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EyebuydirectReviews 3,973

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
397
value
1,285
shipping
1,285
returns
37
quality
1,314
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Ohio
2 reviews
0 helpful votes
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Great place for glasses
November 29, 2022
Updated review

Easy to compare different styles, easy to order and fast shipping.

Date of experience: November 29, 2022

Great glasses for great price
October 27, 2020
Previous review

Great glasses for great price.

Date of experience: October 27, 2020
Texas
3 reviews
0 helpful votes
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Not a scam
November 29, 2022

I was unsure of ordering online but nope got my glasses on a good time frame!

Date of experience: November 29, 2022
Missouri
1 review
0 helpful votes
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Nice website
November 29, 2022

Good deals, stores my prescription, and was easy to use. I like it so far, but my real opinion will be formed after I try on the glasses.

Date of experience: November 29, 2022
Ohio
1 review
0 helpful votes
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Awesome
November 28, 2022

I wish you could save your filters. It keeps getting lost and I have to keep redoing them and it's really annoying. I wish you would just save my image and when I hit "try this on' you just immediately bring up my saved image.

Date of experience: November 28, 2022
Pennsylvania
1 review
0 helpful votes
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I like the quality
November 28, 2022

I like the quality of the product that I ordered and also liked that the woman spent time to get my order right and through during my order process

Date of experience: November 28, 2022
Wisconsin
2 reviews
0 helpful votes
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Km
November 28, 2022
Updated review

Great service, but disappointed in my computer glass rx can't use them

Date of experience: November 28, 2022

Sidreick has been my help agent twice and has been...
November 6, 2022
Previous review

Sidreick has been my help agent twice and has been really slow to answer and never has the correct answer. He may need some more training.
Thanks...

Date of experience: November 6, 2022
California
1 review
0 helpful votes
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Great experience, every time!
November 28, 2022

Second time ordering 2 pairs of glasses. I adore the style and love that the site is easy to use.

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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The Best!
November 26, 2022

EyeBuyDirect was so easy to order from. They have a bunch of styles to choose from. I usually spend over $100 on eyeglasses and I only spent $50 for mine.

Date of experience: November 26, 2022
Kentucky
1 review
0 helpful votes
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Perfect
November 25, 2022

Easy process and great quality! Loved the frames and the lenses were perfect

Date of experience: November 25, 2022
Massachusetts
1 review
0 helpful votes
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Affordable, easy, fast, and fabulous.
November 25, 2022

I purchased my new sunglasses online! It was so easy and they were on a great sale. I got them fast and now I can drive on a sunny day and still be able to see! Thanks eyebuydirect!

Date of experience: November 25, 2022
Louisiana
1 review
0 helpful votes
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Great product!
November 24, 2022

The glasses were beautiful and high quality for the price.

Date of experience: November 24, 2022
Florida
1 review
0 helpful votes
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Affordable
November 24, 2022

I really liked the prescription sunglasses I received. I do not have any complaints so far. They were affordable compared to going through my optometrist office.

Date of experience: November 24, 2022
Maine
1 review
0 helpful votes
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Honest
November 23, 2022

Just didn't look right with my glasses so I returned the glasses. Quick credit for the return. Class act company!

Date of experience: November 23, 2022
Oklahoma
1 review
0 helpful votes
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Lost pair replacements
November 23, 2022
Updated review

Easy to replace, easy to order, just what I needed

Date of experience: November 23, 2022

Nice and easy
September 15, 2020
Previous review

Nice and easy

Date of experience: September 15, 2020
Oregon
1 review
0 helpful votes
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Good price
December 23, 2022

The experience was good easy to choose. I like the idea of the picture and try on. However my prescription did not come correctly. So not too happy. Will go elsewhere.

Date of experience: November 23, 2022
California
1 review
0 helpful votes
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I had no problem ordering my shiitake and stylish glasses from this site. They took a little while to be delivered, presumably because they needed to be fabricated. The blue light filter seems to work, and my prescription is very accurate.

Date of experience: November 23, 2022
Alaska
1 review
0 helpful votes
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I LOVE Eye Buy Direct!
November 21, 2022

Wonderful service! Wonderful glasses! GREAT price!

Date of experience: November 21, 2022
Oregon
1 review
0 helpful votes
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Surprised!
November 21, 2022

My entire experience was great until I received the glasses. My problem was the difficulty ordering in that some how I ordered twice, same order same day. I had no idea so when I received 2 pair of both glasses I was shocked so they cost me double. So went my plan spending less. I spent double!
Roberta

Date of experience: November 21, 2022
Ohio
1 review
0 helpful votes
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Glasses
December 19, 2022

They were not as expected. Sending back and having another pair made.

Date of experience: November 19, 2022
Connecticut
1 review
0 helpful votes
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Great price
November 19, 2022

No need to spend an arm and a leg, great price! No issues with order. Got everything I specified.

Date of experience: November 19, 2022