware of your request. We look forward to sharing more seasons with you! Xo

Michigan
1 review
0 helpful votes
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Terrible.
November 10, 2022

I placed an order on 10/27/2022. It sat until I emailed fabfitfun on 11/6/2022 because absolutely nothing had happened. My order likely would have just sat forever, instead it shipped on 11/8/2022 and I received a response on 11/9/2022. This is shady.

Date of experience: November 10, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi there! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to helping you out soon!

Washington
1 review
0 helpful votes
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CHRISTMAS ALL YEAR AROUND
November 8, 2022

I LOOK FORWARD TO THE BOX. I PAY A LOT. WISH THERE WAS MORE IN THE BOX THAT IS FOR WAIT I WANT OR NEED. STILL LOVE TO GET BOXES

Date of experience: November 8, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Cristi! Thank you for this sweet review! We are so happy to hear you are loving your boxes! We look forward to many more seasons together! Xo