Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
Entered wrong password. Corrected b u t would not take. Nice girl helped- fix for me.
I had a few questions about my account and when my credit would show up and when I could use it. I'm a bit obsessed with Fab Fit Fun! I spent near to $450.00 on my last order in December. I use them to fill my "Gift Closet". I used a lot of their items as Christmas gifts. I use them all year as birthday gifts, shower gifts, anniversary gifts, graduation gifts and whatever else you can think of. They are my go to. Thank you again for all your help!
Cheers,
Tawnya
Hi Tawnya! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Excellent customer service and wonderful products.
Hi Julie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
So happy with this company's customer service! Many companies have been failing in this area these days,
Thank you for this review, Terri! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
My questions and problems were fixed promptly and my overall experience was great!
Hi Melissa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Customer service was very helpful and was great at his job
Hi Christine! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Amazing customer service, customer focused, time conscious. Polite and eager to understand and make things right!
Hi Cara! So glad our FabFitFun CX team was able to assist! We always want our members to be fully taken care of! Xo
Jack assisted me with the product that didn't work. He credited my account and all this while I was dealing with an emergency medical situation with my husband
Hi Michelle! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I really loved fabfitfun when I first became a member in spring 2021. My first year of boxes were a great value, with wonderful options. Each box in 2022 was a little disappointing and it was just the same options season after season. I kept my subscription because I love being able to shop their deals, but even those are not shipped timely/properly.
Hi Samantha! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences. We hope to surpass your expectations in the future!
Had some account issues and customer service was helpful and resolved it.
Hi Susan! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Over a month after an item I ordered before getting it. Contacted FFF they helped by text message immediately.
Thank you so much for your feedback, Michelle! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I ordered a combo Fatboy shampoo/conditioner (liter bottles) during the fall add-on sale in September 2022, at the time I already had shampoo/conditioner in my shower so I immediately put the new product away for future use. I just now pulled it out and saw that I received two shampoos instead of 1 shampoo + 1 conditioner. I reached out to support and they (reasonably) asked for a photo of the items which I sent, but they credited me for the value of the incorrect item to use in the next add on sale before the photo had even gone through. I so appreciated it. $20 might not seem like much but having FFF is a strictly budgeted treat for me so it was a big deal they didn't tell me I was SOL.
Hi Zoe! Thank you so much for your feedback! We always want our members to be fully taken care of and are glad to hear you had an amazing Customer Service experience with us. We look forward to sharing more seasons with you! Xo
I have been a member for a few years and love getting my boxes! I recently had one item that was broken in shipment and the customer service I received was first class! They quickly corrected the issue and I couldn't be happier. Definitely made me feel like customer service is a high priority!
Hi Lisa! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
Went very well hopefully I can figure it out the young man helping me was amazing I hope I can figure it out and Move forward I love the idea just not sure I understand how to make it Wk to my best benefit
Hi Kim! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Best customer service experience ever, hands down!
Hi Susan! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Thankful to have started seeing the reviews for the wonderful winter box. It helped me realize that I'd not received mine yet. In looking at the delivery history mine is notated that it was delivered. Much to my chagrin a Porch Pirate decided they needed the box more than I. Customer Service was able to resolve the issue when contacted.
Hi Amy! We are sorry to hear about what happened with your package. We are glad that someone from our team was able to help you resolve this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Margaux was friendly, helpful, and quick to take care of my issue. Happy New Year!
Hi Kristen! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
The items in the first box were junky and did not reflect on the ads i had read.
Hi Yiayia! We're sad to hear that the items we curated for your Winter Box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Please send us an email at customercare@fabfitfun.com so we can chat further!
FAbfitfun Customer Service is terrible! I have been an annual member with fabfitfun since 2019. I ordered an item through one of their popup sales and didn't receive the item for over a month. I contacted the customer service line requesting a refund since I had not received the item. They refused to give me a refund, so I did the logical thing and filed a dispute with my credit card. Fabfitfun then sent me an email stating that due to the dispute they were cancelling any of my future orders. Fine by me except I was an annual member and still was supposed to receive one more box from my annual subscription! When I contacted Fabfitfun customer service, they refused to give me a refund for my last box from my annual subscription! Their customer service team is extremely unhelpful and they will hold your money hostage if they can! I will NEVER order from FABFITFUN again and I suggest that everyone do the same!
Hi Rebecca! We are sorry to hear about your experience. We will have someone from our team follow up with you. We look forward to helping you out soon!
Overall great. I was glad it wasn't a scam. I chose the Vera Bradley package
Hi Deborah! Thank you for taking the time to leave a review! We're excited for you to receive your Winter items! Xo
Answer: Don't do it
Answer: Hi Karen! We are so happy to hear you are wanting to gift our membership! The best way to do so is by purchasing a gift card that can cover the cost of the Annual membership! This way, your daughter can set up her own account under her information and customize her boxes. You can always set up the account with her and put down your credit card information, however, we don't necessarily recommend this, as we have sales in-between seasons where you can purchase additional items outside of just the boxes! Feel free to reach out to our Customer Care team if you have any additional info!
Answer: Do not waste your money... Give rose farmers.com as a gift
Answer: Hi Shirley! We are sorry to hear about this. It is very strange that you received the Fall box twice. In order for us to assist you, please reach out to our Customer Care team at fff.me/care!
Answer: Nothing ships right away with FabFitFun. I've been waiting on an item from add ons that wasn't shipped with my box and tracked it yesterday and it's been sitting at "preshipment" waiting for a label for 3 weeks. I contacted FFF customer service to find out why it hasn't moved for 3 weeks and a customer service rep told me that they normally don't give refunds but they will refund me just this one time since it hasn't shipped yet. They acted like they are doing me a favor by crediting my account for something I paid for and never received. Don't do me any favors, FFF, you won't have to refund me again because I canceled my subscription. This company is the only company that I know that will take $400 of my money and tell me that they have a month to get it to me. I'm taking my money elsewhere where I'm a valued customer and they get their products to their customers right away. FFF thinks they are the only company with a lot of customers and they are wrong, Amazon and Walmart sends their stuff right away and most times, Amazon is delivered to my house in 1 or 2 days, even during COVID. FFF will be using the COVID EXCUSE for many years once 100% of the population is vaccinated and then they will come up with a different excuse as to why their nose up in the air with their, "you can wait 30 days for your order because that is our policy." Get out of town, ain't nobody got time for your lame excuses.
Answer: Hi Katrina! If you are not home when your box is delievered it will be left at your door, unless you have personally set up signature required through USPS!
Answer: A: Hi Sandy! Hello Fresh is one of our sponsored box partners! If you have any questions about how their coupons work, please feel free to reach out to their customer service! Xo
Answer: Hi Michelle! To clarify, it was a straightening iron! If you did pick this and did not receive it, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Answer: Hi Morgan! All of our ads features a variation of the box members could have received based on their customization choices! If you customized and did pick these items, please reach out to our Customer Care team at fff.me/care so we can further assist you! Xo
Hi Donna! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo