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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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After spending hundreds of dollars on glasses from the eye doctor, within 2 weeks they broke. I was charged by the eye doctor to put the lenses in a new frame. The same frame as I had. In the meantime, I ordered a "back-up" from eye buy direct. These were 1/2 the price and are now becoming my regular glasses since I have to take the original pair back to the eye doctor because they are flimsy and bent again. The next time, I'm buying all of my glasses with eye buy direct.
They wanted the Rx and still charged my credit card despite not starting anything. If I hadn't noticed, they'd still have the money and I would have no glasses. Had to spend time on chat to cancel order.
It was a customer -focused experience, from ease of online selection and ordering, to regular status updates, timely delivery, packaging and a quality product.
Browsing website, choosing options, checking out, receiving items, packaging, quality of glasses every thing was easy, high quality done with high standards. My five daughters and I have been using our glasses for at least 8 years or more now and glasses are still in brand new condition while traveling to libraries, college classrooms, coffeeshops vacations, etc
Went on line called 800 number and was walked through the process seamlessly. Was contacted a couple days later that frames would not work with prescription and had to choose different frames. Called support and they suggested a similar frame and it was even cheaper than first. For the price I ordered two and the representative gave me a further discount.
Excellent customer service who helped me get all the discounts available. There were so many choices to pick from and easy to order.
The quality of eye care and price is very good.
I received my glasses and wore them for a couple of days. I had a headache after wearing while driving. And I could not seem to focus them while reading. Returned, waiting for refund.
I really like the styles offered and the ease of shopping. I also like that my prescription details were saved and ready for re-orders. Last, I like the attractive price points for many of these glasses, making the decision to purchase -- and to think about eyewear as something one can have multiples of -- a confident choice.
Ease of selection, solid styles. Good customer retention and ease of re-ordering.
I have been using eyebuy direct for several years and am always satisfied. I had to call for support using insurance and the support was super helpful and solved my issue within 5 min.
Have purchases glasses from other sites, and have problems. No problems here at Eyebuydirect. Ez to use menus, fairly quick to receive glasses. And they are CORRECT the first time
Thanks,
Stan Reeves
I've purchased 5 times from them and have never been disappointed and I get SO many compliments on all of my sunglasses and glasses. They have great prices and great customer service!
EyeBuyDirect delivers great quality, stylish frames, and fast service at unbeatable prices. Ordering is easy, prescriptions are accurate, and the virtual try-on tool is reliable. Customer service is responsive and hassle-free, especially with replacements or adjustments. Excellent value and consistently smooth experiences—highly recommended.
Great value for money: Glasses (including prescription) can start from as little as ~$6–10. Even inexpensive options include anti‑glare coatings by default
I have ordered all my glasses from here for the last five years and I won't be changing any time soon. If there is an issue eyebuydirect is on top of it right away, best costumer service. Good quality too, just because there are discounts or "cheaper" options, it's high quality.
We ordered a pair of glasses my daughter picked out, and she absolutely loves them. The ordering process was easy, and they arrived much faster than expected. I was so impressed that I ordered another pair for my other daughter. I would definitely recommend EyeBuyDirect to anyone.
Because I have a high prescription the glasses I wanted to buy were $150 more expensive. I chose not to buy them from your company. The glasses purchased here are a present for someone else, the glasses for me will be purchased somewhere else. I don't see why someone with high prescription should be locked into the most expensive type of lenses with no options!
No matter where I compare. Eyebuydirect beats everyone and the frames and lenses are always of good quality and everything is returnable within a week if your not satisfied.
The glasses all have the same look. You can change the shape and that's all. There's no exciting frames. The glasses I bought ended up looking exactly the same except the temples are different. I didn't even know they were delivered till the survey showed up. I may or may not order again but definitely not for myself.
This is my second purchase and I would come back. I bought some glasses for my daughter and she loved them, of course she broke them because she is 11. I am not even mad because it's so simple to come back and get new ones. I'm on here shopping for myself and they have such cute options and great deals. I wish they had more shapes available.
I have purchased glasses here several times. It's easy to do with your prescription. If it doesn't include your pupillary distance the site shows how to measure for it. The glasses I get are as good as the ones I buy locally but with better selection. No cost surprises. No pressure. The try on feature helps a lot. I'm very happy with my latest bifocals.
Great glasses, great prices, excellent customer service, and it is easy to find a pair and "try on" frames. Slow, but easy. It's when I get to the part where I'm trying to pay that I find forms that freeze up, won't let me finish them, even if I change browsers. It repopulated--thanks to Google, I think--and the same thing happened. I refreshed screen and that worked this time without losing the order--I think. I don't always send to the same address. I buy for my granddaughter, for example. I also change to better credit cards sometimes. Please make it easier to do that; I'm going to have to drive to a house I am not currently occupying to get my order. I don't recall my last order date. It was for me and I bought round glasses but it's been a few years.
The customer service so far has been so worth it. Incredibly friendly and accommodating. I do hope your staff get treated well because they do go the extra mile which is the main reason I continue to use this site.
I used to pay $600 for a pair of glasses; now I can get them for $125 from eyebuydirect.com. I can see just as well from the cheap ones as I could from the expensive ones. Delighted to have found this out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members