Eyeglasses.com

The site looks good BUT...my prescription was such that I had to call to get an explanation on how to enter it. Also, somewhat difficult to go back and change things...I started over several times. I called and got great help entering my order...the glasses came faster than I thought that they would and they are VERY high quality...I am very happy with the glasses...and since I have to have lined tri-focals - these guys kick Zenni's butt! Price is a bit high...I could almost do as well locally but.overall I am very happy with my order.

We are very satisfied with their service. This is the 2nd time we have ordered online from them and we must say it was a great experience. Their product is 100% authentic and they arrived in a timely manner. Just as fast as ordering from local eyeglass shop. We read and researched long and hard before choosing eyeglasses.com. Would We order again? Yes without a doubt. Thank you for saving us and allowing us to get high quality glasses at less than local shops.

For some reason my card number would not be taken until I put it in 12 times to pay. The the last two times where at least an hour and a half apart. I checked and there was nothing wrong with my card. Also I could not scan my card to pay. It should come up automatically showing through one of the two cameras my phone has. I was eventually able to pay with my card. I think there was a slight glitch in the programming for this part of your website. The glasses I ordered were a little bent when I got them. But I had the lenses replace at my eye doctor's office. They were able to straighten them for me.

Replaced lenses in my old frames. Happy with lenses, shipping, packaging, status updates, etc. However, The "joints" in my old frames were a little loose and I was hoping they would've snugged them up before returning to me but they did not. (It's not a matter of tightening a screw which I could do myself, it's a hinge type connection on a pair of Silhouette rimless frames). I know it can be done because I have the local guys do it every six months or so. Small quibble. Otherwise pretty satisfied.

Eyeglasses were ground with progressive lenses and the progressive part is about 1 eighth of an inch and is useless SO went to return the inferior product for a "full refund" as advertised in multiple places on their web site and found this is a deception and lie, they were going to keep about $218.00. SO I have disputed the charge on my credit card bill and they can take a hike!
Eyebuydirect.com is a REAL 100% satisfaction company as I have had experience just recently so I reccomend them not these unprofessional people.

Is that a personal enough "touch"? Am quite disgusted with the intentional deceptions in this website.

I have been trying to get help for over three weeks. I have called and emailed and have never been contacted. Hopefully, I won't have to use my card to pull payment.

I received two responses to over 8 requests for info or help.
Help was basically nonexistent. The price was very high, but you are the only ones with this frame. When they arrived, they were very bent up (nose pads were not even facing each other and when the frames were set on the table, one arm was almost an inch off of the surface.)

Good value, at least half the cost of local optical showrooms. Lenses were done to prescription and it took less than two weeks (and I ordered Drivewear Transitions in progressive lenses... which normally take longer than regular single vision prescriptions).

Regarding the Drivewear Transitions, the tint doesn't get as dark as I had expected, as sunglasses the look less 'cool' (can't see the wearer's eyes) than you would think, but as driving glasses they do prevent glare and eye strain.

Phone representative was most helpful, online convenience got me started. I can do this!
My new glasses arrived yesterday ahead of expected delivery. I am very impressed with the quality of my lenses; the extra cost for the Carl Ziess glass is well worth the remarkable improvement of clarity over other lenses I have had. I saved about $200 compared to the quote for a similar product at the local boutique store. I will for sure look to Eyeglasses.com for future needs.

I would highly recommend them. When purchasing on-line I typically have a bit of trepidation just due to the fact that you never quite know what kind of firm one is dealing with. However with Eyeglasses.com that was not the case. A customer service rep (James) contacted me with regards to expected ship and delievery time. In further discussions with him, I elected to opt for the free shipping with he willingly changed the order to reflect my decision. The item itself arrived very quickly and was exactly what I wanted. As a buyer I would highly recommend you consider Eyeglasses.com for purchases as my experience with them was excellent.