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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love it. Prices are so great I thought it was a scam but now I am on my third pair and am planning on buying more! Returns are super easy and customer service is wonderful.
I just ordered my first pair, so we'll see! I'm pleased with the selection and the ease of ordering. I'm still sort of skeptical, since it seems weird to order prescription eyeglasses without trying them on.
My experience with the site was a little difficult, the person I spoke with kept breaking up, however we got thruogh it. The person on the other end was berry helpful, she walked me through how to set up my account in order to purchase my frames. I will be letting all my eyeglass wearing friends/family about this site, keep up the good work
Have tried 2 times before and they were not correct. Maybe this time. Thanks
Are you glasses processed in austin or overseas?
I can try all the different styles I wanna without breaking the bank! Everyone on my family owns a pair of glasses from eyebuyditect and we will always come back for more.
I just placed my first order and the site was helpful and easy to use. And you can't beat the prices. I haven't received my order yet so more to come on the quality but if I don't like the glasses or feel they are not good quality, I can return them within 14 days for a full refund.
I have had nothing but great experiences with eyebuydirect.com
I cannot imagine getting my glasses any other way.
You have a nice selection but I would like to see glasses with sun shades attachments to them. I really like some of the style of frames.
Last eyeglasses ordered was in 2012. They are still great, but my prescription has changed. I love buying from EyeBuyDirect. Its much better to buy durable, attractive and awesome eyeglasses for a fraction of the cost of Eyeglass stores. I would much rather spend the extra $$$ saved on myself or my grandchildren.
The website is very user friendly. I purchased a pair. I am nervous that they will not fit, but the return policy is very impressive! Here's to hoping they fit wonderfully!
Good prices, but had problems with screens flipping. Not real user friendly at times. I am sure that it will be easier next time with saved info.
This is the second pair I've purchased, and I appreciate a retailer that offers very affordable eyewear. I've not been able to beat the cost, so far.
The process to choose a pair of glasses was a breeze. The website also provided easy to understand information on fitment such as the size (S, M or L) depending on your frame width.
Haven't gotten my glasses yet but the prices was fast and simple. And I like how we can take a pic and see how it would look on you before buying
I tried 10x to checkout with a separate billing address, and the site would not allow it. It also wouldn't let me use the new customer code. I was forced to ship the glasses to a inconvenient address. Very disappointed.
I am in need of new sunglasses as I have had my current pair for far too long. EyeBuyDirect had the best prices for the cutest styles, I wish I could get more!
Let see how they work never order before and could not get the discount but we will see how there work
Awsome! Very simple and convenient. Great styles, awsome variety of glasses for both men and women. I love the feature that allows you to upload a picture of yourself and place the fame onto your face to give you an idea of what you would look like.
Taking your picture and seeing the glasses on your face is a great way to see how you look.
Best price and really nice frames makes it easy to spend your money and time
This is my forth time buying here and I have not been disappointed
Way to go eye buy
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo