FabFitFunReviews 4,238

I'm a member since years and I still use many of the stuff I received in my first boxes, incredible values. The only down side is that the preparation time has increased since the last years I'm an annual member in Canada and I'm supposed to be in the priority group but it always takes 2-3 weeks before my box ship and I see soo many unboxing before I only get my tracking that I don't think my account is in the first group, but beside that every time I have a problem customer care fix it really efficiently and my box gives me a lot of joy

Every time I try to customize a box, I'm never able to get the items I like. I've started customizing my box as soon as it opens but even then the items are out of stock. I realize that items are on a first come first serve basis, but when I'm trying to customize my box within 3 minutes of when the customization opens and I still can't get the items I want, there's a problem. I don't want boxes, tubes and bottles cluttering up my home of things I'll never use. I don't mind paying the price for the Boxes when there's things in it I'll use, but when I can't pick my items, the things you send I never use. It's very frustrating. Your customer care member, Chase, convinced me to keep my subscription for now. Y'all should be thanking him. Without him, you would have lost a customer.

I have really loved being FFF costumer. The costumer service is beyond excellent. Do not assume that communication with issues via text or email will delay or provide any less quality service than you would receive via phone call. I am not continuing my membership due to the increase in membership rate, which was not in my budget. I was billed the new rate and requested a refund when I saw it was not going to fit my budget (I requested this at the beginning, so if you try to request refund after you have already received boxes that would not be an option I would think). They were able to cancel my membership and process a refund. I would recommend this membership based off the costumer service they offer and honestly the products are well worth the annual membership, even at its increase rate, if it fits your budget.

Almost every customer service experience I've had with other brands has been pulling teeth - you're a disembodied wallet, no human interaction. I just had an issue with my FFF account/shipment, and was dreading trying to fix it. Type of problem I'd usually expect a "that sucks" to, but it was resolved in less than 5min, with a very kind human and who wasn't on a strict script! I am so impressed. Good customer service speaks volumes and puts so much more trust in the company

Fab Fit Fun Boxes have been fun I have enjoyed them tremendously until here lately! So I have decided that I will not renew my subscription this Summer! I will enjoy my Spring Box but the Add ons were a let down and the Birthday Sale was a letdown also! You raise the cost of the yearly membership but the did not give anything to make it worthwhile nothing but a bunch of Makeup come on maybe next year will be exciting so I will be on the lookout for better boxes!