From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.2 stars from 4,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
Cara from customer support was very helpful. She helped get my order straightened out and very nice
I was not helped by the "Robo" chat (as I knew would be the case); annoying that there was no way around that. However, I was then offered to connect to a "live" chat, and the representative was both knowledgeable and efficient. He was able to identify then rectify the issue quickly.
Hi Kathy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I love FabFitFun! I love choosing what I get in the boxes and receiving them throughout the year. I love the variety and the quality. The products are quality and obviously chosen with care. I would continue my subscription, except I am now retiring from teaching and am not able to do so.
Hi Ruby! Thank you so much for your feedback We are so happy to hear you are loving your membership. Thank you for being a part of the FFF family! Xo
Didn't understand how to stop subscription and one of the products was kinda faulty and not very functional
Hi Kelley! We can see that one of our Customer Care Representatives has helped you with this issue. We appreciate your feedback and will surely forward them to the appropriate teams! Xo
My phone wasnt loading the products well nor showing pictures. Text customer service was very helpful and encouraged me to use my laptop. It worked fine then!
Hi Shana! Thank you for your feedback! We are happy that we were able to help you resolve your concern! Xo
Helpful she got me to the point where my Tula order was confirmed
Hi Erin! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I have used so many products from what I received. No problems with choices or shipping. I chose household items. I use makeup…. As well as the facial things. I love them. I even got a nice blanket that we all use
Hi Tracy! Thank you for your rating! We're glad to hear you had a great experience with us! Xo
Had an offer code to renew but was it included the TULA which is always restricted to UK. (BAD targetting by the FFF digital marketing team - surely it is not beyond the wit of man to show country specific offers, but maybe in FFF world this is not possible, idk) Anyway, once the agent realised I was in the UK she immediately told me that the TULA mystery bundle was not available to me and offered me a UK alternative which I have not yet seen advertised.
Hi Kaitlyn! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I will be renewing my annual subscription a third time because I Looove it! I look forward to picking my items each season. The sales are awesome too
Hi Tania! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Every time I have a problem with an item FFF helps. I love everything I get in my box and I love getting new things I wouldn't think of getting myself. I learn of new products.
Hi Maureen! Thank you for taking the time to review! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I am happy with Fabfitfun…. I subscribed because wrnare able to fully customize …. This is important to me especially because I have allergies to ingredients in some make up/skin care products. I like being able to review choices/check ingredients before customization, so, I am concerned about upcoming changes to the way spoilers/choices will be done
Hi Christine! Thank you for taking the time to share your thoughts and review with us. We appreciate your feedback and will pass this along to the team! Feel free to reach out to our Customer Care Team if you have any questions, we'd be happy to help!
Happy I caught it and they were willing to work with me! Kind of disappointed I should've kept everything and actually look like some really fun stuff. Haha But, this time they actually forgot to change my address and email.
Hi Kelly! Thank you for taking the time to leave a review! We are glad that we were able to help you resolve your concern! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you! Xo
Very fast in customer issue. Great customer service great work.
Hi Veronica! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I absolutely love FFF, every time I have a question or issue it gets resolved and everyone is so nice and friendly.
Hi Stephanie! Thank you for your rating! We're so happy to hear that you had the most exceptional experience! Xo
FabFitFun is an amazing company, with wonderful products. Their over all moral is so refreshing, from promo emails to customer service. Everything they offer gives you a chance to step out side of your box and introduces you to quality products. Honestly no matter what has gone on in my life the last 5 years I had something to look forward to, a pick me up. I can't imagine going without it.
Hi Ashley! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Few reasons I LOVE LOVE LOVE my FabFitFun... it's Seasonal instead of monthly so payments are 4 times a year unless ya choose annual and pay in full up front (well worth it) not to mention benefits of an annual membership... the products are full size and everything else is great quality like the earrings I just received as one of my surprise items are Kate Spade brand and are absolutely beautiful! Just those cost about 20$ less than the box itself! My first box I received a pure silk robe that retailed over $100 So believe me when I say you definitely get your money worth! I highly recommend FFF... it's an awesome reward to yourself... You're Worth It
It's so fun opening your box of surprises... it's like Christmas 4 times a year!
Hi Stephanie! We are so happy to hear that! We're glad you are loving your membership! Thank you for being a part of the FFF family! Xo
I have been a member for many years and have not had any issues with orders. There was a shipping error for this summer box. Because I delayed in sending an email my add ons were no longer available when it came to time to ship my order again. The customer care team were very professional and prompt when I finally did send the email. I'm very happy because this issue was resolved as soon as they figured out what had happened. A full refund was issued so I'm pleased.
This company stands behind their product and service. If you have any issues the customer care team will help. I always recommend FabFitFun. It's great fun
Hi Trish! Thank you for taking the time to review! Your feedback means a lot to the entire team and glad to hear we were able to help you resolve your concern! Xo
Fab fit fun is always caring and thorough and provides amazing customer service!
Hi Sheri! Thank you for your feedback! It means a lot to the entire team and glad to hear you had a great experience with us! Xo
I had a glitch from the get-go because of PayPal. FabFitFun customer service was great! Nathan straightened it all out and was very helpful. I'm excited that I'll be receiving my first box soon. What a bonus to find out up front that customer service is excellent,!
Hi Genie! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I absolutely love getting my FabFitFun box 4 times a year. This box may be a little pricier than others, but it's well worth it for what you receive. I love that I can customize it and if there's ever an issue (rarely happens) they take care of it in a quick timely manner. Definitely recommend!
Hi Alma! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hunter! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo