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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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No need to spend an arm and a leg, great price! No issues with order. Got everything I specified.
It was easy to use and the glasses arrived in a good amount of time
Ordering old frame with new prescription because they work so well! Thanks, EyeBuyDirect!
So easy, and my glasses are always perfect! I love that I can pick out frames when I have time and not on someone else schedule.
Great service, no need to leave the house, to pay more than I want, and wait too long. Thank you for bringing this technology to my living room.
Easy and seamless experience this time. Received my order without any issues unlike in the past.
Awesome prices And a great selection. Shipping fast
Product but was good just little too big so I returned them and have placed another order
Great fit and price! Came on time and was such an easy website experience. Will buy again!
The shipping tracking info was not very good. Very little updates using the website/app you provided with the shipping details.
I'm not sure where I went wrong - I thought the glasses were similar in measurement to my current glasses; however, when I received the glasses they were absolutely huge on my face. I was trying to decide about sending them back and getting them in a smaller size or see whether I can find another pair with better measurements for my face,
This website is the first time I have bought glasses from a place that is not my doctor's office and it went splendidly. I love being able to virtually try on the glasses and my prescription came out perfect. I also love that insurance is not required to get affordable glasses.
Always love my glasses from here! Cheap and cute! My last pair I had for over 2 years!
Fast, easy, good priced glasses. Love them! Recommend to all my friends and family
Great easy came quick process was easy and the prescription was right on!
They are wrong and I asked for a refund and they have not replied.
Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it applied.
Subsequently, when my order arrived it was SO WRONG. My progressive eye glasses were the wrong prescription (even though I provided correct information). I could barely see through them! And my "Readers" were progressive when I wanted single focus lenses!
To make matters worse, communication was terrible. I kept receiving emails saying they were sorry I didn't like my "frames". The frames were fine. It was the lenses that sucked!
I'm sure the poor quality in communication is over reliance on automation. I also imagine someone picked up a frame that looked like mine and didn't bother to check the prescription.
In all a disappointing experience.
Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it appliied.
I heard of EBD through a friend and decided to check them out after my recent eye exam. I was originally surprised at the prices, and as I kept looking, I was even more surprised at how cute the styles were! They even had the option to add Blue Light filtering, which I did! I decided on the Notting Hill. As a person on the smaller side of the spectrum, the size Small fit my face perfectly. I will definitely buy my next pairs of glasses through EBD.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members