From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had never used extreme terrain before but I gave them a shot because the part I needed was listed as in stock when others I had used in the past were out of stock. I placed my order and paid with paypal. All was good until the next day I received an email stating the part wasn't in stock was delayed for a month. A month later and no part but I have another email about the shipment being delayed again and another couple emails just like that one. I placed my order on 4/10/2025 and as of now my estimated arrival date for my part is 9/2/2025. I'm out close to 400 dollars waiting on my part that was in stock and ready to ship when the order was placed.
Always easy to deal with and priced right ………………………………. ………….
I purchased a set of 20, not aware that they came in a set of 23. Now I have to purchase another set just so I have the 3 extra I need.
Everything I've ordered so far has been well taken care of of and efficient
Great place to buy accessories for my 2025 Toyota tundra. This is my second order I plan to keep shopping here for my truck
Had questions about 2 different wheels. Mike went through both wheels and explained in detail each wheel.
Todays experience. During my browsing I was led to believe I would be receiving my order by 8/1. When I placed my $320.00 dollar order today I learned I would have to pay shipping to receive it on 8/1.
Hey Roger,
I see that you placed your order on 7/29/2025 and both items are in stock and should be shipping out today. You did qualify for free shipping assuming you are referring to the advertised Get it by date that is on the product page. This is all based on your Zip code and time of purchase, there is still a good chance you could receive this order on 8/1 but I apologize if anything was misleading or confusing. In the meantime you can check your order statues by using the customer portal which is orders.extremeterrain.com. If you need anything else please feel free to let us know.
Thank you,
Allison
I place a large order yesterday, then realized I had forgotten to enter the JULYGIFT2025 promo coupon. I called in to see if your associate could add it to my order. He checked with his supervisor and found out that he could not modify the order. He was able to enter the promo as a separate transaction so I could still get credit for you. He did clarify that the promo items would be shipped separately at a later date. Every time I have had to call in about an item or order, things are handled quickly and to my satisfaction.
Parts were shipped really fast. As soon as order was placed. Order got reviewed that same day and shipped later that afternoon.
Everything I have purchased is an exact fit. Quality for a good price.
Couldn't have asked for a more perfect way to spend my money on a high quality part for my rig. Just perfect!
Always great. Website easy to navigate. Easy check out. Fast delivery
Always an enjoyable experience. Easy to find products. Friendly chat if needed.
It was great got my order fast and it was in good shape when I received it, I love that ExtremeTerrain still sends books out nothing like looking through a book and looking at parts for my 23 tacoma i hope you guys keep this up.
Its very easy site to use easy check out great deals
Items are always as expected I never have a problem with extreme terrain and will order again from them
First and last stop for jeep accessories. Won't be my last order… never is.
Good Customer experience, quality product and shipping service.
Great selection and best prices. Fast shipping and excellent customer service. There is no other choice.
Always have what I want. Looking at gift for my brother.
I have ordered a couple of te from Extreme Terrain and it has always been an easy experience.
Anytime I have needed a part for my Jeep, extreme terrain has had it in stock.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ronnie,
I'm sorry to hear that your order is delayed and backordered and at the time of purchase was advertised as in stock. I completely understand how frustrating this must be. I wish I had better news to share but we can only see what you can and the most recent date the supplier has provided us with is estimated to ship between 9/2-9/5. I'm keeping my fingers crossed that it works out and this is when it ships so you have no more delays. I did issue you promotional credit to use on a future purchase due to this inconvenience. In the meantime please do not hesitate to reach out to us to check the statues or use the customer portal which is orders.extremeterrain.com.
Thank you,
Allison