On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
We monitor reviews for authenticity
I absolutely love my seasonal boxes, but was bummed when I opened my spring 2019 box to find these amazing sunglasses broken. I took a picture, sent it in, and within minutes, had a response. Even better, FabFitFun had already processed sending me a replacement pair before even responding back to me. It's nice knowing a company sees you as a person, not just as a sale! Customer for life!
My box was stolen from my front pouch while I was working. I contacted fabfitfun on Facebook and they are sending me another one. What a great company!
Hi Ashley! Thank you so much for taking the time to review! We are so happy you were assisted! Xo
I had made a mistake with an item selection on my subscription. I figured with it being a subscription box it would just be what it was, but decided to reach out to them on facebook. I am so glad I did, their customer service representative was incredibly kind and fixed the issue for me. I am used to subscription services not having the best service, but FFF blows them all away. I am definitely going to be upgrading my subscription, with this kind of service I know I will be happy.
Hi Kim! Thank you so much for taking the time to review! We are so happy we were able to assist you. We can't wait for you to see all the goodies we have in store for future seasons! Xo
Received a defective Deux Lux Demi Backpack. I sent a pic and reached out to their customer service department. I received a response immediately after! They let me know they were sending out a replacement immediately. I was super shocked and surprised by the response time and resolution time. I love FabFitFun and will continue to support and refer to them as long as I can! Great job y'all!
Hi Tandy! Thank you so much for taking the time to review! We are happy to hear you were fully assisted! We hope you are having a great Spring season! Xo
FabFitFun is more than a box it's a lifestyle! They really give you a lot of nice products for $50!
Thank you for taking the time to review, Ingalnga! We are happy to hear you are loving your subscription! Xo
I love all of the items I recieve, whether I know before hand what they will be or if they are a surpise. Getting the box always makes me feel well supported and like I'm part of a community. The items are not trial size or cheaply made, they are by fantastic companies (alot of which have female CEO's or upper business management positions). The bix incourages you as well to be happy and truly live out your best life.
Hi Maggie! Thank you so much for taking the time to review! We are so happy to have you as a part of our FFF family! Xo
I love FFF because you can be part of a community of people with many different thoughts and opinions. They help become acquainted with new products that you may have not tried otherwise, that in turn become staples to your collection. My favorite thing is the customization of boxes. It helps gear the box to your liking and wants. The add on and edit sales are also helpful but so much fun. I really am happy to be part of this subscription box.
Hi Amanda! We are so happy to have you as a part of our FFF family! Thank you for taking the time to review! Xo
FabFitFun is a gift you give yourself! There are items I would not normally buy myself, yet I love them! As an annual member I get to customize items in my seasonal box. These range from winter blankets to spring picnic sets and sunglasses. There are no sample items. Items are full size such as hair masks, face wash, make-up palettes and so much more. I don't splurge on myself very often, this is one splurge that I love.
Thank you for taking the time to review, Andrea! We are so happy to have you as a member! Xo
As a premium subscriber, I enjoy picking out the items I can really use. I love several of the brands like Avana, Tarte, Amika, Vince Camuto, Pier one, etc. Cute kitchen items, great beauty products. They have great add on sales, where I find facial products like Dr. Brandt. Customer service has been top notch!
Thank you for taking the time to review! We are glad to hear you are loving the products in your boxes! We can't wait for you to see what we have in store for future seasons! Xo
The customer service is awesome! I missed the dates to customize my spring box (emails were going to wrong folder) and I contacted customer service and they helped customize my box! They are so awesome!
We are happy to hear you were assisted! Please let us know if there is anything else we can do to help you! Xo
I love to try new things! With FabFitFun, you try the latest trends and quality full-sized products. Sure to become favorites! I have been a member since fall 2016 and I am still using many things I received even back then!
Hi April! Thank you so much for taking the time to review! We are glad to hear you are loving the products, thanks for being such a loyal member! Xo
This is a great quarterly subscription box. I have received products to try that I might have never tried if it weren't for FabFitFun. Really enjoying the variety of home, skin, hair and feel good goodies received.
We are so happy to hear this, Laura! Thank you for taking the time to review and we can't wait for you to see what we have in store for future seasons! Xo
Love my FabFitFun membership subscription box! I get the choice to pick several of my items each season or be surprised. And have a mystery. Not to mention the reduced price add on sales!
Yay! We are so happy to hear you are loving your subscription! Thank you for taking the time to review us! Xo
My sister sent me a coupon and purchased me a gift card to try this site. According to them a gift card is a promotional item so I can't combine it with a coupon that I also received. How is a gift card like a coupon? I can only use "one promotional item" because a gift card is a promotional item! I never submitted the order once I realized I couldn't use both, but I was charged anyway. The did me the courtesy of cancelling my "subscription" and refunding the money they stole from me after I said I was going to dispute it with my credit card company. ALSO, the charge receipt email went to my junk mail, but all other mail from them comes through-THAT IS A LITTLE FISHY!
Hi Kristin! We apologize for any confusion regarding how our gift card works! We are working towards allowing both a coupon and a gift card to be used at the same time and we hope to have you back in the future! In terms of the receipt, that e-mail comes straight from our billing system, not our website directly so that may be why it was sent to your spam! If there is anything else we can do to assist you or make your experience better, feel free to e-mail us at fff.me/care! Xo
My favorite subscription by far! Amazing quality and full size products. All the best products for an even better price! Definitely worth it!
Thank you so much for reviewing, Katy! We are so glad you are loving all the products in our boxes! We can't wait for you to see what we have in store for future seasons!
So happy with my second FFF box. I love the fact that you receive full size products for a fraction of the price. Excited to try the new skincare goodies in my Spring order!
Thanks for reviewing, April! We are so happy to hear you are loving your subscription! Xo
Not even 24hrs had passed and my sunglasses that came with my Spring 2019 box, unfortunately broke. I contacted FFF via Facebook messenger, a response was made not too long after I contacted them. I was asked to give them my email address and a photo of the sunglasses that broke. The FFF team member was very nice and apologized, and had told me that I would be sent a tracking number to my email and that the sunglasses would be replaced.
Hi Megan! We are so happy to hear we were able to assist you! Please let us know if there is anything else we can do! Xo
I'm a 53 year old woman who owns a new restaurant. I treat myself to nothing because I'm always so broke and take terrible care of myself these days. I love my FFF boxes. Prior to the restaurant, I had a great job that paid great money. I bought anything I wanted and tried many new products. FFF boxes allow me to try amazing new trends treating my skin, my body and my mind! Thank you for this service! I literally find it healing and refreshing. Trust me, I'm your biggest and happiest fan. If you ever need a spokesperson, gimme a call. I'm on the front lines screaming your praises.
Hi Niki! We are so happy to hear you are loving your subscription. Thank you so much for being such a loyal member! We can't wait for you to see what we have in store for future seasons! Xo
With each box I'm becoming increasingly disappointed. Remind me to never again choose the mystery item. This Luscious Lip Stain has been around for a few seasons and they had to get rid of it. I am definitely down one product. Don't think I will renew my subscription.
Hi Kayann! The mystery item is pulled from a long list of some of the most popular products featured in past seasons or sales so there is always the risk of receiving an item you already have. However, it is definitely not our intention for you to feel that you are receiving a left-over item! We have followed-up with you via e-mail and we hope to clarify the situation! Xo
I loved that all the products were clean and organic. I can trust anything FFF sends my way. It was definitely worth it and I would recommend it to any friend looking to get more into skin care and overall health.
Hi Alexis! We are so happy to hear you are loving your subscription! We can't wait for you to see all the exciting products we have in store for future seasons!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erin! Thank you so much for taking the time to review! We are so happy to hear you were assisted. We hope you are enjoying all your Spring goodies! Xo