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Extreme TerrainReviews 12,647

4.5

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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 5 days

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49,644 reviews

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Georgia
1 review
0 helpful votes
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Highly recommend
October 30, 2023

Shipping was quick two days, box came in good shape and there is adequate protection in the box. Pulled it out and it looks awesome! Huge update from the stock in my opinion. Easy install minus the electrical if you aren't great at it. Make sure to disconnect the battery before doing any electrical! Watch the install video as well as that's helpful, I didn't add a button as I installed it onto my Aux 3 in the jeep for easier access. After completion everything works and looks incredible! Already planning my next purchase!

Date of experience: October 30, 2023
Florida
1 review
0 helpful votes
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Easy as pie! Exactly what I ordered in a short amount of time.

Date of experience: October 30, 2023
Arizona
1 review
0 helpful votes
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Awesome Tent
October 29, 2023
Updated review

I put this tent up in a few minutes and on my truck the day after I got it. It looks amazing. I couldn't do it completely alone. Just needed someone to stop the poles from sliding while I bent and inserted the other end, but I am an amateur at this sort of thing. I then blew up the air mattress I bought separately and it fit perfectly. My neighbor came out and yelled over that it looked awesome. Can't wait to use it. I'll add a pic if it lets me.

Date of experience: October 29, 2023

Ordering is easy
August 3, 2023
Previous review

Ordering is easy. Returns are easy. Great products.

Date of experience: August 3, 2023
Rhode Island
1 review
0 helpful votes
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Installation real time
October 29, 2023
Updated review

You send out codes that offer $10 off but they don't work don't send if they will not be accepted it frustrates the buyer and slows the process down
The installation time quoted was 60 minutes but for a first timer it really took 2 solid hours just to get it right

Date of experience: October 29, 2023

You send out codes that offer $10 off but they don't...
October 29, 2023
Previous review

You send out codes that offer $10 off but they don't work don't send if they will not be accepted it frustrates the buyer and slows the process down

Date of experience: October 22, 2023
Washington
2 reviews
0 helpful votes
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Excellent
October 29, 2023

Fast shipping great selection of items would order again

Date of experience: October 29, 2023
Louisiana
1 review
0 helpful votes
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2023 Tacoma Step Rails
October 29, 2023

The shopping and ordering process was great. Customer reviews are nice, but seeing actual install photos were super helpful. The installation video was outstanding.

Date of experience: October 29, 2023
Florida
1 review
0 helpful votes
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Great tire cover
October 29, 2023

Great selection. Great product. All the sizes. Fast shipping

Date of experience: October 29, 2023
Florida
1 review
0 helpful votes
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Control Harms
October 29, 2023

Fast and easy. Like the choices and prices. Great website with a lot to choose from.

Date of experience: October 29, 2023
Georgia
1 review
0 helpful votes
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Tire and Wheel package
October 28, 2023
Updated review

Very easy to navigate the tire and wheel packages. Found what I wanted and a good price.

Date of experience: October 28, 2023

Best site for all things Jeep and great customer service
October 22, 2023
Previous review

Best site for all things Jeep and great customer service. Shout out to Annette.

Date of experience: October 22, 2023
Mississippi
1 review
0 helpful votes
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Wrong item shipped
October 28, 2023

Someone had slotted the wrong item in the slot at the warehouse, what I received is not what I ordered but the return so far seems to be easy.

Date of experience: October 28, 2023
Texas
1 review
0 helpful votes
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Alright
November 4, 2023

The openening for the exhaust tip was too small and couldn't suck it up on the exhaust so I had to weld it in

Date of experience: October 28, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that.
If you have any questions or need assistance-
Please feel free to reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Oklahoma
1 review
0 helpful votes
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Ordered a front guard grill was exactly like the one that was already on my Jeep, price was good and had it within two days. I'll be using you all for a lot more of my Jeep orders.

Date of experience: October 28, 2023
North Carolina
1 review
0 helpful votes
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Extremely Disappointed
November 3, 2023

My order came in with a defective part, and your company would not replace the piece in question. I was not asking for a replacement order, I just wanted the one piece that was defective. I wasn't trying to get over on anyone, just make my order right. It's costing me about 92.00 dollars a day while my jeep is broken. The hours I work are before the mechanic shop is open and I work till after they are closed, I can't gather the info that's requested by your company. So now I have a broken jeep, losing almost a hundred dollars a day when I use a government vehicle and out of the money I spent with your company. I will never your company again, nor will I recommend your company to anyone. Disgrace for an American company.

Date of experience: October 27, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I see that you have reached out to our customer service
And have been assisted.
If you have any questions-
Please let me know.

Amy
EXT 1257

Tennessee
1 review
0 helpful votes
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Part ldid not fi had to return
November 3, 2023

Part did not fit I was trying to buy a third brake light for my jeep gladiator said it fit but it was not the one for the to replace the factory light which is what I need

Date of experience: October 27, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear that.
I see that you have spoken with our customer service.
If you have any questions-
Please let me know.
I would be happy to help.

Amy
EXT 1257

Florida
1 review
0 helpful votes
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Price was right, item was as described and delivery was as stated it would be.

Date of experience: October 27, 2023
Florida
1 review
0 helpful votes
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Ordered easily, however Maersk tracking website useless, according to it my shipment is still in Kansas somewhere. Called Maersk helpline after sipment did not arrive on forcast date, was told it was being shpped to wrong tranfer point Jacksonville 6 hours away, and 3rd party shipper would make final delivery, was told they woyld not call beforehand and no signstute required. Called Extreme Terrain and was told that was incorrect and you don't use ny 3rd party shippers and shipment required signature. Called Maersk again and got name of Pensacola airfield 3rd party, they scheduled delivery 3 days late, and it was sucessfully delivered - no signature required.

Installation was not very clear on exactly what softtop parts came off and what stayed. Was very difficult to get holes to line up ad bolts were barely long enough for two top holes at rollbar crossbeam.

Date of experience: October 27, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I see that you have reached out to our customer service and
Have been assisted. If you have any questions-
Please let me know.
I would be happy to help.

Amy
EXT 1257

Colorado
1 review
0 helpful votes
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2012 Tundra Lower Control Arms
October 27, 2023

Not yet installed but in the box they appear well built. I've enjoyed browsing the products offered by Extreme Terrain.

Date of experience: October 27, 2023
Georgia
1 review
0 helpful votes
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Outstanding Experience
October 27, 2023

Ordered a new set of tires, wheels and custom grille for a 2017 Wrangler JK. The ordering process was easy. There were helpful videos that helped me make sure I was getting the right products for my jeep. Tires & wheels came mounted and balanced, so all I had to do was put them on. Shipping was fast. Overall a great experience!

Date of experience: October 27, 2023
Idaho
1 review
0 helpful votes
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A very positive experience
October 27, 2023

Easy to navigate with a quick check out. Free shipping was nice as well.

Date of experience: October 26, 2023
Utah
1 review
0 helpful votes
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Great
October 27, 2023

My order came very fast and was exactly what I ordered

Date of experience: October 26, 2023