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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it applied.
Subsequently, when my order arrived it was SO WRONG. My progressive eye glasses were the wrong prescription (even though I provided correct information). I could barely see through them! And my "Readers" were progressive when I wanted single focus lenses!
To make matters worse, communication was terrible. I kept receiving emails saying they were sorry I didn't like my "frames". The frames were fine. It was the lenses that sucked!
I'm sure the poor quality in communication is over reliance on automation. I also imagine someone picked up a frame that looked like mine and didn't bother to check the prescription.
In all a disappointing experience.
Would be better if I could sort my wishlist, or move items around to make it easier to compare them. Also, although the discount code indicated to click and it would be applied to my purchase, I eventually had to copy/paste it to get it appliied.
I heard of EBD through a friend and decided to check them out after my recent eye exam. I was originally surprised at the prices, and as I kept looking, I was even more surprised at how cute the styles were! They even had the option to add Blue Light filtering, which I did! I decided on the Notting Hill. As a person on the smaller side of the spectrum, the size Small fit my face perfectly. I will definitely buy my next pairs of glasses through EBD.
I ordered a pair of glasses with Progressive Lens., Because it was not a physical store where I could try on my glasses, I kept my fingers cross until they arrived. When they arrived I tried on the glasses, and I found that the field of vision for reading was too small. I went back and checked the website and learned that eyebuydirect offers a Premium Progressive Lens with a wider field of vision for reading. I called customer service, and they said that they would be delighted to exchange the glasses and all I had to do was pay the $28 difference. Within two weeks, I had my new glasses, and they are perfect. I will go back to eyebuydirect instead of some less expensive companies because of the superior product and service.
The frames are bigger than the images I saw online and the bifocal area is so low it's almost useless. The frames are pretty though so I have decided to keep them.
Easy to order. Website was user friendly.
The try on feature is great. I feel it is pretty close to an accurate look. The glasses seems just a little smaller trying in than in person.
Glasses are beautiful. Never had a problem with EyeBuyDirect. Thank you
Everything was great. Thank you. Great customer service. Excellence through and through.
The process to order the glasses was very simple. Once you have your prescription, it all goes very smoothly. It's great they even offer to show you where you can get presctiption. I also didn't have the prescription when I ordered, so I just ordered plain lensesand took them to my eye doctor and he replaced the plain lensses with my usual prescription.
If you have your prescription it's a great way to save money and time. The only thing is that the "try on camera" option is often far from reality, but that's the deal, I guess.
The process was easy and when I made a stupid mistake with my purchase the person on chat was extremely helpful to correct my mistake.
Loved how fast they arrived and how easy it was to order.
Quick easy checkout, lots of styles to choose from, and prices that are affordable enough so that I can have several pairs of eye glasses to choose from -allowing me to incorporate fashion. And who doesn't love that?
The website is full of information and choices and is very easy to navigate.
The prices are the best I have seen.
Purchasing glasses from EyeBuyDirect couldn't be easier. Simply go to the website select a style of frame that suites your fancy. Input your prescription information and select the type of lense you prefer. When your finished hit checkout to complete payment and that's it. Then stand by your mailbox and wait it's that fast.
Very good and easy to navigate and good eyeglasses
They look like women's glasses and the progressive lenses go out of focus if I look up or down
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members