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EZContacts Reviews Summary
EZContacts has a rating of 3.5 stars from 6,557 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great experience, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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You only shipped me one pair. Never sent the other one or said anything about it. I would not recommend buying sunglasses from EZ contacts to anyone.
Sorry, but I'm not happy. I still haven't received the contacts. It said that they shipped from New York on the 3rd of August It is now the the 16 th of August and still nothing. So, let me ask; would whoever that's reading this be satisfied?
We sincerely apologize for the delay and understand how frustrating this has been. According to our records, your order has shipped, and we are happy to assist you in tracking it to ensure it reaches you as quickly as possible. Please reach out to us at help@ezcontacts.com so we can provide updated tracking details and help resolve this for you.
I was a little hesitant to buy from a site unknown to me, but when I saw that they offered PayPal as a payment option and the many glasses to choose from, plus the good prices, I went ahead and took a chance. I have received so many compliments on my glasses. They shipped fast. I will definitely be a returning customer.
I bought 2 pairs of sunglasses from sunglass hut which was over $800. I then tried to find it cheaper online and found it on EZcontacts for $350 cheaper! When I received the glasses there were little differences between them and those from sunglasses but. But one pair I was able to authenticate in the Versace website itself and the Saint Laurent pair were authenticated by an actual store. So cheaper and LEGIT.
Secondly, I had a tiny scratch in the arm to which I asked if I could get a discount off, to which they agreed to. Will definitely use these guys again! Thank you.
Patient, most helpful representative took care of my problem. Great price, beats most distributors. Overall, just a good company.
Purchased new RB sunglasses at the best price on internet. Wife then ordered two pair of prescription glasses as well. Excellent quality and quick shipping.
Purchased 2 (6) pack lenses and the sent me3 (2) packs. The script was sent wrong and they would only exchange the 2 unopened packs when it was their fault to begin with.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
The process of ordering my contacts was extremely easy with no issues. They shipped fast, What is there to complain about?! Fabulous company.
I recently purchased contact lenses from ezcontacts.com, and I couldn't be happier with my experience! The service was outstanding; my order was processed quickly, and the communication from the team was top-notch. The quality of the lenses is fantastic—super comfortable and clear vision all day long. Plus, the prices are unbeatable! I highly recommend ezcontacts.com for anyone looking for great deals without compromising on quality. I'll definitely be back for more!
The ordering was easy, and the glasses are nice, price was amazing, but was told they would be here way sooner than we received them. A bit disappointed about that but other than that everything was good.
Prices were competitive and delivery was reasonably fast. Never head of EZContacts before, but would use them again.
Everything from ease of ordering, selection, price, to free and fast shipping, made this a great experience.
I shopped around for my specific brand of contacts, and EZ contacts has the right combination of best price and fastest shipping.
My favorite site for ordering contacts! Always packaged with care.
I was so happy to find the eye wipes on line. I couldn't find them I stores & I live in a big city. Thank you.
Take forever to get response and the have to pay for return shipping for $12
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Order prescription glasses with the lenses and it was supposed to be an Asian style fit due to my wife's head being smaller. We received the incorrect style and it is too large for her head now I have to return them and probably wait another three weeks. I should have just gone into a local eyeglass store.
Thank you for your feedback. We sincerely apologize for the error with your order and for the inconvenience caused by receiving the incorrect size. We understand how disappointing this must be, especially with the wait time for prescription glasses. One of our representatives will assist you with the return and replacement to ensure the correct style is sent as quickly as possible. We appreciate your patience and the opportunity to make this right.
Excellent price and quick delivery. The product service met my needs.
Order took forever to ship, product was not in the warehouse and was not communicated to me to at least give me the option to cancel. I had to call and hear this information after not receiving any communication and was very dissatisfied overall.
Thank you for sharing your experience. We sincerely apologize for the delay and the lack of communication regarding your order’s availability. We understand how frustrating this must have been and appreciate your patience. While we were glad to offer expedited shipping once the issue was identified, we recognize that it did not fully make up for the inconvenience. Your feedback is valuable, and we will continue working to improve both our communication and fulfillment processes.
For some reason the price was much higher but then dropped to lowest online, so I gave them a try. Delivery was quick. No problems.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused.
We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website. We know this may not be ideal, but we are still within that expected timeframe.
We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com should you have any further questions or concerns.