Overview
FabFitFun has a rating of 4.5 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.
I subscribed in July (four months ago now) and never received any boxes. They told me the summer box I signed up for was out of stalk, then again my fall box never came. This is a scam and I do not recommend. It took 5 calls and multiple email chains with customer service to get any money refund. Very unprofessional customer service and response time. I would never recommend this to anyone. I have no ability to speak for the products since I never received anything.
Customer service is one of those things you don't give much thought about, until you need them. Fabfitfun has the best, quickest, friendliest, poorest customer service I have had to deal with. Keep up the great work!
Hi Lana! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I have been an annual member for a few years now and have had nothing but the best experiences with them. Any time I have had questions or needed help of any kind, they have been right on it and they are all super friendly. I have rarely had issues, but if there is one, they promptly resolve it. When you call you actually get to speak to a real person without a huge hassle and that's rare these days. Also, the value of what you get for what you pay is nothing short of amazing.
Hi April! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Every quarter is like holiday time! My daughter and I have so much fun opening the box and checking out all the goodies. I've found several brands I love that I would have never known about. Their customer service is amazingly helpful and so pleasant to deal with.
I love the sales between boxes and discounts to represented companies in each box. It's such a great way to discover new products and treat yourself!
I have received 4 boxes now, 1 for each season. I personally love the assortment of beauty, personal care and lifestyle items. I am able to customize 3 picks each seasonal box.
The shipping is slow, boxes ship within 30 days of payment and then it takes about 10 days to arrive after ot actually ships.
Other than that, I really enjoy the box
Hi Crystal, thank you for taking the time to review! Our boxes ship within one month of successful billing and boxes are batched in a manner deemed most effective by our warehouse to get orders out to all of our members as soon as possible! We are always looking to improve our shipping processes and we appreciate your feedback! We're thrilled to hear you are enjoying your products and if there is anything we can assist with, please feel free to reach out to us at fff.me/care!
I was experiencing an issue getting package. Agent was very professional and issue resolved
Hi Kristi! We are so happy to hear our team was able to help! Xo
One product out of five boxes I fell in love with. Unless annual membership you have to fight to personalize boxes with inventory. Not a service or products for me most the time so not worth the extra expense. Customer service is wonderful everyone though. If it's for you, definitely do it
Hi Heather! Thank you for leaving us a great review! Your experience is our top priority and we always want to make sure you are fully enjoying your membership. If there is anything we can do to make your experience better please reach out to our team at vip@fabfitfun.com. We are here for you!
I spoke to customer service, about not getting my box because I moved. They made me feel comfortable, didn't blame me, or try and charge me for another box, just said another box will be sent out within 3 weeks. I have never experienced anything so easy. Thank you so much FabFitFun!
The product is great, but everything else is awful. Horrible customer service. Horrible at organization. I ordered the Editor's Box, never got it! They just charged me for the spring box! Their live chat is just going around in circles. Completely unhelpful! I got a box for myself in december and loved it but have only had issues with getting the product. If you do it, make sure you are following up consistently otherwise you'll get SCREWED OVER!
Hi P. T.
Thank you for your review. We are so sorry to hear that our Customer Care Team has missed the mark! We would love to help assist you further if you still have any questions. We will follow up with you in a private message so we can help you more there!
Xo
I love getting my fabfitfun in the mail! Every box is packed with products I love, and some of which I end up buying again. As a work at home wife, I really appreciate the pampering, because sometimes I forget to take time for myself.
Hi Molly! We are happy to be that stylish older sis! We appreciate you being a member with us, now go pamper yourself! Xo
I love fabfitfun because the boxes are amazing and anytime I have an issue they resolve it in an instant! I've been played by Birchbox multiple times and no one ever responds to my emails and never let me cancel so fabfitfun really impressed me!
Hi Daina! We'd never play you! Thanks for leaving this kind review. We're so happy to hear you're loving your boxes! Xo
First box made me happy, quality items. Am using products.
Second box, came as a surprise. Had not requested it and didn't feel I needed it but still kept it because the boxes are all so yummy.
But felt I had to cancel for now
Hi Johane! We are sad to see you go. If there is anything we can do to make your experience better or to bring you back, please let us know. We would love to hear from you!
Anytime I have had a mistake on my part the FabFitFun team has been willing to help me however they could. They are compassionate and I am so happy with the service. I have had an annual membership with them for a while and plan to keep it as long as I can. I have even gifted my mom annual memberships because she always loved what I received. Now we have fun mom/daughter date nights to open our boxes together.
This is just so sweet, Selena! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
The representative I dealt with, Jett, was AWESOME! I had several issues to resolve and get clarification on and he was spot on in assisting me. One call resolution - friendly & professional as well! Two things that are hard to find nowadays. Thanks again, Jett!
Hi Kelly! We're happy that you had an amazing Customer Service experience with us. Thanks for your review! Xo
This company not only has great products, lots of options, and a fun vibe…. But if ever there is an issue they make it there mission to go above and beyond to make it better…. Thank you Heather for spreading happiness!
Hi Meghan! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I have not been able to log in for a while now. We can't figure out why, but he helps obtain the information that I am looking for with the utmost understanding and promptness. I appreciate the customer service very much
Hi Cathy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
They always send great quality products. If you ever have anything wrong or you want a different color you can let them know when they will send you the color you want. Customer service is very easy to work with polite, kind and they solve your problem.
I absolutely love receiving my box every season!
Thank you for such a sweet review, Terry! It is always our main goal to introduce our members to new and exciting products and provide the best customer service! Xo
Used live chat for in-time help cancelling an order. Representative was very helpful and understanding of my choice. He even offered an additional product, but after I declined did help me cancel. I appreciated both of these options and prompt response.
Woohoo! Thanks for taking the time to write a review, Rebekah! We're glad to hear that you were fully assisted! Xo
I received two boxes so far. The fall and winter boxes. Both had items I liked very much and items I was not very interested in. That is the luck of the draw.
The items are of varying quality and type. Things I am not interested in, I save for gifts to family members and friends. I like this much better than Sample companies because no matter what, the items are full size, and thus have longer use for me or the ability to be given to someone else.
I have no had to deal with customer service as of yet. I cannot speak to the quality of their responsiveness. I will say however, that it would be wise to read through the website if you have any questions. I was concerned at one point about my subscription, but then found the answers rather easily.
It's more of an investment than $10.00 a month, but I think is is worth it. My sisters liked the items they received for Christmas, and I love knowing that once every 3 months I'll be getting a cool surprise in the mail.
Thanks for your review Christine! We're happy to hear you and your sister are enjoying the boxes! Don't forget, if your sisters have their own accounts and you've referred them or any friends you get a $15 credit! You can get your referal link by logging into your account, it should just pop up!
Thanks again for your review and we cannot wait to share the Spring Box spoilers with you!
I had several issues from Undelivered packages to damaged electronics and a product that came less than perfect. He understood and helped me find a solution that was reasonable and fair. I'm really happy with the experience. I was frustrated by so many issues but in the end all was made right. Excellent customer service!
Hi Lyn! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Courtney! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!