From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered tires and wheels i received them separately not mounted and balance.
Ordered new rims and tires and absolutely love them. Easy to order and came mounted and balanced. Thank you
Was happy with the way everything went until I realized that the company had misrepresented when they would actually deliver product. Had I known this would take over a week to make it less then 65 miles I would have purchased elsewhere. Lesson learned. Don't count on this companies delivery quote to be correct...
Was easy to find what I wanted and ordered it and receiving it quick
Each time on the site has been a pleasant experience. Great products and good prices.
Will do biz with again! Great service and ultra fast shipping.
I will come here over all other sites just because they get my part here early every time and never damaged. The quality is like non other and make my jeep look badass.
Looked up compatibility and said it would fit but was the 4.0 and does not fit
Hey Nate,
If the exhaust does not fit, please feel free to reach out to us. We can work with you on locating the correct item, verifying fitment, and we can also consult our Tech Team for further questions. We look forward to assisting you soon.
Allison
Can't really say anything about a bad experience because I just got my Jeep and now starting my shopping. The 1 thing I can say is they have anything and everything I could possibly need or want.
Great expert with Doug, he helped put my order together and answered all my questions.
Little to no installation instructions, however, the online tutorials and common sense will get you through the installation.
Very good description and installation information provided on the items I ordered.
When looking for upgrades, I can always find good quality options.
Got a call from an agent at 8 pm on a Sunday. Answered my question and dropped the part into my cart for me. Excellent service!
I ordered a set of wheels from Extreme Terrain and the salesman walked me through the process to make sure I had the right parts and everything else I needed for the install. They turned out great, I couldn't be happier with the product and the service.
Everything arrived on time with no damage. Great experience with a great company.
I recently ordered a Bull Bar from a competitor in May and still have not received it, kept on saying it was on back order.( so I canceled the order) I ordered from extreme terrain and received it in a matter of a few days. Awesome service very happy.
Realized right when I clicked purchase that my shipping address was 5 years old. How it was still there after ordering things since then i don't know. I emailed, no response. Did the live chat and was told it's too far into the fulfillment stage to change the address. Even though it was 10-12 hours when I realized no email response. Sadly now I have to go to the old house I lived at 5years ago and ask the resident to let me know when my package arrives.
Hey Mike,
I'm sorry that we were unable to change the shipping address per your request. I will review this with the service agent you chatted with, even though she is correct that the item was already processing. Our change/cancel window is normally very short, typically 30 minutes. However, we are working to improve this process now. I apologize for any inconvenience we caused you by having to retrieve your order from an old address. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
Well between 4 emails asking for a review in less than 24hrs. For a tracking # is even received. Not to mention the product in hand.
Is rather presumably annoying
Hello Michael,
I'm sorry for the marketing emails. You can unsubscribe from any of them by scrolling to the bottom of any email and clicking on the "Unsubscribe from Exclusive Offers" link located there. Following this link will remove you from our email list. You can use the customer portal to check tracking and see estimated ship dates as needed. That portal is orders.extremeterrain.com. I hope that when you receive your product, you can give us a proper updated rating and review. We would greatly appreciate it!
Thank you,
Allison
Only received the bars for my Rhino Rack Vortex system. I called to see about the other items of the rack system I required and was told this should arrive today which is Sunday August 3rd. So far, no complete order yet and it is almost 5 pm?
Hello William,
I see that all items have been delivered and hopefully installed by now. I'm glad FedEx was able to get those items to you on Sunday the 3rd after all. If you require any additional assistance, please feel free to let us know.
Thank you,
Allison
I'm glad we were able to resolve this for you. If you feel the experience has improved, we would really appreciate it if you considered updating your review to reflect that. Your feedback helps us improve — and helps others too!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ed,
I apologize if the item took longer to arrive than expected. I understand your frustration, and I truly am sorry for any inconvenience. I looked into this and see that it sat at a USPS facility in KS for an entire day instead of being in transit; it would have been delivered on August 5th rather than the 6th. Considering when you ordered it and when USPS actually retrieved it, I agree it should have only been a 1 business day turnaround time. Due to this inconvenience, I have issued you promotional credit to use on a future purchase online or over the phone. If you need anything else, please do not hesitate to reach out to us.
Thank you,
Allison