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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love eye buy. The representative was such a huge help to me. I was ordering 5 pairs of glasses and it took a lot of Julies time. But she was wonderful! Thank you so much!
I always buy my glasses here I have purchased a total of 6 in different email address, forgot my password so created a new one... Just ordered a new pair cant wait for them to arrive.
Very good prices and good selection frames. All options are available. Is my second pair and is good shopping experience
It was so easy picking out glasses, everything was pretty straight forward. I loved being able to see what the glasses looked like on me before anything. Cant wait to get my glasses
Your website was very easy to use. I like that it was clear, without any hidden costs. I'm looking forward to getting my glasses, and possibly ordering more. Thank you!
I am writing this review prior to receiving the glasses, the ordering process was nice and easy. Good selection, good prices and easy to understand.
I love your glasses. They are so easy to order and are delivered quickly. The only reason I didn't give you 5 stars is because I have had a screw fall out and couldn't find it. An extra screw would be great since you give me a screwdriver to keep them tightened.
These glasses are beautiful and it was very easy to input my prescription to order. I can't wait to put them on!
I love the frames but was disappointed that I could not customize the tint to the way I like. With 10% tint for indoor use. But other wise love the selection of frames.
I have now bought 4 pairs of glasses from EBD and i LOVE every single pair! I have terrible eyesight and glasses normally cost me $400+ when i get them through lense crafters or even walmart. I spent $80 on two pairs when the had the BOGO sale! Always satisfied!
Ordered my first pair about a month ago and love them! I have always loved contacts but since ordering from here I hardly ever wear them, I'm always wearing my glasses now! Just ordered another pair! Can't wait to get them!
Just bought new glasses, this is my third order, paid less for a pair of everyday use and sunglasses than I would pay for a single pair from eye doctor.
I'm honestly surprised how easy it was to order glasses!
Super affordable too. :) Now to wait for my new glasses to come in.
GREAT OPTIONS, GREAT PRICES, EXCITED TO GET THEM IN THE MAIL. THANK YOU FOR SUCH A WONDERFUL EXPERIENCE.
Saved me so much money, and my order shipped to me so quickly! I got my prescription lenses, the frames I wanted, anti-glare coating, and shipping/handling for under $50! My glasses are so cute!
I've been getting my glasses from EyeBuyDirect since 2015. Inexpensive, good looking frames delivered right to your door. I'll shout it from the rooftops how much I love their products and service.
LOTS OF OPTIONS AT GREAT PRICES! This is the e
3rd order weve made for both prescrition reading and sunglasses. Weve also referred family who have also purchased.
Just bought another pair from EyeBuyDirect after a tester pair to check out their product. Couldn't be happier with the product, customer service, and selection for a great price. The pair I bought are now my main glasses and with sunglasses on the way, I'm pretty stoked.
I have been using eyebuydirect since 2011. I am happy with there prices and styles. I would love to see an easier way of reordering previous orders as long as the style of frames is still available.
Amazing customer service, great quality lenses for a great price! I have so much trouble getting my script right and the customer service has been so quick and thorough. I love the styles they have and the lenses are so affordable! There are sales often and a great student discount!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo