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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Good, great service help. Not a long wait on order.
Thankyou for your help on replacing the glasses. It was an easy transition and I will be sure to let friends and family know about your company.
Easy to order, orders come quickly and the glasses are great
I'm pleased with all the glasses I've ordered. They have been well fitted, and the perscription appears to be correct on all the pairs I've receieved. Ordering was extremely easy. Putting in my perscription was easy. Ordering was easy. It was all just so easy! I was able to get several pairs of glasses for the same price I paid for one pair of glasses from a brick and morter optometrist, and they have been of equal or better quality. If you have your perscription in hand, there's no reason not to order your new glasses on line. The VR try-on was a great option to see how the frames looked before I ordered them. I'm very happy.
Always quick and easy at great prices! Customer service is top notch.
Wish the shipping time was a bit faster tho. Takes a week and a half to two weeks for me to get my glasses.
Coupon in email said buy one get one free + free shipping. It gave me free shipping and charged me full price for both pair of glasses. I called customer service & they gave me a 20% discount.
My challenge is my new glasses give me headaches. I'm not sure what to do about that. I have a pair of glasses from Sam's Club with the same prescription. They don't give me a headache.
The progressive lenses don't change much at all. Totally not worth the extra I paid for them.
Coupon in email said buy one get one free + free shipping. It gave me free shipping and charged me full price for both pair of glasses.
Easy site to navigate. Fair price for my industrial strength prescription.
Quality glasses for a very reasonable price! Cheaper frames aren't as sturdy so be careful otherwise very reliable source for inexpensive glasses.
The code was not applied for the buy one get one free. And processing is very slow
The code was not applied for the buy one get one free.
Virtual try on was not accurate when order was received
Good product, I recommend this glasses. Good quality and shipping very fast
The quality and accuracy of my order was excellent. I did not expect that the sunglasses I got for free with my order were so high quality. This is my second time ordering glasses and I it is great!
I'd rather not say. Check my email responses and note my position.
Website could be a little easier to navigate but overall positive experience. Quality is satisfactory, no fit or lens issues on a 4 pair buy. Only negative was the uber complicated and overwhelming # of discount email offerings. It seems like the goal is to make it so difficult that customers give up or suboptimize. Scrap that and simply offer a % discount that applies to the entire order even if it is a lower %, otherwise it smacks of bait and switch badly and makes the company seem like it lacks integrity...not worth it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members