From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
I have been a subscription member for about 3 years and I must say, I am never disappointed. I do forget to pick out my stuff in time but I'm very happy with whatever I receive. If I won't be using it, my daughter or son's girlfriend use the items.
Don't have an issue. Usually all stuff comes in quickly (wished it was fewer boxes, I'd wait too!) I have been All Acess for about three years now and during that time only had one issue that was never resolved. I like the early access and ability to choose my items in each seasonal box. High quality items at very reasonable prices. Would recommend as a holiday gift to yourself to get All Acess.
Hi Brittany! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences.
I'm surprised that I have been disconnected 3 times! I just want to reactivate my subscription. Please contact me so I may do so. Thank you so very much!
Hi Diana! A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
I have been a member for a couple of years and have enjoyed choosing products for my subscription. It has given me the opportunity to try lots of products that I probably not have been aware of otherwise. The service, shipping and quality of products have all been great and I have not experienced any issues.
We appreciate the kind words and awesome review, Jackie! We look forward to many more seasons together! Xo
The winter box was a great box for me this year. Some great products for me, and some for gifting. Customer service has always had a good response time. Very happy with my membership.
Hi April! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I should not have had to contact your company to initiate a refund for a product your company ran out of. When I was an active member your boxes were always lame, never worth the price. I had to give most of the products away.
Hi Donna! Box contents will vary according to your customization choices, which is why we always encourage our members to customize their boxes each season to ensure they're receiving items that are in line with their preferences. Thank you for your input and we hope to surpass your expectations in the future!
My shipment had stalled for 12 days and I was concerned there was a problem. I emailed my concerns and got a response back fairly quickly and felt confident that if it for some reason it doesn't show up it would get resent. Even though the outcome may be delayed more than I hope I felt assured you as a company want to do your best for your customers.
Thank you so much for your feedback, Susan! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Steve was great in handling my issue but still not happy with what happened. All of my customized were not available to send to me because of a communication issue. You guys needed my credit card info for renewal but emails were going to my spam folder. Wish there was a better way I could have been communicated with time sensitive info. So I was sent all mystery items for this box and I always go on early to customize what I want. I have been on the fence about continuing my subscription here and this may have made my decision. But Steve was able to help me somewhat get a couple of the items I had ordered which I don't know why that couldn't have been sent in the first place and not all mystery choices. So upset since the hooded blanket was the one thing I wanted for a Christmas gift too and now it's not available.
Hi Joanna! We're sorry for the inconvenience you've experienced! We want to make sure our members are well informed of when they can customize their boxes, which is why we share updates on the Community Forum and on our official Social Media page! Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I have been a member for a few years and I'm never disappointed with my boxes.
Hi Kayslah! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
Really Great and efficient customer service! I had some issues and they were quickly resolved
Thank you
Hi Melissa! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I had ordered Vince Camuto earrings. They arrived but one was damaged. The bar on the earring completely off. Sent pic to Harvey but alas, another pair of earrings unavailable. Credit issued but I would have liked the earrings.
Hi Roseanna! Thanks for the rating and we are sorry to hear that your item is out-of-stock. We recommend checking back on our future sales as there is always a chance that we may feature the item again. We appreciate your honest feedback and hope to exceed your expectations in the future! Xo
I had a snafu with a promo code. I looked up how to gain clarification on whether or not I could still apply it despite already submitting my membership order. I followed direction and submitted my question. I got a message stating that I would be contacted in the order that my message was received and there would likely be a delay. I employed patience and hoped for the best. Within 36 hours, Reign in customer service contacted me. She was helpful, factual, and fair. That's all I ask for with a customer service experience. Thank you Reign and FFF!
Hi Rosemary! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Besides the excellent customer care, the full side products are such a great valve. I also love being able to choose my products with my annual subscription
Hi Jennifer! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
It was so nice to get these boxes and going through it and trying out all the products! I would definitely recommend it!
Hi Jana! We appreciate this review and look forward to many more seasons together! Xo
I've been with Fab Fit Fun I think going on three years now however, in the last year they have been charging me taking off of my credit card almost $400. It's been happening more than once, which I can understand if it happened once or maybe even twice the box is not even worth $200 and I do live in Canada so there is definitely an exchange rate but not to the point where the regular box cost 189 and I'm paying 370 that makes no sense so if they keep it up I'm just gonna cancel my subscription
Hi Cynthia! Thank you for taking the time to review! All of our prices are listed in USD, and since the Canadian Exchange Rate is constantly fluctuating, there may be a price difference from what is shown on your bank statements than what you were charged in USD. We can assure you that we have charged you for the price listed on your invoice, which was what the exchange rate was on that date of purchase. Please let us know if you have any additional questions or concerns. We'd be happy to help!
I have been a subscriber for 5+ years now. I used to be so excited to receive my box and see all the goodies inside, but I have become very disappointed. The numbers of items your receive seems to have gotten smaller, the options are all pretty much the same season after season. All of the boxes I received in the last year, have had almost exactly the same items that were offer the year before. Anything I get that I am actually excited to receive is an add on that I have purchased separately from the box. In my fall box order this year, someone in the company changed 3 of my choices that I selected to a random mystery item. Every box I have received this year has had some kind of problem, from the wrong items sent to changing my order. They have attempted to make things right, but I will not be renewing my subscription.
Hi Clare! This is definitely not the kind of experience we want our members to have and we are so sorry if we fell short. We curate boxes with a variety of options hoping that as many people as possible can find something they love, however, box contents vary based on Customization. We appreciate your honest feedback and hope to have the opportunity to surpass your expectations in the future!
Poor marketing, gift said it would be valued 200+ not the case.
Hi Ana! A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
I've been getting FFF boxes for years. I've accumulated too much stuff and decided it was time for a break. But I love the boxes.
Hi Amy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We'd love to have you back in the FFF family if the time is ever right again in the future!
Contacted C/S so they would work with FedEx. They got right in it. Turns out the person the package was delivered to in error brought it to me. Wasn't even a close address! C/S made sure all was well and were thankful for my reporting the issue.
Hi Susan! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Love! I always enjoy my box! Cute items and always a variety!
Hi Brittany! Thank you for taking the time to review! Xo
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samantha! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo