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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I love FabFitFun! I've been able to try new products and found wonderful things. Love the variety. They have great customer service and are always there to help out if I have a problem.
I am so exited and can't wait to get my first box! Customer service was very helpful resolving few problems I had with setting up my account. I'm looking forward to discover all the wonderful products!
Hi Natalie! Thanks for sharing your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Harvey resolved the issue that I had in a timely manner.
Hi Phyllis! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
As a mother of five, I rarely spend much time or money on myself. FFF is my way of pampering myself with gifts throughout the year.
Hi there! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I was needing help with customization started I always have issues getting things
Hi Cheryl! We are sorry to hear that you've had trouble customizing your box. We hope everything has been taken care of. Please feel free to reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries if you need further assistance. We'd be happy to help!
Customer service is great. I got an irregular product and the helped rectify it promptly. Very responsive and personable
We're thrilled to hear you had an amazing experience with us, Lacey! Thank you for sharing your feedback! Xo
Excellent, I look forward to each new box. I like trying new products and always enjoy each new box
Hi Carol! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Your customer service is the best. Many companies could learn from you.
Always a pleasure. Thank you.
Thank you for this wonderful review, Leslie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
I had a bad time with the no need to checkout sale after cancelling my membership. I did not wanted the item at the end but I didn't know I need to clear out my cart cause later on I'll be charge for that.
Hi Grey! We put out a banner before members can enter the sale stating the auto-checkout process so everyone can be made aware of this policy. We want to make sure our members are fully taken care of. Please reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries so we can assist you further!
I'm
Always excited to receive my fab fit box. The items are excellent. Excellent brands
Hi Nancy! We are thrilled to hear about your excitement with your FFF box. Thanks for the review! Xo
I tried to upgrade to yearly and I forgot to add the code CHIC and the support fixed it immediately! Honestly, such an awesome company
Hi Brigette! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
I told this to her and she had another person reorder me a box.
Hi Bernice! We are sorry to hear about your experience. We know how excited you are about your order. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Hi Gina! We're sorry for the inconvenience you've experienced! We sent you a direct message so we can chat further!
I had a small issue with delivery. I went online to chat with customer service. No wait time, super fast resolution. I was blown away.
So grateful for a company that responds like that.
Hi Sandra! We are thrilled to hear that you've been taken care of swiftly. Thank you for this sweet review! Xo
I have been with FabFitFun for a while and have never been disappointed! I love the value and the flash sales! The ease of checkout is wonderful and communication with customer service is phenomenal!
Hi Schuyler! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Overall, I really enjoy FFF. I think they offer great products at good prices. The sales/add ons are full of awesome products. The only reason FFF is not a FIVE star for me is because of the lack of a convenient return policy along with some poor quality products. For example, I have purchased a loungewear set that fits very odd and is thin and unflattering, and I purchased two sweatshirts that looked amazing and sounded great but turned out really poor fit and quality. (I have received a credit for a future purchase, but it doesn't cover the cost of these items.) It would be really nice to have a better return policy where customers don't have to cover the cost for return on subpar quality items.
Hi Britney! Thank you for taking the time to share your thoughts and feedback with us. We will continue to work on improving member experiences! Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Awesome customer service is ahead to come by these days he was extremely helpful & knowledgeable!
Thank you for this sweet review, Amber! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
What a great customer service I received. Thank you for having a wonderful associate to help me with my issues.
Hi Diana! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Purchased a six-pack of Bathorium bath salts in a sale...only recieced one package. Used the automated reporting system and very quickly was contacted by Jack, who gave me a credit for an upcoming sale. Quite pleased with ease and speed. Was dreading having to report issue but this was surprisingly simple and quick.
Hi Linda! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Any time I have an issue FabFitFun has always been able to resolve the situation. So thankful because I love shopping here and probably spend way to much money.
Hi Sylvia! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronelle! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo