Express

Returning a blouse that did not fit as it should have was a major hassle and will deter me from shopping at Express.com again. The blouse was cut weird and was not flattering at all. It did not look like the picture when it went on. I spoke to customer service when I couldn't find the instructions to return it. The rep told me I could go to a store to return it to avoid having $7 deducted from the purchase price. I traveled to 2 stores for the return both turned me away saying I had to mail it back because the customer service rep I spoke to had already processed it for mail back return.

The clothes came fine. It is the double charge scam they are trying to pull. I called them and they told me it was a preauthorization. I said no you already charged my card last week and now you are trying to charge my card again. As I see this is what they do as per below reviews. I have now had to email them my statement showing they already got my money and to stop trying to take more money. I have never had an issue before but with this and the headache I am having to go through I will never order online from them again. Just a total rip off, and the "supervisor" I talked to really needs to learn customer service.

Update: I was told I would be speaking with customer service within the hour. I didn't, luckily my bank is amazing and stopped the process of an additional charge. Will never do online ordering from them again and how I do most of my shopping this way, they are pretty much losing a customer.

They let you order items which are not in stock and never become in stock. They charge you on the first day you order which gets changed to the price of the actually in stock items then several days later you get charged for the non in stock items, which never get shipped an the charge drops off but it's really frustrating being charged for items which are not in stock. I even tried re-ordering items after talking to a sales representative and they telling me yes re-order, there are now 250 items in stock, So I re-order and still don't get the items. Horrible place to deal with,

I attempted to return a defective Top I purchased online to a store to avoid the ridiculous $6.99 shipping cost. Unfortunately the store was closed do to the corona virus. I called customer service for a one time free of charge shipping return label and they refused. I am shocked how there is no loyalty to their customers. They make millions of dollars on us and can't provide a one time courtesy. It is not so much the money as it is the treatment of their customers. Never again will I shop there.

Worst Customer service ever. Would not recommend. I ordered shoes that were over 50.00, so it should have been free shipping, but it kept saying shipping $8.00 for marketplace shipping. When I called customer service, they told me to place the order and they would take off the 8.00 since it should be free shipping. When I called back I speak to customer service, I spoke to supervisor, Melissa, and she told me they cant take off for marketplace shipping. I was very upset since I would not have placed the order for the 8.00 shipping and was told I would be reimbursed for it. As for customer service, I felt like Melissa should have reimbursed me for the $8.00, since that is what the other lady told me on the phone. However, she told me that per policy she could not do anything for me and for me to have a great day.

I was and A-List member for many years and purchased nothing but Express clothing for everything. Suits, Jeans, Dress Shirts, T-Shirts, Underwear, Socks, Ties, Watches, and Sunglasses. The designers for Express have really changed the styles that I cannot order anything but solid black t-shirts and underwear. Get back to what made Express the leader of professional clothing. -Andy

So many times when I have rewards,I order my rewards they are canceled,very very bad express,they canceled my rewards too 😟😭😭😭😭😭😭don't order express they lie,0 stars

The lady at the counter forced me into opening a credit card, I told her I didn't want it but she kept pushing. I finally told her OK as long as I paid my balance right there when I was checking out which she said Okay to. After she was done signing me up for the account she told me I couldn't pay with my debit card instead I should write her a check... I mean who carries checks to shop for clothes. I called to pay over the phone and they ended up charging me a $9 fee to pay my balance and close the account. Stop forcing credit cards on people!

I wouldn't bother going to the Express store in The Firewheel Mall in Garland, TX. On one of the tables with the pull out drawers were a mess, pants everywhere unfolded and crumpled up, same with the clearance. All of the associates working at the time were rude and unhelpful. I'd rather drive out of my way to shop at the other mall locations. Really irritating since I was trying to make it a quick stop for dress pants, ended up leaving with nothing and irritated.

My complaint involves shopping online. I just purchased a pair of leopard print heels on clearance that I was super excited to receive. I ordered them in size 7.5, which it stated online that they were only available in sizes 7,7.5, and 8. So why do I receive them, and all the tags say 7.5, but the inside of the shoe says 9?! So they are clearly a size 9, and my feet practically fall out of them. How asinine is that? How do you place the wrong tags on the wrong size shoe? What kind of bums do they have working for them? Yes, I can take them back to the store to receive a refund, because I clearly won't get them in the correct size, being on clearance... but a) what a hassle, and b) I believe I speak for everyone when I say, it sucks being excited to receive merchandise online, and it comes to you completely wrong. WTF, get it together Express! That's bull$#*!!

The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy that is reason I do not shot there anymore

Got two things ordered from Express, and both times they arrived wrong.
The first time, I was in-store and asked an associate to order me 4S pants in black. When my pants finally showed up, they were in the wrong colour, and I went back and realized the associate had messed up. This time, I ordered a pair of pants in size 4S, and a pair sized 2S showed up at my door. I verified that my order said 4S, so it was a shipping error on Express's part. I know I could go ahead and file a self-service return, but this is absolutely ridiculous. Please take better care when shipping your products or with your ordering systems. Both times I have ordered things through express, and both times there were mistakes that make things so inconvenient for the customer. I'm a new young professional and could have been your customer for decades to come, but I will likely be taking my dress pants services to Gap, Ann Taylor, or the like. Please take better care.

I ordered a dress online this morning, and clicked the "Submit Order" button. It did not process, so I clicked it again. It still did not process. I never got a confirmation number, so I called customer service. They said they did not know what the problem was, so they did it manually for me. They said they would send me an email confirmation right away. It never came, so I called them again to find out why. Apparently, the dress is no longer available. I did not get a message stating that. I just told the lady to cancel the order, and waited for the email. I did get the email stating that it was cancelled. IMO, that was deceptive. I will not purchase anything from them again.

I made an in-store purchase to be delivered on Jun 19th, because they did not have the sizes I needed available at the store. They were never delivered. It took me 3 different attempts to get someone on the phone. Once I did get a customer service agent on the phone, it took 2 hours of on hold, off hold for him to find my order, to only have him come back on the phone to tell me he needed to transfer me. I spent another 20 minutes on hold waiting. Someone finally answered and found that the order was never placed. However, I was charged. I got a refund.
Total call time: 3 hours. I had to take time off of work, unpaid.

I have had to order in-store for delivery before and had similar issues

So frustrating.