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EyebuydirectReviews 3,982

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
400
value
1,285
shipping
1,285
returns
37
quality
1,314
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New York
1 review
0 helpful votes
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I love eye buy. The representative was such a huge help to me. I was ordering 5 pairs of glasses and it took a lot of Julies time. But she was wonderful! Thank you so much!

Date of experience: June 15, 2018
California
1 review
0 helpful votes
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Excellent
June 15, 2018

I always buy my glasses here I have purchased a total of 6 in different email address, forgot my password so created a new one... Just ordered a new pair cant wait for them to arrive.

Date of experience: June 15, 2018
Arizona
1 review
0 helpful votes
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Very good prices and good selection frames. All options are available. Is my second pair and is good shopping experience

Date of experience: June 15, 2018
California
1 review
0 helpful votes
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It was so easy picking out glasses, everything was pretty straight forward. I loved being able to see what the glasses looked like on me before anything. Cant wait to get my glasses

Date of experience: June 12, 2018
Maryland
1 review
0 helpful votes
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Your website was very easy to use. I like that it was clear, without any hidden costs. I'm looking forward to getting my glasses, and possibly ordering more. Thank you!

Date of experience: June 12, 2018
Colorado
1 review
0 helpful votes
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I am writing this review prior to receiving the glasses, the ordering process was nice and easy. Good selection, good prices and easy to understand.

Date of experience: June 12, 2018
Utah
1 review
0 helpful votes
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Great Glasses!
June 12, 2018

I love your glasses. They are so easy to order and are delivered quickly. The only reason I didn't give you 5 stars is because I have had a screw fall out and couldn't find it. An extra screw would be great since you give me a screwdriver to keep them tightened.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
Follow Kimbalyn C.
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These glasses are beautiful and it was very easy to input my prescription to order. I can't wait to put them on!

Date of experience: June 12, 2018
Massachusetts
1 review
0 helpful votes
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Love the frames
June 12, 2018

I love the frames but was disappointed that I could not customize the tint to the way I like. With 10% tint for indoor use. But other wise love the selection of frames.

Date of experience: June 12, 2018
Connecticut
1 review
0 helpful votes
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Amazing
June 11, 2018

I have now bought 4 pairs of glasses from EBD and i LOVE every single pair! I have terrible eyesight and glasses normally cost me $400+ when i get them through lense crafters or even walmart. I spent $80 on two pairs when the had the BOGO sale! Always satisfied!

Date of experience: June 10, 2018
Washington
1 review
0 helpful votes
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So far so good!
June 11, 2018

Ordered my first pair about a month ago and love them! I have always loved contacts but since ordering from here I hardly ever wear them, I'm always wearing my glasses now! Just ordered another pair! Can't wait to get them!

Date of experience: June 10, 2018
Pennsylvania
1 review
0 helpful votes
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My review
June 11, 2018

Just bought new glasses, this is my third order, paid less for a pair of everyday use and sunglasses than I would pay for a single pair from eye doctor.

Date of experience: June 10, 2018
Colorado
1 review
0 helpful votes
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Easy Process
June 11, 2018

I'm honestly surprised how easy it was to order glasses!
Super affordable too. :) Now to wait for my new glasses to come in.

Date of experience: June 9, 2018
Maine
1 review
0 helpful votes
Follow Kadie S.
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GREAT OPTIONS, GREAT PRICES, EXCITED TO GET THEM IN THE MAIL. THANK YOU FOR SUCH A WONDERFUL EXPERIENCE.

Date of experience: June 9, 2018
Missouri
1 review
0 helpful votes
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Great!
June 9, 2018

Saved me so much money, and my order shipped to me so quickly! I got my prescription lenses, the frames I wanted, anti-glare coating, and shipping/handling for under $50! My glasses are so cute!

Date of experience: June 9, 2018
Texas
1 review
0 helpful votes
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I've been getting my glasses from EyeBuyDirect since 2015. Inexpensive, good looking frames delivered right to your door. I'll shout it from the rooftops how much I love their products and service.

Date of experience: June 9, 2018
California
1 review
0 helpful votes
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LOTS OF OPTIONS AT GREAT PRICES! This is the e
3rd order weve made for both prescrition reading and sunglasses. Weve also referred family who have also purchased.

Date of experience: June 8, 2018
Colorado
1 review
0 helpful votes
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Just bought another pair from EyeBuyDirect after a tester pair to check out their product. Couldn't be happier with the product, customer service, and selection for a great price. The pair I bought are now my main glasses and with sunglasses on the way, I'm pretty stoked.

Date of experience: June 7, 2018
Illinois
1 review
0 helpful votes
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I have been using eyebuydirect since 2011. I am happy with there prices and styles. I would love to see an easier way of reordering previous orders as long as the style of frames is still available.

Date of experience: June 7, 2018
Virginia
1 review
0 helpful votes
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Amazing Company!
June 7, 2018

Amazing customer service, great quality lenses for a great price! I have so much trouble getting my script right and the customer service has been so quick and thorough. I love the styles they have and the lenses are so affordable! There are sales often and a great student discount!

Date of experience: June 7, 2018