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EyebuydirectReviews 3,973

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
397
value
1,285
shipping
1,285
returns
37
quality
1,314
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California
1 review
0 helpful votes
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Love it. Prices are so great I thought it was a scam but now I am on my third pair and am planning on buying more! Returns are super easy and customer service is wonderful.

Date of experience: April 27, 2018
Utah
1 review
0 helpful votes
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So far, so good
April 29, 2018

I just ordered my first pair, so we'll see! I'm pleased with the selection and the ease of ordering. I'm still sort of skeptical, since it seems weird to order prescription eyeglasses without trying them on.

Date of experience: April 27, 2018
New York
1 review
0 helpful votes
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My experience with the site was a little difficult, the person I spoke with kept breaking up, however we got thruogh it. The person on the other end was berry helpful, she walked me through how to set up my account in order to purchase my frames. I will be letting all my eyeglass wearing friends/family about this site, keep up the good work

Date of experience: April 27, 2018
Texas
2 reviews
0 helpful votes
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Cross fingers
April 23, 2018

Have tried 2 times before and they were not correct. Maybe this time. Thanks
Are you glasses processed in austin or overseas?

Date of experience: April 23, 2018
Virginia
1 review
0 helpful votes
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Budget friendly
April 23, 2018

I can try all the different styles I wanna without breaking the bank! Everyone on my family owns a pair of glasses from eyebuyditect and we will always come back for more.

Date of experience: April 23, 2018
New York
1 review
0 helpful votes
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First time buyer
April 23, 2018

I just placed my first order and the site was helpful and easy to use. And you can't beat the prices. I haven't received my order yet so more to come on the quality but if I don't like the glasses or feel they are not good quality, I can return them within 14 days for a full refund.

Date of experience: April 23, 2018
California
1 review
0 helpful votes
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5 STARS ALL THE WAY!
April 23, 2018

I have had nothing but great experiences with eyebuydirect.com

I cannot imagine getting my glasses any other way.

Date of experience: April 23, 2018
Virginia
2 reviews
0 helpful votes
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Good buy
April 23, 2018

You have a nice selection but I would like to see glasses with sun shades attachments to them. I really like some of the style of frames.

Date of experience: April 23, 2018
Massachusetts
1 review
0 helpful votes
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Positive
April 23, 2018

Last eyeglasses ordered was in 2012. They are still great, but my prescription has changed. I love buying from EyeBuyDirect. Its much better to buy durable, attractive and awesome eyeglasses for a fraction of the cost of Eyeglass stores. I would much rather spend the extra $$$ saved on myself or my grandchildren.

Date of experience: April 23, 2018
Arkansas
1 review
0 helpful votes
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Easy to order
April 23, 2018

The website is very user friendly. I purchased a pair. I am nervous that they will not fit, but the return policy is very impressive! Here's to hoping they fit wonderfully!

Date of experience: April 23, 2018
Georgia
1 review
0 helpful votes
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Good prices, but had problems with screens flipping. Not real user friendly at times. I am sure that it will be easier next time with saved info.

Date of experience: April 23, 2018
Missouri
1 review
0 helpful votes
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This is the second pair I've purchased, and I appreciate a retailer that offers very affordable eyewear. I've not been able to beat the cost, so far.

Date of experience: April 23, 2018
Nevada
1 review
0 helpful votes
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Ebd
April 19, 2018

Great, love their styles and the price! Accurate prescription, love that they have promos 90% of the time, quality is amazing.

Date of experience: April 18, 2018
New Jersey
1 review
0 helpful votes
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Simple and fast
April 19, 2018

The process to choose a pair of glasses was a breeze. The website also provided easy to understand information on fitment such as the size (S, M or L) depending on your frame width.

Date of experience: April 18, 2018
Germany
1 review
0 helpful votes
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Very easy to use
April 19, 2018

Haven't gotten my glasses yet but the prices was fast and simple. And I like how we can take a pic and see how it would look on you before buying

Date of experience: April 18, 2018
Virginia
1 review
0 helpful votes
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I tried 10x to checkout with a separate billing address, and the site would not allow it. It also wouldn't let me use the new customer code. I was forced to ship the glasses to a inconvenient address. Very disappointed.

Date of experience: April 18, 2018
Illinois
1 review
0 helpful votes
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I am in need of new sunglasses as I have had my current pair for far too long. EyeBuyDirect had the best prices for the cutest styles, I wish I could get more!

Date of experience: April 18, 2018
Pennsylvania
1 review
0 helpful votes
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First time buyer
April 19, 2018

Let see how they work never order before and could not get the discount but we will see how there work

Date of experience: April 18, 2018
California
1 review
0 helpful votes
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Awsome! Very simple and convenient. Great styles, awsome variety of glasses for both men and women. I love the feature that allows you to upload a picture of yourself and place the fame onto your face to give you an idea of what you would look like.

Date of experience: April 18, 2018
Tennessee
1 review
0 helpful votes
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Taking your picture and seeing the glasses on your face is a great way to see how you look.
Best price and really nice frames makes it easy to spend your money and time
This is my forth time buying here and I have not been disappointed
Way to go eye buy

Date of experience: April 18, 2018