On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Came in two separate orders, so I thought I was shorted, however, the next couple of days the second half arrived, and all were good!
Really not happy that I got an open box and didn't fit well on my Jeep I asked customer service and had someone help me and then was supposed to call me back to help me with some things I needed help with never called me back very disappointed
I ordered a soft top for my Jeep new in the box paid $350 got sent one that was wide open and all they wanted to do was give me $75 in store credit or $37 reimbursement with no warranty or able to return it that is not acceptable I will not be shopping anymore there
So far my experience has been great, Scott the sales I keep in contact with has ben great. I send him questions on what I need or might need to help with the build and he IMs me snap shot of what he has found for my build. He's very knowledgeable about the Jeeps in general and quick to respond when I have questions about different products.
GREAT! Fast shipping and wonderful product. The shop that installed them said we got the best there is!
Shipping was next day delivery order parts and haven't even got email about shipping in progress
Hello Manuel,
I was able to locate your order for the Windshield Weatherstrip and Top Seal kit and I see you already have spoken to customer service regarding your review. They issued you a voucher and refunded the standard shipping cost as an appeasement. Again, We apologize for the delay and any inconvenience this may have caused you, if there is anything else we may assist you with please do not hesitate to reach out to us!
Thank you,
Allison
Overall order experience was easy. Do not yet have the product purchased, as it has not had time to arrive at time of this review. Website seems well done and easy to navigate. My main disappointment, is that some of the products are made in china...
Too many emails, I don't have my parts yet and I have received 10 emails try to sell me more stuff.
Shipping was fast. Package was packed tight for shipping. Bolted up great and fit a 12,000lb winch. The JL looks great.
Order arrived as scheduled and product was very good. I will definitely be a repeat customer.
Barricade front bumper seems pretty good although fog lights were a royal pain to bolt in as there is not a lot of room
Item arrived super fast! :) Communication updates were spot on.
Easy easy and right fit. The floor mats form to floor as advertised
I ordered a pair of running boards from ET and received them in record time. Ordered 10/10/24 and received them on 10/14/24. Install went without a hitch, and very easy to install. Solid construction, and solid feel under my feet. Looks really good on the vehicle as well. Love my Sidewinder Running Boards.
Extreme Terrain lets you personalize shopping by putting in your vehicle info. They will give suggestions to items specific for you. That feature is very helpful.
I just bought an older Jeep and been doing lots of research on them. Searching for part after part you guys ALWAYS have what im looking for at the best prices!
Every one was great to talk to and was very helpful and took care of me
I ordered an open package item that described cosmetic damage, ie. Scratched. But it was more than just scratched. The drawer knob had the screw snapped off in it, so I drilled and tapped it. Also the lock mechanism's threads were stripped, so I tapped it as well. There was no key for the lock but I ordered the other drawer and it's key works in the first drawer as well. It is now in functioning condition. Next to install.
Web site was nice to use and find what I was looking for.
This is the third thing I have gotten from Extreme Terrain that was damaged! I have to waste my time and money to send it back without any compensation! I am done ordering from Extreme Terrain!
Hello Richard,
I have located your recent purchase with us for the Tail Light Covers and see you have already spoken to customer service and they have setup a return for replacement for you and your replacement was delivered on 10/22 and we issued you a voucher for the inconvenience. I am sorry to hear that the item arrived damaged unfortunately it looks like it came directly from our supplier to you so I will pass your feedback on to our supplier to check there inventory. I have refunded you the original shipping cost of $3.98 since it did arrive damage and you had to take the time to return the product. Again, we apologize for any inconvenience this has caused you and if there is anything else we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
I was was not happy, when I order sway bar links (2) left and right and also a lift kit for my tacoma. When they got here, a week later, found out the lift kit was for a 07 tundra and two right sway bar links. Called them that Sunday, but all they could do was just take the parts back, but they didn't send me the correct. Just store credit. I am not happy, being this is my only vehicle with kids. Didn't have time to wait on new parts or store credit.
Hello Mitch,
I apologize that you received the incorrect items, unfortunately with this being an open box purchase we do not have replacement parts to send out our only option is to process as store credit refund. I understand the frustration this has caused you being your only vehicle. I see the representative you spoke with via chat issued you a voucher for the inconvenience I have also issued you an additional one and you will receive an email confirming this. If there is anything else you need please do not hesitate to reach out to us.
Thank you,
Allison
I wasn't impressed at all with the item. It looked like something out of the Flintstones. I sent it back the next day after I received it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Gina,
I reached out to you regarding a review you left previously, I left you a voicemail with my extension but have not heard back. I apologize you were not contacted as promised and I would be happy to assist you further if you still need assistance please do not hesitate to give me a call back at EXT 1896.
Thank you,
Allison