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Expedia Reviews Summary
Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.
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Booking flight and hotels through Expedia gave an amazing deal>
I've booked several flights with Expedia and got the best rates.
I've had good and bad experiences with them;
Paid for reservation - hotel did not have it; got my $ back;
Paid for airline ticket - no reservation - had to buy 1st class ticket
I have booked several vacations with them. I really like that if there is an issue you can call and they are quick to take care of it.
Thought I'd write another review seeing as I am on and we recently used expedia. After searching around for a flight and hotel in Miami they got us a great deal for a week at under £1500 for the two of us. The hotel was fantastic and the flights were as much as you would expect from flights. A good sight to save the hassle of looking about.
We used expedia for a trip to Austria last year. Things went smoothly, we had no issues with them at all
I booked my trip + hotel complete package 2 times and never had any kind of issue. Thank you
The hotel we were booked in was NOT 5 star nor was it by the beach. It was when Expedia had just started online so they may have gotten better and I would give them another chance.
I used Expedia for the first time in November. It was so easy and the offers they had for accommodation and flights was really cheap. We flew to Vanuatu for a 5 days package and everything went perfectly.
All I like their app I used to keep all my trip details.
Great site!
I have used them for a couple of trips. Had no problems.
A great place to shop for discount flights and hassle-free service
Very good site for booking travel, I use it regularly even though I shop around it still often has the best deals. The telephone support and customer service has improved a lot and I think they are great.
I like Expedia, especially for last minute flights!
Had one hiccup with them but it was more the fault of the hotel. Expedia helped as much as they could but even though the hotel was misleading and they got me some money back, that hotel is still on their site. Every other booking through them has been great! I would recommend them to others. Thanks
Sara
Last time I have planned my family trip with this online travelling site. I have booked one of the Air conditioned room in one of the hotel. They told me that you can see the sunrise and sunset from the room itself but when I reached the hotel and checked the room I noticed that the room is not with the sea view. I am so sad for this, the room is with sea view is on other side. We asked to change the room but they are not agreed for that. Expedia is not having good hotel lists.
I have booked a hotel Chocolate. In st Lucia via Expedia. We arrived there, did not like the fact that the hotel in question did not have any windows or air-conditioning ( not on website) and checked out the next day. The hotel has agreed without any problems, to fully refund us and has confirmed so via email and phone to Expedia.
Expedia.com an average site, although like many sites is too packed with stuff which makes it confusing to find what you want. Contact the site admin directly or contact customer support team through chat or call. If they are available online you will correct solutions for your problem. This site drawback no exchange facilities and low branch only. This company not consider to the customer’s needs and wants. So when you are purchasing the items be careful. They are also not providing offers and discount facilities.
That won't cause a problem at all. I always book airline tickets with my first and last name only, or sometimes with my middle initial, but my ID has my full middle name. I fly a hundred times a year and never book a ticket with my middle name. I never book through Expedia.com but that won't matter. I presumed it was something like this but just checking. Thank you.
Their "trip insurance" is a joke. I purchased a round-trip ticket for $389 and the insurance in case I needed to make any changes to the trip. The insurance was $28. Not only would I have to pay for the change up front and file a claim through their insurance, the cost of the change would be $359! When I told them that price was ridiculous and asked for a supervisor, they hung up on me. When I contacted them back, I was told I would have to make the change through the airline, U.S. Airways, who quoted me $759 to make the change. Really? When I became upset and, yes, sarcastic, I was hung up on.
Expedia is simply a middleman between you and the airline company, that's all.
There's nothing wrong with expedia until you need to call customer service up. They have arguably one of the worst customer service departments I've ever experienced. Imagine being out on hold for over an hour whilst you're in a foreign country, and racking up over 50 USDs, only to be hanged up on. Because of their unwillingness to invest in decent customer service, and my previous bad experiences with online travel agents, I've made the decision now to only use their services as a search engine to find out which airlines offer the most competitive deals, and then I go directly to the airlines website to purchase tickets. They have better customer service departments that qctually care about their customers, and don't have these massive eaiting cues.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members