business logo of FabFitFun

From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+117
How would you rate FabFitFun?
grey star
grey star
grey star
grey star
grey star

FabFitFun Reviews Summary

FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
210
value
192
shipping
185
quality
185
This company responds to reviews on average within 11 days
Kentucky
1 review
0 helpful votes
Follow Donna G.
Unfollow Donna G.
Send Message
Share Review
Report Review

Old and slow
January 31, 2023

Entered wrong password. Corrected b u t would not take. Nice girl helped- fix for me.

Date of experience: January 31, 2023
Jamie S. — FabFitFun Rep
over a year old

Hi Donna! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Texas
1 review
0 helpful votes
Follow Tawnya E.
Unfollow Tawnya E.
Send Message
Share Review
Report Review

Answered ALL my questions!
January 30, 2023

I had a few questions about my account and when my credit would show up and when I could use it. I'm a bit obsessed with Fab Fit Fun! I spent near to $450.00 on my last order in December. I use them to fill my "Gift Closet". I used a lot of their items as Christmas gifts. I use them all year as birthday gifts, shower gifts, anniversary gifts, graduation gifts and whatever else you can think of. They are my go to. Thank you again for all your help!
Cheers,
Tawnya

Date of experience: January 30, 2023
Jamie S. — FabFitFun Rep
over a year old

Hi Tawnya! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

Pennsylvania
1 review
0 helpful votes
Follow Julie Y.
Unfollow Julie Y.
Send Message
Share Review
Report Review

Customer service
January 26, 2023

Excellent customer service and wonderful products.

Date of experience: January 26, 2023
Jamie S. — FabFitFun Rep
over a year old

Hi Julie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo

Massachusetts
1 review
0 helpful votes
Follow Terri V.
Unfollow Terri V.
Send Message
Share Review
Report Review

Customer Support has been fab
January 26, 2023

So happy with this company's customer service! Many companies have been failing in this area these days,

Date of experience: January 26, 2023
Jamie S. — FabFitFun Rep
over a year old

Thank you for this review, Terri! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo

Canada
1 review
0 helpful votes
Follow Melissa F.
Unfollow Melissa F.
Send Message
Share Review
Report Review

Overall great customer service
January 22, 2023

My questions and problems were fixed promptly and my overall experience was great!

Date of experience: January 22, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Melissa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Florida
1 review
0 helpful votes
Follow Christine A.
Unfollow Christine A.
Send Message
Share Review
Report Review

Issues solved
January 17, 2023

Customer service was very helpful and was great at his job

Date of experience: January 17, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Christine! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Canada
1 review
0 helpful votes
Follow Cara D.
Unfollow Cara D.
Send Message
Share Review
Report Review

Missing FFF winter box
January 13, 2023

Amazing customer service, customer focused, time conscious. Polite and eager to understand and make things right!

Date of experience: January 13, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Cara! So glad our FabFitFun CX team was able to assist! We always want our members to be fully taken care of! Xo

Canada
1 review
0 helpful votes
Follow Michelle N.
Unfollow Michelle N.
Send Message
Share Review
Report Review

Defective product in a bundle
January 12, 2023

Jack assisted me with the product that didn't work. He credited my account and all this while I was dealing with an emergency medical situation with my husband

Date of experience: January 12, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Michelle! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Illinois
1 review
0 helpful votes
Follow Samantha C.
Unfollow Samantha C.
Send Message
Share Review
Report Review

I love/hate fabfitfun.
January 12, 2023

I really loved fabfitfun when I first became a member in spring 2021. My first year of boxes were a great value, with wonderful options. Each box in 2022 was a little disappointing and it was just the same options season after season. I kept my subscription because I love being able to shop their deals, but even those are not shipped timely/properly.

Date of experience: January 12, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Samantha! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences. We hope to surpass your expectations in the future!

Missouri
1 review
0 helpful votes
Follow Susan X.
Unfollow Susan X.
Send Message
Share Review
Report Review

Love Fabfitfun
January 11, 2023

Had some account issues and customer service was helpful and resolved it.

Date of experience: January 11, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Susan! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

North Dakota
1 review
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Send Message
Share Review
Report Review

Missing item
January 8, 2023

Over a month after an item I ordered before getting it. Contacted FFF they helped by text message immediately.

Date of experience: January 8, 2023
Elaine M. — FabFitFun Rep
over a year old

Thank you so much for your feedback, Michelle! We're happy that you were fully assisted and had a great experience with our customer care! Xo

California
1 review
0 helpful votes
Follow Zoe Y.
Unfollow Zoe Y.
Send Message
Share Review
Report Review

Issue resolved quickly
January 7, 2023

I ordered a combo Fatboy shampoo/conditioner (liter bottles) during the fall add-on sale in September 2022, at the time I already had shampoo/conditioner in my shower so I immediately put the new product away for future use. I just now pulled it out and saw that I received two shampoos instead of 1 shampoo + 1 conditioner. I reached out to support and they (reasonably) asked for a photo of the items which I sent, but they credited me for the value of the incorrect item to use in the next add on sale before the photo had even gone through. I so appreciated it. $20 might not seem like much but having FFF is a strictly budgeted treat for me so it was a big deal they didn't tell me I was SOL.

Date of experience: January 7, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Zoe! Thank you so much for your feedback! We always want our members to be fully taken care of and are glad to hear you had an amazing Customer Service experience with us. We look forward to sharing more seasons with you! Xo

Nevada
1 review
0 helpful votes
Follow Lisa T.
Unfollow Lisa T.
Send Message
Share Review
Report Review

Very helpful
January 6, 2023

I have been a member for a few years and love getting my boxes! I recently had one item that was broken in shipment and the customer service I received was first class! They quickly corrected the issue and I couldn't be happier. Definitely made me feel like customer service is a high priority!

Date of experience: January 6, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Lisa! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo

Washington
1 review
0 helpful votes
Follow Kim F.
Unfollow Kim F.
Send Message
Share Review
Report Review

Help
January 3, 2023

Went very well hopefully I can figure it out the young man helping me was amazing I hope I can figure it out and Move forward I love the idea just not sure I understand how to make it Wk to my best benefit

Date of experience: January 3, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Kim! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Idaho
1 review
0 helpful votes
Follow Susan D.
Unfollow Susan D.
Send Message
Share Review
Report Review

Best customer service experience ever, hands down!

Date of experience: January 2, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Susan! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo

Idaho
1 review
2 helpful votes
Follow Amy B.
Unfollow Amy B.
Send Message
Share Review
Report Review

Porch Pirate?
January 31, 2023

Thankful to have started seeing the reviews for the wonderful winter box. It helped me realize that I'd not received mine yet. In looking at the delivery history mine is notated that it was delivered. Much to my chagrin a Porch Pirate decided they needed the box more than I. Customer Service was able to resolve the issue when contacted.

Date of experience: January 1, 2023
Elaine M. — FabFitFun Rep
over a year old

Hi Amy! We are sorry to hear about what happened with your package. We are glad that someone from our team was able to help you resolve this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!

Louisiana
1 review
0 helpful votes
Follow Kristen Q.
Unfollow Kristen Q.
Send Message
Share Review
Report Review

Margaux was great!
December 27, 2022

Margaux was friendly, helpful, and quick to take care of my issue. Happy New Year!

Date of experience: December 27, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Kristen! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo

Maine
1 review
0 helpful votes
Follow Yiayia J.
Unfollow Yiayia J.
Send Message
Share Review
Report Review

Fabfitfun rip off
December 26, 2022

The items in the first box were junky and did not reflect on the ads i had read.

Date of experience: December 26, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Yiayia! We're sad to hear that the items we curated for your Winter Box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Please send us an email at customercare@fabfitfun.com so we can chat further!

Delaware
1 review
0 helpful votes
Follow Rebecca N.
Unfollow Rebecca N.
Send Message
Share Review
Report Review

Terrible customer service
December 26, 2022

FAbfitfun Customer Service is terrible! I have been an annual member with fabfitfun since 2019. I ordered an item through one of their popup sales and didn't receive the item for over a month. I contacted the customer service line requesting a refund since I had not received the item. They refused to give me a refund, so I did the logical thing and filed a dispute with my credit card. Fabfitfun then sent me an email stating that due to the dispute they were cancelling any of my future orders. Fine by me except I was an annual member and still was supposed to receive one more box from my annual subscription! When I contacted Fabfitfun customer service, they refused to give me a refund for my last box from my annual subscription! Their customer service team is extremely unhelpful and they will hold your money hostage if they can! I will NEVER order from FABFITFUN again and I suggest that everyone do the same!

Date of experience: December 24, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Rebecca! We are sorry to hear about your experience. We will have someone from our team follow up with you. We look forward to helping you out soon!

Wisconsin
1 review
0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Send Message
Share Review
Report Review

Overall great. I was glad it wasn't a scam. I chose the Vera Bradley package

Date of experience: December 22, 2022
Elaine M. — FabFitFun Rep
over a year old

Hi Deborah! Thank you for taking the time to leave a review! We're excited for you to receive your Winter items! Xo