business logo of Eyebuydirect

EyebuydirectReviews 3,976

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
398
value
1,285
shipping
1,285
returns
37
quality
1,314
This company does not typically respond to reviews

Instant Feedback

243,427 reviews

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow Avi R.
Unfollow Avi R.
Share Review
Report Review

I've looked for glasses in few online order glasses websites and found EyeBuyDirect the best!. It offers very decent frames quality (and not costly!) with very easy order experience. The frames are presented well with superb photos. Great experience, Thanks!

Date of experience: May 12, 2018
Utah
1 review
0 helpful votes
Follow Pedro S.
Unfollow Pedro S.
Share Review
Report Review

I have purchased a pair for me and I just purchased a pair my wife and son.
[thank you for the SUPERMOM coupon]
Plenty of choices, affordable prices and great user experience.

Date of experience: May 12, 2018
Florida
1 review
0 helpful votes
Follow Samantha L.
Unfollow Samantha L.
Share Review
Report Review

Best bang for your buck... great styles amazing prices love the quality. I won't bu anywhere else. Love these glasses.

Date of experience: May 12, 2018
Texas
1 review
0 helpful votes
Follow Gigi M.
Unfollow Gigi M.
Share Review
Report Review

Easy to use
May 12, 2018

I have ordered from EBD in the past, and I have always been happy with my glasses. Not having vision insurance any longer, I have to look for the best quality at the best price. The website is easy to useeasier than the other online eyeglasses companies. Cant wait to get my new lenses!

Date of experience: May 12, 2018
Illinois
1 review
0 helpful votes
Follow Donna L.
Unfollow Donna L.
Share Review
Report Review

Repeat Customer
May 12, 2018

I've ordered from EyeBuyDirect at least five times before. Always happy with quality and style of the prescription glasses that I have received.

Date of experience: May 12, 2018
Montana
1 review
0 helpful votes
Follow Mylesia W.
Unfollow Mylesia W.
Share Review
Report Review

Great glasses!
May 11, 2018

I love buying from eyebuydirect. Always good quality glasses and their customer service is out of this world. I ALWAYS recommend this website to people when they ask about where to buy glasses. Been buying for over 10 years!

Date of experience: May 11, 2018
Germany
1 review
0 helpful votes
Follow Kristie E.
Unfollow Kristie E.
Share Review
Report Review

Great Experience
May 11, 2018

I have ordered from Eye Buy Direct and gave always been pleased with their products and services. With their prices, you cant go wrong!

Date of experience: May 11, 2018
Poland
1 review
0 helpful votes
Follow KArla G.
Unfollow KArla G.
Share Review
Report Review

Ive been a customer of the EyeBuyDirect since several years. I like "playing" with my look, so I like to have different frames of my optical glasses - thanks to EyeBuyDirect I can have different styles of glasses and match them with the style of my outfit. The glasses are affordable and there are a lot of frames styles, colours, etc. It is also possible to choose different type of lenses, dependently on needs (tinted, with filter, etc.). I also bought glasses for my mom - one pair for reading and another for seeing from a disatence via EyeBuyDirect and she loves them! Also, excellent customer service - once my package with glasses get lost (was supposed to be delivered via USPS...), I contacted customer service and they immediately send me a new pair.

I can really recommend!

Date of experience: May 11, 2018
Georgia
1 review
0 helpful votes
Follow Keith C.
Unfollow Keith C.
Share Review
Report Review

Had to get a second pair. Love them, will order more later for backup. I would recommend buying here verses buying from the big name people.

Date of experience: May 11, 2018
New York
3 reviews
25 helpful votes
Follow jacquie w.
Unfollow jacquie w.
Share Review
Report Review

Eye buy direct doesn't have a ton of options, but the options in glasses they have are pretty top-notch. I've ordered so many pairs because they are so inexpensive... now people think I wear perscriptionless glasses for fashion! Lol But, nope, I just like different glasses for different outfits. Also, my boyfriend wears some pairs, because they really are unisex. Most of my pairs of glasses were like 9 bucks plus about 7 for the lenses. If you measure your face and compare it patiently with the measurement charts, you really get a good grasp on how they'll look on you. Plus, if you don't like them on you, you have two weeks to ask your friends how they look and send them back.

All the glasses come with a microfiber lens cleaning pouch and a pretty high-quality cardboard case. The case is actually nicer than most of my old real glasses cases. This site ships fast, too. It's really great! They give you a little repair kit with each pair, too which comes in handy for everyone else glasses, I haven't had to use them on these glasses at all yet. I have ten pairs from this site, and I'm really happy with them. They're extremely high quality glasses, much better than the ones my insurance would pay for, and MUCH more stylish. Great color options, too!

Date of experience: May 10, 2018
California
1 review
0 helpful votes
Follow Deanna R.
Unfollow Deanna R.
Share Review
Report Review

Fun!
May 11, 2018

I needed new glasses and sunglasses since my prescription changed. I need progressive lenses so glasses get very expensive for me. While looking into online companies I found EyeBuyDirect. I was amazed by the prices and the fact that I could get three pairs of glasses for less than what one pair would cost me at a brick and mortar store was what sold me. I have never had so much fun trying on glasses! The try on feature is great and fun. I hope when the glasses arrive they are everything I am hoping them to be.

Date of experience: May 10, 2018
Missouri
1 review
0 helpful votes
Follow Tracie S.
Unfollow Tracie S.
Share Review
Report Review

Love EyeBuyDirect!
May 11, 2018

Will continue to buy from EyeBuyDirect! Bought my last one's in January last year from you and loved them. The eye doctor's does not like it, but I will not pay the $600 they want for a pair of glasses. Will be back for my next pair. Quick, easy and quality product! Thanks!

Date of experience: May 10, 2018
Peru
1 review
0 helpful votes
Follow Chris N.
Unfollow Chris N.
Share Review
Report Review

Amazing Site
May 11, 2018

I have always paid ridiculous amounts for my glasses and always waited years before getting new ones. This cite is incredible it has affordable prices incredible easy to follow instructions and it is incredible customer service!

Date of experience: May 10, 2018
Kansas
1 review
0 helpful votes
Follow Julia F.
Unfollow Julia F.
Share Review
Report Review

Great prices
May 11, 2018

Easy user interface to work with. Clean layout and easy to understand. Straightforward and detailed without getting confusing

Date of experience: May 10, 2018
North Carolina
1 review
1 helpful vote
Follow Carrie F.
Unfollow Carrie F.
Share Review
Report Review

Good Company
May 11, 2018

I've bought glasses from EBD twice now and each time the experience was really enjoyable - the interface, the styles. But it was the customer service that made me trust them. I got a pair of glasses that didn't fit well and I couldn't get them adjusted at the store. It was way past the grace period, but they still replaced the glasses in a timely manner, with another pair that cost less and refunded the difference. This company is awesome! Clearly they are playing the long game and are here to stay.

Date of experience: May 9, 2018
Margaret W.
Arkansas
1 review
0 helpful votes
Follow Margaret W.
Unfollow Margaret W.
Share Review
Report Review

I wouldn't have ordered online at all if it hadn't been for how easy it was to try on with EyeBuyDirect. Don't have my glasses yet, but I very much liked the shopping process.

Date of experience: May 9, 2018
Illinois
1 review
0 helpful votes
Follow Angela A.
Unfollow Angela A.
Share Review
Report Review

I shall give a final review after I receive my glasses. I hope everything was ordered correctly and I'll have no issues. Love the first time discount!

Date of experience: May 9, 2018
Georgia
1 review
0 helpful votes
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

First Time Buyer
May 11, 2018

Easy Process-1st time ordering glasses on line so we shall see. I am hopeful it will be an overall good experience

Date of experience: May 9, 2018
Louisiana
1 review
0 helpful votes
Follow Scott M.
Unfollow Scott M.
Share Review
Report Review

2nd time user
May 11, 2018

First glasses were too big, but they honored their return policy beautifully. Second time will hopefully be the one.

Date of experience: May 9, 2018
North Carolina
2 reviews
1 helpful vote
Follow Gena H.
Unfollow Gena H.
Share Review
Report Review

I've reviewed before but have a second chance to review. Order glasses in April, page $68 for frames and progressive lenses. Cute frames but extremely flimsy. I wore these glasses off and in alternating with another pair and three months later the frame itself broke. Called Eyebuydirect, was instructed to take a picture and email the picture to them and they would process a replacement pair. Did that, received adequate confirmation and about two weeks later I received my glasses. Ten days later, after wearing them occasionally, they broke in the same manner but on the other side of the glasses. At that point, with that poor flimsy cheap quality, I was done. Their customer service is very good but their products are of very poor quality. Maybe it was the frame, which was called Firefly, that was if questionable quality but I'm not going down that road again with them.

Date of experience: May 9, 2018