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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I really like the site and the quality of the glasses... ordering a second pair! The site was easy to navigate, and the overall experience was a very good one! You have a customer for the long haul! Thank you!
I found the website cumbersome and hard to work. I could not find information easily for the smallest of reasons. For example, I didn't know that all sunglasses came with uv tinting. I also didn't like the way it forced certain actions. For example, when I selected PayPal it forced me to pay 30 for shipping! However, with a master card it was free. I purchased glasses on line for the first time from another site. I only hope I"m as satisfied with my glasses as I was with my last purchase. With the way I have to navigate the site I'm beginning to wonder
Great customer service, good quality glasses, easy to use website. My household has purchased at least 15 pairs from the site and have had great luck.
Website won't let me get this, won't let me get that. One frame (Chilling) wouldn't allow bifocals, but another frame (Bright Side) the same size and lens material did. But it was nearly impossible to find because although it prompted me to filter for the bifocal prescription, the filtering didn't work because it kept showing me the first frame that wouldn't work with bifocals.
Then it coerced me to upgrade to 1.59 index lens material and offered me free UV coating, but it charged me for the UV coating anyway. This is fraudulent business: it's called "bait and switch".
Then the web site interface offered no "confirm/accept" button on the lens and coating selection the way it does for other choosing pages and I spent five or ten minutes trying to figure out what to do before I just hit "add to cart" and verified that it had recorded all my selections in the last screen.
The order screen doesn't reflect the default included coatings so I have no way of knowing whether they'll really apply them, nor do I have a record that I actually even ordered them.
I've been complaining about these same problems for three or four years running and they do NOTHING to fix them. They just keep adding more complexity and less selection and higher cost.
Oh, and I did try to get help for these issues, and the chat put me on a perpetual hold. It kept saying my wait time was 3 minutes 23 seconds, and repeated that same number every two minutes for a half an hour until it finally gave up.
It's almost to the point where it's so expensive that I'm going to take my business elsewhere to avoid the constant hassle that using this site causes.
In fairness, and to justify the stars that I gave it, my glasses have always been made well and come on time. Once (among the 10 or 15 glasses I've ordered over the years for myself and my family) a frame was broken and they promptly put in a free replacement order.
I just wish they would fix their darn web site and stop jerking around the customers with limited selection and "gotchas" with bifocal and polarization limitations.
Very good prices and good website. I hope the product is equally as good. I cannot wait for them to come in because I lost mine in the ocean.
Great website! Had very concise and effective video tutorials on things I didn't know/never heard of (What's a PD? What exactly does my eyeglass prescription even mean?). Helped me along with my first order online of eyeglasses
I have never had an issue with this company and have bought more than 15 pairs of glasses from them! If you want glasses for different outfits or different styles, this is the place to buy, without spending a fortune!
I was happy with the process. I liked the try on feature
It seemed to work well on my phone. I think everything will well and i will know for sure when I get my glasses.
I have several pairs of glasses from this site. Its easy to order and free shipping. Love the selection and savings.
These are great glasses wear them all the time just ordered my prescription sunglasses can't wait to get them
I am so glad there is an alternative to the over priced glasses that seem to dominate the market. The glasses and sunglasses I got fit me perfectly. No adjustments needed. Super easy to make the purchase. Now my teenager lost his glasses and it's okay because we can replace them for less than $50!
I found the eyeglasses I need, chose the lenses, entered the prescription and paid. Simple. Good selection at competitive prices.
I tried to use the site on my phone. I got all the way through, until the shipping. It would not let me get pass the shipping to enter my payment. The payment part was all greyed out, even after selecting a shipping method.
Other than that the glass seem to be reasonable price. We will see if they were worth it when I get them. I ordered prescription sun glasses. I hope they don't take long to get here.
The representative gave me a better coupon code when mine didn't apply to all items. Very quick and helpful response. Thanks, Cynthia!
Ive ordered about 6 pair of prescription glasses and always great service. With prescription and CC saved my order took less than 5 minutes. Watch for great discounts and pay hundreds less than retail name brand glasses.
I bought similar style glasses few weeks ago but the glasses didn't not stand up to its expectation and the manufacturing was so bad that I had to send it back. The second pair with another company I bought was great but I didn't like the frame, I am hoping this turns out to be that pair.
Thanks
Zynall A Kumar
I bought myself 2 pair of glasses for under half the price I used to pay for 1 pair. I knew I would be purchasing glasses from Eye Buy Direct for my children.
EyeBuyDirect seems to have quality glasses with many options for your lens and cool try on function so you can order online and see what it'd look like in person. Also, great money back guarantee! Thanks. Wish the sunglass transition lens came in blue, but that's okay, maybe not possible at this point.
Have not received glasses yet so I'm not sure how good the quality is but the site was easy navigate
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members