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EyebuydirectReviews 3,982

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
400
value
1,285
shipping
1,285
returns
37
quality
1,314
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Mexico
1 review
0 helpful votes
Follow anna l.
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I love using eyebuydirect there is so many different styles for so much less money than if i was to buy from the eye doctor office

Date of experience: June 7, 2018
Texas
1 review
0 helpful votes
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I ordered polarized prescription sunglasses a few weeks ago. They arrived within 14 days, just as I ordered them. I am very happy with them. I don't have a complicated prescription. Just ordered plain polarized sunglasses for my husband, as they look like more expensive ones, but I can customize them.

Date of experience: June 7, 2018
Wisconsin
1 review
0 helpful votes
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My husband broke his nose as a youngster and has a bump and wide part where glasses would "sit". We are left to check each pair of eyeglasses to find the width of the bridge. I called and was give two pairs of glasses with the width we were looking for, found one of them wouldn't accept the prescription that was needed. Found another pair, hope the bridge works even though it's narrower, but has the nose pads to give some flexibility for satisfactory wearing.

Date of experience: June 6, 2018
Texas
1 review
0 helpful votes
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I'VE BEEN A CUSTOMER FOR 6 YEARS. I AM ALWAYS VERY SATISFIED WITH THE SERVICE, PRICE AND QUALITY. I RECOMMEND EYEBUYDIRECT TO EVERYONE I KNOW!

Date of experience: June 6, 2018
Texas
1 review
0 helpful votes
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Two glasses shipped for $40 is a great deal. Plus I love the styles I chose. The picture uploading to try on frames was easy and accurate. The site has a good layout and is easy to navigate. Happy with my purchase. Thank you!

Date of experience: June 6, 2018
Oklahoma
1 review
0 helpful votes
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I love buying my eyeglasses through eyebuydirect. They are so affordable, it allows me to use my insurance to get my contacts free. :)

Date of experience: June 6, 2018
Kansas
1 review
0 helpful votes
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Easy to order
June 6, 2018

Easy to order what you want, only just wish had more frams to choose from, like the way putting in my Rx. Is easy to do. No where does it say how long it will take to get glasses done before they are shiped.

Date of experience: June 6, 2018
Illinois
1 review
0 helpful votes
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Going to the eye doctor to buy glasses is inconvenient and unnecessarily expensive! I'm so glad I've found this website. It was easy to navigate and very self-explanatory. In my experience: it IS user friendly. They even have helpful tips (the? Buttons) to help you and answer any questions. They have a GREAT selection of frames and very reasonable prices. I'll definitely be coming back!

Date of experience: June 6, 2018
Florida
1 review
0 helpful votes
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Easy Purchase
June 6, 2018

Was easy to navigate and order prescription glasses. If you guys could improve something, more pictures would be nice

Date of experience: June 6, 2018
Georgia
1 review
0 helpful votes
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Excellent
June 4, 2018

I absolutely love this company! I have been using it since 2012 and it just gets better and better.

Date of experience: June 4, 2018
Wyoming
1 review
0 helpful votes
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Easy to Order
June 4, 2018

I loved how easily i could navigate the website, and so much less expensive than visiting a retailer! I can't wait to receive my order, and will tell everybody about this website if they are correct.

Date of experience: June 4, 2018
Pennsylvania
1 review
0 helpful votes
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So happy.
June 4, 2018

I was hesitant at first to purchase glasses without trying them on in a store. I purchased one pair and loved them so much and so happy with the quality that i just purchased two more. Thank you so much!

Date of experience: June 4, 2018
Ohio
1 review
0 helpful votes
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Awesome!
June 4, 2018

So easy to order. Great selection. Love the deals, special offers, etc. Saved more than $500. Thanks so much!

Date of experience: June 4, 2018
Tennessee
1 review
0 helpful votes
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I've had at least 2 cards hacked - one of them only ever used for glasses on this site. And, the other just recently used. Too bad.

Date of experience: June 4, 2018
New York
1 review
0 helpful votes
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OBSESSED
June 4, 2018

This is my third order from EyeBuyDirect and I love every pair I've received. I have told so many people about this company and they're obsessed now too. The deals are unbeatable and the frames are beautiful. Thank you for this awesome site!

Date of experience: June 4, 2018
Tennessee
2 reviews
0 helpful votes
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Great Selection!
June 4, 2018

I love the glasses from here. Affordable, great choices and get them fairly quick! I have ordered many different colors, the most important is to pay attention to the size, small, medium, or large, try them on, they are even better in person! Love this company!

Date of experience: June 4, 2018
Tennessee
1 review
0 helpful votes
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Great
June 2, 2018

I love eyebuydirect. I get all my son's replacement glasses from here when he goes through the two pair insurance pays for. Plus I order my glasses every year through y'all.

Date of experience: June 2, 2018
California
1 review
0 helpful votes
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Good prices
June 2, 2018

Best prices on net. Easy to use site. Frames break easily. Glad they take PayPal. Will purchase again.

Date of experience: June 1, 2018
Arizona
1 review
1 helpful vote
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Easy to Use
June 1, 2018

Considering I haven't received the glasses yet it's hard to evaluate EyeBuyDirect. Having past work experience in fitting frames I'm curious how they'll know where to place the progressive lens. When I did frame fitting we had to mark exactly where the pupil was on the frame display lens or measure from the bottom of the frame to the pupil. I think their 'Try On' feature is great. The main reason I chose this company is the money back guarantee. This is my first attempt at progressive lens and I didn't find anyone else who could offer anything more than replacing the lens for single vision (then I'm out the added $$ spent for progressive lens). If I can update review after receiving glasses I shall do.

Date of experience: June 1, 2018
Nevada
1 review
0 helpful votes
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So far so good
June 1, 2018

This website was super easy to navigate, happy about PD ruler print out didn't have anything on my prescription about that, an awesome selection of frames, love their return policy.

Date of experience: June 1, 2018