From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered a set of mirrors for my Jeep from this site along with a cell phone holder. When the phone device shipped without the mirrors, I inquired to customer service. I was told they would ship in another week. After three more weeks I asked again and was told 2 more weeks. In all, I waited 10 weeks for the mirrors meaning I couldn't drive with my doors off the whole summer. I only heard from customer service when I initiated an inquiry and I never got a valid response.
In the mean time, Extreme Terrain has bought All things Jeep, another online vendor I use. Needless to say, I've now lost confidence in two vendors. Search for some place that stocks products and buy somewhere that treats customers like they are valued.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members