FabFitFunReviews 4,287

I have received three boxes so far. A few of the things word cool, however for the most part you are getting things that I can a hundred percent assure you you can find at Marshalls or TJ Maxx. There was a jade roller that was in one of them. You can buy them on eBay for a dollar. The reason I don't suggest these boxes is the time it takes to actually receive the Box oh, there are no surprises. Half of the stuff you are not going to use. The colors that they pick out to throw in there are horrific, mostly the lip colors. I just completely feel like this is a scam and they amp you up, if you're able to be amped up over stuff like this, but again you can buy this stuff yourself and the prices that they state are way over inflated.

I was given a gift certificate from my daughter. I used it and then was " invited" to join by her so she could get a one time discount on her next box. I was then told by FFF that my gift card was considered a promotion so her invite couldn't apply Since this made no sense, I contacted them and got a complete run around. Terrible company with terrible policies. Don't pay for a one year membership as I predict they will be out of business before the year is over!

Jan 15,7:13 AM PST

Chat started: 2019-01-15 03:07 PM UTC

(03:07:47 PM): Where is the box I ordered a month ago? Your shipping schedules dont make sense and is confusing
(03:07:50 PM) *** Naomi joined the chat ***
(03:07:54 PM) Naomi: Hi there!
(03:08:26 PM) Naomi: So sorry for the confusion this has caused, S. I would be more than happy to clarify and explain these for you.
(03:08:28 PM) Naomi: Let me just pull up your account to see what I can do for you! Can you please verify the full name and email on file?
(03:08:52 PM) S*****
(03:09:03 PM) Naomi: Thank you! One moment, please.
(03:11:07 PM) Naomi: We sincerely apologize for the delayed shipment of your box! I just checked here and it seemed like our courier encountered an issue in printing the shipment label of your box. I know just how excited you are to get your goodies so I've requested to reprint the shipment label of your order, so we can ship it out. I'll personally follow up on this and will get back to you as soon as I get an update. We'll also send you an email containing the new tracking info as soon as it ships out from our warehouse, so kindly keep an eye on that.
(03:11:20 PM) Naomi: I know that this is not the most ideal experience for you as I know that you're probably excited to enjoy your goodies so I went ahead and added a $10 credit to your account. You can use this towards future purchases.
(03:11:44 PM) Stephanie: Thank you
(03:12:46 PM) Naomi: Sure thing, Stephanie. I am deeply sorry for the inconvenience. Please look forward to my email as well as the email with the tracking details.
(03:12:49 PM) Naomi: Is there anything else I can help you out with today?

Yeah... no sign it has shipped and never got a $10.00 credit. Why do I have to contact them over a month later to find out it's a "label" issue. I feel I'm being given the run around. They charged my cc right away but no shipment over 30 days. The shipping schedule is confusing and for good reason. I'm gonna contact my cc because there are policies against companies that take money before shipment. You lost another customer from the looks of your reviews you are not very reputable company. BBB people start putting in complaints because I know I am.

What an awful company. They put the wrong item in my winter box. I emailed them to tell them they had made a mistake and that I had chosen a different item. They tell me I clicked on "surprise me", which I most certainly did not because the item I chose was the 1 thing in the box I was the most excited about. But no big deal.

I was shopping on their site and they had fantastic end of year sales and I threw a few items in my cart but then decided shipping to Canada for these items was just too pricey for me. So I just closed my browser and thought nothing of it. Almost 2 weeks later I received an invoice in my email for the items I had left in my cart!

I phoned them, the person on the line told me that they charged me as a favour to me and that if I read the FAQ I would see that they always do this after a certain window has closed.

I said "Are you kidding me? This is how you get money from people? By stealing it?"

She then tried to sell me on the products by telling me they are deeply discounted and excellent products.

I demanded my money back and that's when she told me they don't normally give refunds but she would give me one this time.

I'm sorry, you stole my money and I have no right to ask for it to be returned to me?

I will NEVER purchase the box or any other items from this company again, and I will tell anyone who is interested - about my experience. I wonder how many people they have actually pulled this over on.

Just horrible.

I do like this box, but I don't LOVE this box. When I got my fall box in 2018 I thought it was worth the 54 dollars I paid. The wireless headphones sucked though, they sounded like they were in a tunnel and not worth the price that Fabfitfun claimed them to be (I found them on Amazon for the same price, but it got terrible reviews). The eye mask would be better for cooling your face and not really for sleep, but don't freeze the mask because it gets hard as a rock. The tote bag I got was definitely not worth the price it claims. I feel that Fabfitfun inflates the prices, so it makes it look like a better deal. Also annual subscriber's get to customize more of their box than the regular seasonal (like myself) get too. I thought my winter box was alright, I am going to get the spring box in 2019, but that will be my deciding box if I want to pay for the year and be an annual subscriber, or if I want to cancel Fabfitfun completely. Right now I am up in the air about them. I can understand why some people are disappointed in this company, but I definitely don't think this company is fantastic either.

I received a gift from my wife that was a Fab Fit Fun add-on. I didn't really want a sous vide machine, so I figured I'd return it.

I go to the site to print a label or whatever and see that they don't accept returns!?!?!?

You don't need to know any more then that. They don't accept returns. Sounds like a scam to me. Looking at the reviews, it looks like one too.

All I could do is vote with my wallet, so I cancelled my wife's subscription.

I just spent way too much time via chat trying to understand why I couldn't customize a box as a new customer. I was very frustrated and asked the agent to cancel my FUTURE orders, but he ended up cancelling the box I had just purchased too. When I told him the mistake he had made, he said he could just charge me again for the box. I wasn't willing to let them charge me twice for 1 order. The supervisor I spoke to didn't read the full conversation I had with the previous agent and did not understand why I was even frustrated in the first place. What an annoying, inefficient, and time-consuming encounter. Their advertising is so misleading, as they promote that you can customize your boxes. It turns out, new customers don't have this privilege, and even existing customers only have a short window in which they can customize. If it looks too good to be true, it's because it is.

My sister is a diehard fan of fabfitfun & sent me the option to try "The Starter Kit". All I had to do was pay $5 for shipping. Done & Done! I made an account and put in my information to receive the starter kit! Little did I know they would SUBSCRIBE ME without knowing! All the sudden I'm wondering why I have $49.99 from my account! The work of fine print' I'm sure... SNEAKY COMPANY. Be careful with your "Free" Starter Kit or if just making an account. I'm a business owner of a high-end company and I know what good business is. BAD CALL FABFITFUN.

I was excited to get my first few boxes of Fab Fit Fun. Each box had something new and useful! I'm going into my second year and this I feel like they repeat items during certain seasons. I certainly don't need any more mod cloths. I had 2 boxes arrive that weren't complete & I had little to no luck getting replacement it's or a credit on my account.
Love the hair And beauty products. But I feel like they need to change things up to keep consumers interested. Likely will be canceling my subscription soon.

I ordered the fall box just to test it out, it wasn't bad but I decided I didn't want to order any other boxes. Went on to my account to make sure I wasn't subscribed, then "magically" two months later there's another charge on my credit card. I contact them about it because I didn't want this other box but "it's out of their hands" because it already shipped. I didn't get any notification that I was going to get another box, no email updates, nothing. Which is a huge piss-off because if I had I could have cancelled before the box shipped. You are also able to customize the box but I didn't get the chance to do that with this one because I didn't know I was getting one, so now I'm stuck with a bunch of crap I would not have decided to pick had I been given the option.

I purchased 3 pairs of beats tour2 earphones as addons for Christmas with the winter box. One of the 3 pairs (red and white) were not only the wrong version (I received just tour) but the writing on the box was also in a different language. I have been going back and forth with CS since mid November 2018. I even contacted Apple to verify that the product was authentic. They advised me that all authentic beats products contain a serial number on the actual product and since they did not have one, they were not authentic. FFF lied and told me that they contacted "their people" at Apple and they said the product was authentic. This was a lie, because I still had the earphones in my possession. FFF ended up advising me that they would send me an actual pair of tour2 earphones. I received the EXACT same product and version as I did the first time. I emailed them immediately, and am still waiting for a reply.

Customer Service is really lacking. First, I initially signed up for ONE box, like a trial, somehow that turned into a subscription. I got a fall box that really didn't have much that I could use and thought "Oh well lesson learned", because the fall box had practically no makeup that I could use (I'm a winter and they gave me a lot of Summer/fall colors) and some other products I wasn't interested in. Second, no follow-up from the company so they had no idea that I was unsatisfied. Third I get an email saying the winter box was on it's way. Chat was so much fun because it took three times to ask how to cancel (which was never provided) and then told the rep, "Bernice", that I was going to call my credit card company and have the charged reversed and report the company to the Better Business Bureau.

WHEN YOU SIGN UP FOR ONE PACKAGE THEN IT SHOULD NOT BE MY RESPONSIBILITY TO CANCEL A SUBSCRIPTION I NEVER SIGNED UP FOR!