Express

I placed an order online late November for two items - a jacket and a peacoat; paid for overnight shipping.
Received order confirmation via email on 12/1. I followed up with customer service a few days afterwards since I didn't receive a tracking number or shipping confirmation email. Brittney told me on 12/10 that due to the Black Friday/Cyber Monday rush, orders were backlogged and that my shipping would be reimbursed and upgraded (not possible, overnight was what I chose already). I did however, receive another email shortly thereafter that had my shipping costs deducted from my original order.
12/11 - Received an email stating that my order had been cancelled because the two items were no longer available, and to contact customer service. I call, and was told that only one of the two items I wanted was in stock, so I have the rep place a new order for just that one item.
12/12 - Order cancelled, again. I call customer service, again, and apparently there was one size left of that peacoat that I originally wanted still showing up in their system (so why was my order cancelled this second time around?). I end up having the rep place another order, for the same item, third time. I also submit a complaint via their website.
12/13 - Shanea replies via email to my complaint in what I still think was in a condescending manner, without addressing the issue or what I stated, which was my deserving store credit or something similar. I placed the order pretty much a month ago, when ALL sizes for those two items were in stock online (before the rush), was delayed and ultimately cancelled on three separate times, and was given nothing besides a simple "sorry and have a nice day" runaround.
12/19 - last email from Express; third order attempt cancelled.
Long story short, avoid shopping with them online. I've been an Express Next member for over four years but I'm over it - this wasn't the first or second time that they screwed up my order for whatever reason.

I did an online purchase of almost 150 dollars in clothing and It was the worst experience and customer service I have ever experienced! NEVER ORER ANYTHING ONLINE FROM EXPRESS.
1. My delivery does not come by the expected date, So I call express and they inform me that something went wrong during shipping and everything was sent back. The error was fixed and I should be getting my package "over night" due to their error.
2. Package never came. I call again and Express tells me that the items were on back order but should be there in the next 5-7 business days.
3. Package NEVER CAME. I call AGAIN to cancel my order and get my money back. But they tell me that it is already in the mail and I cannot cancel my order and get my money back. SO I ask the expected delivery.
4. The package comes and ONLY 1 item out of 5 was shipped. Not to mention, the necklace was BROKEN
5. I call AGAIN. They tell me they did not have the clothing items in my size and it was on back order. I express my frustration and "Lorenzo" tells me I will get reimbursed for the whole order including the broken necklace.
6. Only a portion of the money get put in my account, so I CALL AGAIN. They tell me it is because I used a gift card for the rest and if I want another gift card. I tell them NO. I NEVER want to purchase anything from express again. So they agree to put everything on my card.
7. Money is still not on my card. I CALL AGAIN. It is because the card info down is wrong... I give my correct card info and they Proceed to put not even HALF of what they own me.
8. So I CALL AGAIN and they tell me the issues is reported to management and they will get back to me.

I still have not got my money back! I will NEVER shop at Express again. This has been the worst experience I have every had. I talked to a new person every time I call and had to explain the situation from the beginning all 8 Times!