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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I have ordered multiple times from this site, including a cat-back exhaust system, front and rear bumpers, Easy and intuitive PLUS Amazing customer service!
Seventh order with Extreme Terrain with another eights orders with their sister site American Trucks. Always responsive, fast and efficient
1st order was a very expensive tool kit that got lost in next day shipping then replacement was out of stock still waiting. Giving 2nd chance on off road Jack using credit for shipping error
Parts are quality. Techs are experienced and helpful. I ordered the wrong part one time. The return was as easy as it gets. While others waited for labels to be downloaded. Fed Ex scanned the QR code and I was out of there in seconds.
The tech was extremely helpful and knowledgable. He found all the parts I needed.
For my friends jeep. But your site makes it easy to navigate and order the right part that he hasn't gotten around to getting yet.
Great Value and easy navigation on the Website / Fast Shipping received my parts in 2 days from order.
I will be coming back to purchase more goodies.
Thank You
Steve in AZ
I recently ordered a set of turn signals for my Jeep from Extreme Terrain. The price was excellent, so I opted to pay an extra $40 for overnight shipping at the last minute because I noticed my current turn signals weren't working. I needed the lights before leaving for a camping trip. Unfortunately, the order wasn't even prepared until the next day, which meant the "overnight" shipping didn't happen at all.
When I checked the tracking, the package was still 3-4 days out. Extreme Terrain refunded the $40 for the extra-fast shipping, but that didn't fix the real issue—I didn't get the lights in time and had to cancel my camping trip—very disappointing experience, especially since I trusted the expedited shipping option for a reason. I'll give them another chance, but I hope they do a better job next time. I'm not mad, but I just thought I should let someone know what happened.
Hello John,
I apologize that you did not receive your order within the timeframe you expected or paid for. I completely understand your frustration and disappointment with us. I see that you reached out to customer service, as you mentioned, and we have refunded your overnight expedited fee and issued you some promotional credit to use towards a future purchase. However, I understand your urgency in needing this essential part. I looked into the order details further and noticed that you placed the order after our cutoff time for the warehouse on Thursday. With the shipping reflecting 1 day, it was delivered on Monday being the next business day instead of Saturday. I apologize again for the inconvenience, and if you need anything else, please feel free to let us know.
Thank you,
Allison
The person I spoke to is very attentive to my questions and answer them all to a T, thank you for a great first time buying experience.
I have ordered parts from Extreme Terrain many times and have always had a very positive experience with them and just like all the other parts I have ordered this light bar came on time and in good shape I like the way it's made and the old school look it gives my jeep
Found what the catalog fantastic. There is something about holding a book, magazine, or catalog in your hand. Found what I wanted quicky online. Simple ordering process.
I ordered the wrong dual steering stabilizer and the gentleman that helped me cancel the order was great. Refund came through next morning and new part already on its way.
Great customer experience and order processing times are much faster than things that ship from an Amazon warehouse. It's a one stop shop for everything Jeep. Hands down the preferred place to shop (especially for clearance items)
Minus one star because of some of their marketing tactics. Competitions and give aways require being subscribed to their marketing emails which can be a little excessive and not very useful
Excellent product, easy/quick install, and amazing sound. Absolutely love the fact of getting purchase credits w/ each purchase. This is the company to purchase from, one veteran to another. Would recommend to all brothers & sisters, go check them out!
The stuff i ordered got here fast. We are disabled veterans and only get paid once a month so i will be buying one thing for my bronco each month from you guys. We look for quality and price and you guys hit the nail on the head, Thank You
We use this website for aftermarket, performance or upgraded parts for vehicles we have at our shop. We have not had any issues with orders, getting parts on time and even when we need returns.
Product still has not arrived but I have received multiple emails asking about my experience. With each email you send, my experience becomes worse and worse and will be sure to mention this when in contact with my offroad group as well as any online forum I'm in. Fix your algorithm and let people decide what they want.
Hey John,
I apologize for the overwhelming number of marketing emails. I completely understand your frustration. You are more than welcome to unsubscribe from them at any time. Additionally, we have a customer portal, which is a great tool to find tracking information, estimated ship dates, and much more. That portal is orders.extremeterrain.com. I hope this helps, and if you need anything else, please feel free to let us know.
Thank you,
Allison
Extreme Terrain has been my go to store for years and they have never disappointed me. Always helpful, with great tech support.
Nathan helped me navigate through getting the correct tail lights and getting the discounts I was trying to apply. He was very friendly and helpful
Why you put something on your jeep and you get rid of the old part or it's been modified and you can't use the old part it's not always easy to take that off and send it back while we were waiting on your other part to be replaced and I've got a lot of junk parts from vendors that you guys deal with. I understand it's not your problem or your issue but you know you're gonna have to give us a little something here every once in a while..
Hey Deana,
I located your account and see that you don't have any returns with us besides a total of 2, so I'm thinking you are providing us feedback on prior experiences or just in general. Either way, we appreciate you taking the time to share how you feel about our return process. I apologize for any inconvenience the return process has caused you, and if you ever find yourself in need of a product ASAP, let us know! Reach out to us; we will absolutely work with you and do what we can for you.
Thank you,
Allison
Always fantastic customer service. All issues have been resolved. I have spent thousands of dollars with this company and really like that they give the open box sales options.
I ordered and paid for two seats and received only one? There is no email or packing slip saying how many, so I know one is coming at a different time? No back-order information? Nothing but FedEx saying your order is delivered?
Hello Doug,
I apologize that you only received one seat instead of the two you purchased. I located the order and see that one tracking number shows no movement or scans via FedEx since the label was created. I reached out to you via email notifying you that I have started the lost package claim for you. In the future, please reach out to us as soon as possible to avoid any delays with the lost package claim process. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
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HI Lucas,
Thank you for your comments regarding your order for the Motley Industries Jeep Tool Roll Kit; 83-Piece. We do apologize for the issues you have experienced with the original order and the initial replacement order. We show both of these shipped, but then there was no movement after they left our warehouse, We understand this can be a frustrating experience for you. We do show that we are preparing a new kit to be sent to you. Once there is tracking on the order we will send this information to you. Due to this situation, we added a $25 promotional credit to your account. This credit is good until 3/31/2026 and can be used on a future purchase. Lucas, we do appreciate your understanding of this situation and we are working on getting this item shipped to you. If you have any additional questions or concerns please do not hesitate to contact us.
Thank you,
Amy