On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My doctor buys his glasses here, so I have, too! I have bought my self a pair last year, and I am buying my husband a pair, now. I LOVE my glasses, and I am sure my husband will, too. I bought the clear lenses.
The selection is pretty good and the ordering process hassle free. The fact that these are relatively inexpensive as far as glasses go, affords me the benefit of buying additional pairs to fit my mood/style. ( I get just the basic single lens glasses-that helps keep the price down). So far I'm pleased with the entire buying process.
Always on time delivery... Good products at a good price. Nice selection. Cheaper than even using my own insurance.
I love how you can upload a picture and try them on! I always get the student discount as well. Eyebuydirect is always my number one choice for frames.
That was way too easy... looking forward to receiving my cute, affordable, low maintenance glasses. If they arrive and are actually functional, I will tell everyone I know. Thank you!
Excellent quality, prices are very reasonable. I wish there was a option to ship in a couple of days once order is complete.
So easy to order, love it. I work all the time and EyeBuyDirect made it so convenient. Cutest glasses. Inexpensive. Good quality glasses. I ordered three pair.
Love the ease & professionalism. Customer service is outstanding & I get many compliments on all of my glasses
Really easy to select and order glasses. This is my second time to order from here. I would highly recommend this site to anyone.
I keep coming back to EyeBuyDirect and plan to come back time and time again. Keep allowing for great choices of glasses.
I love being able to find affordable glasses. Wish shipping was faster but overall everything else is perfect.
Cute styles, different looks compared to same old eye doctor office picks, and amazing affordable prices, all sorts of information and tools to help make sure measurement of lenses is accurate for you love, love the site must recommend to everyone
Great prices and very good looking glasses.
Easy to shop and very easy to order. I will definitely order again.
This is the 6th time I try, before I was trying to set a different shipping address from billing address and I know I was doing it right and it wouldnt let me. So it was frustrating, nowthat I bought the glasses I couldnt get the same discounts because promos change, so very frustrating
Website is designed for easy navigation and process is quick and easy. I will definitely recommend this website to friends and family.
Great alternative to some of the name brand brick & mortar stores. Will be shopping again next year.
Although a discount and free shipping were "offered" (for first time customer), neither was available when it came to checkout. Couldn't delete one of two pairs of glasses from the order prior to checkout. Had to go to another computer to place the order. Not a good experience.
Pros:
- Friendly web interface. Details in product information.
- Quality is okay, but good looking frames for under $50.
- Lenses are cheap. Cant' complain at $6.95.
- Variety of styles.
- Fast shipping.
Cons:
- Coupons will never apply on sale products.
- Never offer free shipping. $5.50 is not much, but customers will blindly pay for a mark-up price items and get free shipping. Marketing 101. Look at what Amazon has been doing for years.
My only reason to come back here is because Costco and Zenni did not have the frames I was looking for. If you want a good looking and cheap pair of eyeglasses, this website is a right place. If you are willing to get great quality lenses and frames, go with Costco or Zennioptical.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerry,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your order number or the email address that is associated with your account. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.