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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love using eyebuydirect there is so many different styles for so much less money than if i was to buy from the eye doctor office
I ordered polarized prescription sunglasses a few weeks ago. They arrived within 14 days, just as I ordered them. I am very happy with them. I don't have a complicated prescription. Just ordered plain polarized sunglasses for my husband, as they look like more expensive ones, but I can customize them.
My husband broke his nose as a youngster and has a bump and wide part where glasses would "sit". We are left to check each pair of eyeglasses to find the width of the bridge. I called and was give two pairs of glasses with the width we were looking for, found one of them wouldn't accept the prescription that was needed. Found another pair, hope the bridge works even though it's narrower, but has the nose pads to give some flexibility for satisfactory wearing.
I'VE BEEN A CUSTOMER FOR 6 YEARS. I AM ALWAYS VERY SATISFIED WITH THE SERVICE, PRICE AND QUALITY. I RECOMMEND EYEBUYDIRECT TO EVERYONE I KNOW!
Two glasses shipped for $40 is a great deal. Plus I love the styles I chose. The picture uploading to try on frames was easy and accurate. The site has a good layout and is easy to navigate. Happy with my purchase. Thank you!
I love buying my eyeglasses through eyebuydirect. They are so affordable, it allows me to use my insurance to get my contacts free. :)
Easy to order what you want, only just wish had more frams to choose from, like the way putting in my Rx. Is easy to do. No where does it say how long it will take to get glasses done before they are shiped.
Going to the eye doctor to buy glasses is inconvenient and unnecessarily expensive! I'm so glad I've found this website. It was easy to navigate and very self-explanatory. In my experience: it IS user friendly. They even have helpful tips (the? Buttons) to help you and answer any questions. They have a GREAT selection of frames and very reasonable prices. I'll definitely be coming back!
Was easy to navigate and order prescription glasses. If you guys could improve something, more pictures would be nice
I absolutely love this company! I have been using it since 2012 and it just gets better and better.
I loved how easily i could navigate the website, and so much less expensive than visiting a retailer! I can't wait to receive my order, and will tell everybody about this website if they are correct.
I was hesitant at first to purchase glasses without trying them on in a store. I purchased one pair and loved them so much and so happy with the quality that i just purchased two more. Thank you so much!
I've had at least 2 cards hacked - one of them only ever used for glasses on this site. And, the other just recently used. Too bad.
This is my third order from EyeBuyDirect and I love every pair I've received. I have told so many people about this company and they're obsessed now too. The deals are unbeatable and the frames are beautiful. Thank you for this awesome site!
I love the glasses from here. Affordable, great choices and get them fairly quick! I have ordered many different colors, the most important is to pay attention to the size, small, medium, or large, try them on, they are even better in person! Love this company!
I love eyebuydirect. I get all my son's replacement glasses from here when he goes through the two pair insurance pays for. Plus I order my glasses every year through y'all.
Best prices on net. Easy to use site. Frames break easily. Glad they take PayPal. Will purchase again.
Considering I haven't received the glasses yet it's hard to evaluate EyeBuyDirect. Having past work experience in fitting frames I'm curious how they'll know where to place the progressive lens. When I did frame fitting we had to mark exactly where the pupil was on the frame display lens or measure from the bottom of the frame to the pupil. I think their 'Try On' feature is great. The main reason I chose this company is the money back guarantee. This is my first attempt at progressive lens and I didn't find anyone else who could offer anything more than replacing the lens for single vision (then I'm out the added $$ spent for progressive lens). If I can update review after receiving glasses I shall do.
This website was super easy to navigate, happy about PD ruler print out didn't have anything on my prescription about that, an awesome selection of frames, love their return policy.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo