FabFitFunReviews 4,287

I was really excited to get my first fabfitfun box, (especially since it took a full month to get here) but I'm overall pretty disappointed :(. First up, I was borderline devastated I didnt get a s'well water bottle. Every box I had seen had one in it and the way i answered my personalization profile questions, it seemed pretty obvious that a water bottle would be a good choice for me. Nope, I got the necklace instead which is cute but I almost never wear jewelry. Also, it was pretty frustrating that they were SOLD OUT of the quay sunglasses so I had to get the face brightening cream instead, which I was ok with at first. But when I got it, it has a crazy strong scent that I dont particularly enjoy. As someone with sensitive skin prone to acne, this is almost guaranteed to make break out.
Next up we have the leave in conditioner-actually a good addition for me because my hair is the one thing I'll splurge on products for. It smells like a 90 year old grandma that dumped an entire bottle of cheap perfume on herself. This could just be me though. If you can get past the scent, it does make your hair soft and shiny.
Next we have the massager brush, where the bristles make you feel like you're being scratched! I wouldn't describe it as painful but it is far from enjoyable or a massage by any means.
Moving on to the mumu... maybe I dont know how to wear a mumu but I tried it on after showering, so nothing underneath. And you can 100% see my nipples. Although, it doesn't like to stay in place well so your boobs are probably going to pop out completely anyway, so being able to see them through the material probably is a lesser issue. As someone with a roommate who probably wouldn't appreciate being flashed, this makes it a lot less appealing to me. If you live alone and dont mind your boobs popping out every now and then, this is the mumu for you.
The de-puffing eye cream is awesome though. Dont get it anywhere near your eyes though, because it burns like crazy. Oh and the champagne charcoal scrub is nice, with a great scent and actually seems to help soften your skin! So I guess it's not a complete loss!

I've always been skeptical of subscription boxes. You question do you really receive the items the celebrities receive? Is it really good quality materials? Let me say having been a member for a year now that yes for the most part you do. But you have to make sure you customize your box. Some members get to customize more items as they paid for a year in advance. The rest of us receive 3 customizations. The rest is a surprise. So if you are wondering why you didn't receive the same items well it's becauae they have all the customizations. I personally like the element of surprise but... the next factor I like is the add ons at a huge discount. This to me is a game because people add then remove items. Use the favorites tool and then you can keep checking back. It's amazing. Finally the customer service they try to get back to you fast. For example my glasses I received were broken so I let them know and there were on top of it. To me this is important because some businesses are just not great when it comes to their customers. You are not just a number with fab fit fun. Or at least from my experience.

I love when I was introduced to fab hit find it gives me a present to myself which I enjoy opening I anticipate when they come every season some of the things I actually love. It's a good way for me to try out beauty products that I again by for myself. One of the things that I buy regular is Kopari skin care. I have tried so many new products that I would never have known about if it wasn't because of this beauty subscription so I absolutely love it and I do recommend it to other people.

So I am reading all these negative reviews about customer service and products. I don't know what has happened here, but for my experience I had no issues with customer service. Sending out the boxes always takes time. People need to be patient. You will receive your box! I had a yearly membership and loved most of the items that were in my boxes. And then when i decided to cancel, i had no problems cancelling the subscription. I don't know what the policy is on the gift cards since i never purchased one. I agree that some of the items they advertise as retail prices can be found cheaper at other websites, but overall still a decent deal if you ask me. I don't think this company is a scam. I guess just bad management? I was a happy customer and may return if they have a good promotion to get their old customers back!

I'm giving five stars for my experience with FabFitFun so far. I received my Spring Box which contained a damaged S'well water bottle. I commented on one of the company's Facebook posts, to which the company requested that I send them a direct message. After I messaged them, they quickly let me know that they'd be sending me a replacement water bottle in about two weeks. I haven't received the replacement yet, but I'm very satisfied with how quickly the company responded and took action.

I can't get over how good the customer Service is with FabFitFun. I had a brain fart with my busy life and totally forgot to pick my choices before the deadline (something I look forward to every season) and when I messaged FFF they said no problem and gave me a one time courtesy to pick my options! They where so friendly about it and I loved the understanding.

I know having a company this large is no easy task. There have been plenty of times when I've received an Amazon order that was incorrect or whatever. With my last box, I had one item missing from my add ons. Instead of asking a million questions or going through the hassle I have with other companies, they are sending me the missing item no questions asked. I was super appreciative at how convienent it was to just message them and it just be taken care of without any hassle!

Being a full time step mom to a 12 year old, life is busy and there isn't much time for myself. I love looking forward to my box each season because it's the one selfish thing I get for myself and no one else. I love the choices and love the add on/edit sales. My skincare game has never been stronger and as an esthetician, there's some great products you carry! This is my second year as an annual member and I plan on continuing to be one.
Thank you thank you thank you!