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EyebuydirectReviews 3,979

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
399
value
1,285
shipping
1,285
returns
37
quality
1,314
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Florida
1 review
0 helpful votes
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Easy
May 21, 2018

I like buying prescription glasses through EyeBuyDirect because it's easy to do. Much easier than going to a store and waiting, waiting, waiting.

Date of experience: May 20, 2018
Colorado
1 review
0 helpful votes
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I love that you can virtually try on the frames! Also, thank you for the great promotion! It was so easy to find styles that were going to fit my awkward sized face LOL

Date of experience: May 20, 2018
Colorado
1 review
0 helpful votes
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No need to pay high cost from eye glass stores. Just get your prescription and shop here. Have begin using this site for all my family's needs.

Date of experience: May 19, 2018
Texas
1 review
0 helpful votes
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Love, love, love! I can't say enough good things. Got my first glasses and the look, fit and I can see perfectly. The best part, the price! A fraction of what I have spent in the past. Easy peasy to order as long as you have your prescription and enter it exactly. I made a mistake and customer service was great and helped me get it right. Totally on me not them. Love my new glasses and just bought Rx sunglasses.

Date of experience: May 18, 2018
Texas
1 review
0 helpful votes
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Super easy!
May 18, 2018

Really easy to filter by size and shape to find what you want, plus tons of lens options for blue light filtering glasses. Would absolutely recommend!

Date of experience: May 18, 2018
Illinois
2 reviews
0 helpful votes
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Amazing
May 18, 2018

I love this website. They have the best glasses for great prices. Will only buy from here from now on.

Date of experience: May 18, 2018
Texas
1 review
0 helpful votes
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Third order I place with EyeBuyDirect. I am happy with the first and second order and I have yet to have a negative experience. I am glad I became a customer, my only regret, I should've started buy from EyeBuyDirect soonner.

Date of experience: May 18, 2018
Pennsylvania
1 review
0 helpful votes
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My last pair had the bifocal line too high for my preference and I called customer service had a new pair sent out and instructed me to ship improper pair to a non profit then issued me a credit for new ones.

Date of experience: May 18, 2018
Texas
2 reviews
0 helpful votes
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It is rediclous the amount of money the other people charge for glasses so glad I found this site I cant afford the eye exam and the glasses this saves a ton of money

Date of experience: May 18, 2018
California
1 review
0 helpful votes
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Great Value!
May 18, 2018

Love everything except that I wish it was easier to reorder the same pair of glasses that I previously ordered. That's a great problem to have for any retailer! Thanks for a great experience, I'm very happy to be purchasing more glasses!

Date of experience: May 18, 2018
Arizona
1 review
0 helpful votes
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Thank you for making my first time ever experience shopping for glasses the easiest. I especially appreciate the option of inexpensive glasses, I can't wait to get my glasses!

Date of experience: May 17, 2018
California
1 review
0 helpful votes
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So far so good. Just ordered my first pair but my wife has ordered from here before. Exceptional return policy and customer service

Date of experience: May 17, 2018
Maryland
1 review
0 helpful votes
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Pretty happy
May 17, 2018

Hi, so far this has been great, just have to wait for the product and hope the quality is good. Supper easy to use the website.

Date of experience: May 17, 2018
California
1 review
0 helpful votes
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Easy and fast
May 17, 2018

Ordering was easy, price was good and when I get the frames we will see about the quality. So far pleased with the convenience.

Date of experience: May 17, 2018
District of Columbia
1 review
0 helpful votes
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I have purchased from you before and I find that you have good variety of lenses and frames I would definitely recommend to all my friends and family.

Date of experience: May 16, 2018
Tennessee
1 review
1 helpful vote
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So far, so good!
May 16, 2018

I will have more to say after my glasses arrive. But in the meantime, the process of ordering was very straight forward and the person who answered my questions was very courteous.

Date of experience: May 16, 2018
Washington
1 review
0 helpful votes
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Ordered discount frames (saved about $10) but wasn't able to apply any more discounts because I didn't spend more than $90. I only spent $50 but the deal was great. I got a new prescription, so wanted new glasses. If you don't have your pupillary distance, get that before you shop.

Date of experience: May 16, 2018
California
1 review
1 helpful vote
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Large variety of frames to choose from. Easy to browse and navigate the site. Price is at least 70% less than going to the optician.

Date of experience: May 16, 2018
New Jersey
1 review
0 helpful votes
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Lousy site
May 13, 2018

It was difficult getting the credit card info into the site. Had to re-edit several times for name & credit card info. NOT USER FRIENDLY. Need a better web master.

Date of experience: May 13, 2018
North Carolina
1 review
0 helpful votes
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Being on the bigger side it can be difficult to find styles that match my style but eyebuy direct does have a great selection for me but I did wish they did have more simple fames but the fames comr the way they look which is hard to say about other places.

Date of experience: May 13, 2018