Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
So I love getting some fun stuff a few times a year. Have gory some new favorites o would have never tried before. It's a definite must have
I have had the BEST experience w/FFF I have given products as gifts and WOW their reactions are PRICELESS! Per the title, I have also NEVER had a late delivery if anything always EARLY. Also, I have missed (w/busy momlife) selecting my producta and have actually told my gusband "hey now! They pick better than I" SO...TY FFF...MY FRIENDS & FAMILY think I'm the BEST now
We appreciate the kind words and awesome review, Brandy! We look forward to many more seasons together! Xo
She was very Efficient, helpful and polite. Great experience.
Hi Liz! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
All items are excellent quality, careful packaging to prevent damage, always compete order and with detailed booklet with all necessary information, never needed to contact support. Overall excellent experience highly recommended.
Hi Barbara! We are so happy to hear that! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I enjoyed my winter box. I like all the things that I have used so far that came in the box.
Hi Hillary! We are so happy to hear you enjoyed your Winter Box! Xo
I really appreciate how quickly you're able to give me the information I was looking for specially, during this very hectic season!
Very polite and even followed up after they sent me my updaTe
Hi Claudia! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Izza listened, understood the issue and acted swiftly in rectifying the matter. Smoothest customer service experience to date. FFF needs more Izzas
Hi Lara! Thank you for your feedback! We're happy that you had an amazing Customer Service experience! Xo
I had a question about a start of a crack on 1 of my Lily Pulitzer mugs? They are sending a replacement mug.
Izza, my helpful FFF representative is a valuable asset to FFF!
Hi Nancy! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Customer service was helpful, fast and friendly. They worked with me, to solve issue.
Hi Kris! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I've had 2 items damaged one came with the box.the fabric shaver and same order the rose gold wine rack. The distributor mailed a thin metal with a rose gold plating in only a plastic bag. Imagine the scratches that took off the plating completely. The bag was ripped and had holes. I bought it as a gift and purchased it for 36.00 and then purchase over 100.00of items to complete the wine rack. Im so upset with this. Who would ship someone like that in just a plastic bag? I need the wine rack not damaged. I was offered a credit which I don't want. I asked for the distributor to be Contacted and asked for a new one shipped properly and expedited. I am waiting to see if they will.
Hi Rhonda! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to helping you out soon!
Missing an Item and was answered within 5 minutes of sending a complaint. Issue taken care of within 10 minutes.
Hi Sandra! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern quickly! Xo
I had a great experience and help from Denver with my questions and cancellation of my membership
Hi Alena! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I love fab fit fun! They make luxury items affordable so that as a mom, I don't feel guilty pampering myself. Anytime I've ever had an issue with an order, they have been quick to resolve it immediately.
Hi Elizabeth! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I swore I had removed a couple of items from my add-on cart and apparently I didnt, so I was charged for them. I sent a message to support and this wonderful woman named Tanya was able to remove the items and give me a refund!
Hi Katelyn! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I received a fantastic Winter FabFitFun subscription box. There was such a variety of items to choose from as part if my subscription and I was able to "shop" for other items at a much reduced cost! I love the hair dryer. Some items I chose will be gifted during the Holidays - even though I would like to keep them all...
Hi Kathleen! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I had missed some dates due to illness, and I was so thankful that customer representative responded to me in a personal way, and got the issue resolved. I was very impressed because you're not often treated this way with any sort of company.
Hi Joss! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! We look forward to sharing more seasons with you! Xo
I received my winter box on 11-14 and to my surprise I had gotten a wrong product. I got the salt/pepper grinder instead of the Sherpa blanket. The rep tried to give me a $20 credit but I insisted I wanted the blanket, the one item I was excited about. She said she processed the correct item and it should ship in 5 days. We will see. If not I will be upset, Im an annual member so I can pick everything in my box..
Hi Christie! Thank you for taking the time to leave a review! We can see here that a member of our team processed the correct item for you! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I enjoy the seasonal boxes and sales. The only reason I gave 4 stars is it would be very helpful to have access to customer reviews for products that have been offered in the past so we have a better idea of what we might like in the sales.
Hi Carrie! Thank you for taking the time to share your thoughts and review with us! We have passed your feedback to the appropriate team so that they are aware of your request. We look forward to sharing more seasons with you! Xo
I placed an order on 10/27/2022. It sat until I emailed fabfitfun on 11/6/2022 because absolutely nothing had happened. My order likely would have just sat forever, instead it shipped on 11/8/2022 and I received a response on 11/9/2022. This is shady.
Hi there! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to helping you out soon!
I LOOK FORWARD TO THE BOX. I PAY A LOT. WISH THERE WAS MORE IN THE BOX THAT IS FOR WAIT I WANT OR NEED. STILL LOVE TO GET BOXES
Hi Cristi! Thank you for this sweet review! We are so happy to hear you are loving your boxes! We look forward to many more seasons together! Xo
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Hi Amy! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo