On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipping was quick two days, box came in good shape and there is adequate protection in the box. Pulled it out and it looks awesome! Huge update from the stock in my opinion. Easy install minus the electrical if you aren't great at it. Make sure to disconnect the battery before doing any electrical! Watch the install video as well as that's helpful, I didn't add a button as I installed it onto my Aux 3 in the jeep for easier access. After completion everything works and looks incredible! Already planning my next purchase!
I put this tent up in a few minutes and on my truck the day after I got it. It looks amazing. I couldn't do it completely alone. Just needed someone to stop the poles from sliding while I bent and inserted the other end, but I am an amateur at this sort of thing. I then blew up the air mattress I bought separately and it fit perfectly. My neighbor came out and yelled over that it looked awesome. Can't wait to use it. I'll add a pic if it lets me.
You send out codes that offer $10 off but they don't work don't send if they will not be accepted it frustrates the buyer and slows the process down
The installation time quoted was 60 minutes but for a first timer it really took 2 solid hours just to get it right
You send out codes that offer $10 off but they don't work don't send if they will not be accepted it frustrates the buyer and slows the process down
The shopping and ordering process was great. Customer reviews are nice, but seeing actual install photos were super helpful. The installation video was outstanding.
Great selection. Great product. All the sizes. Fast shipping
Fast and easy. Like the choices and prices. Great website with a lot to choose from.
Very easy to navigate the tire and wheel packages. Found what I wanted and a good price.
Best site for all things Jeep and great customer service. Shout out to Annette.
Someone had slotted the wrong item in the slot at the warehouse, what I received is not what I ordered but the return so far seems to be easy.
Ordered a front guard grill was exactly like the one that was already on my Jeep, price was good and had it within two days. I'll be using you all for a lot more of my Jeep orders.
My order came in with a defective part, and your company would not replace the piece in question. I was not asking for a replacement order, I just wanted the one piece that was defective. I wasn't trying to get over on anyone, just make my order right. It's costing me about 92.00 dollars a day while my jeep is broken. The hours I work are before the mechanic shop is open and I work till after they are closed, I can't gather the info that's requested by your company. So now I have a broken jeep, losing almost a hundred dollars a day when I use a government vehicle and out of the money I spent with your company. I will never your company again, nor will I recommend your company to anyone. Disgrace for an American company.
I am very sorry to hear about your experience.
I see that you have reached out to our customer service
And have been assisted.
If you have any questions-
Please let me know.
Amy
EXT 1257
Part did not fit I was trying to buy a third brake light for my jeep gladiator said it fit but it was not the one for the to replace the factory light which is what I need
I am very sorry to hear that.
I see that you have spoken with our customer service.
If you have any questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257
Price was right, item was as described and delivery was as stated it would be.
Ordered easily, however Maersk tracking website useless, according to it my shipment is still in Kansas somewhere. Called Maersk helpline after sipment did not arrive on forcast date, was told it was being shpped to wrong tranfer point Jacksonville 6 hours away, and 3rd party shipper would make final delivery, was told they woyld not call beforehand and no signstute required. Called Extreme Terrain and was told that was incorrect and you don't use ny 3rd party shippers and shipment required signature. Called Maersk again and got name of Pensacola airfield 3rd party, they scheduled delivery 3 days late, and it was sucessfully delivered - no signature required.
Installation was not very clear on exactly what softtop parts came off and what stayed. Was very difficult to get holes to line up ad bolts were barely long enough for two top holes at rollbar crossbeam.
I am very sorry to hear about your experience.
I see that you have reached out to our customer service and
Have been assisted. If you have any questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257
Not yet installed but in the box they appear well built. I've enjoyed browsing the products offered by Extreme Terrain.
Ordered a new set of tires, wheels and custom grille for a 2017 Wrangler JK. The ordering process was easy. There were helpful videos that helped me make sure I was getting the right products for my jeep. Tires & wheels came mounted and balanced, so all I had to do was put them on. Shipping was fast. Overall a great experience!
Easy to navigate with a quick check out. Free shipping was nice as well.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
I am so sorry to hear that.
If you have any questions or need assistance-
Please feel free to reach out to our customer service.
We are happy to help.
Amy
EXT 1257